Ratings based on 1,029 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Disappointing

Posted 24-Apr-2017
Small bedroom called "luxury" to attract robots and I fell for it. Luxury it wasn't. Breakfast was of the worst type we've had for a long time. Bad experience. AVOID!...
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel that works for me.

Posted 23-Apr-2017
Pros: Gym is very good, breakfast is nice and rooms are comfortable.
Cons: Nothing springs to mind.
Location: Very central to Bristol and its amenities.
Handy hotel, close to work with a nice gym. Breakfast is nice and rooms are comfortable.
Comment from Hotel Management
27-Apr-2017 by Iain France, Hotel Management
Many thanks for your feedback, happy to learn that the hotel was perfect for your stay, see you again soon, kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Warrington

Nice hotel close to work.

Posted 07-Apr-2017
Pros: Friendly staff, nice and clean hotel.
Cons: Nothing springs to mind.
Location: Central hotel, only a short walk to Bristol's epicentre.
Served it's purpose close to work, clean hotel and modern gym.
Comment from Hotel Management
07-Apr-2017 by Iain France , Hotel Management
Many thanks for your feedback Chris, glad to hear you had a nice stay with us and in particular found the team to be very friendly. See you again soon, Kindest regards, Iain France - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from W

Good location, nice touches.

Posted 03-Apr-2017
Stayed one night over the weekend. Location is great, I would get the train in if I was to do it again and avoid the parking charge. Room was fine, although very noisy outside our window at 7am on a Sunday morning. Nice to have a nespresso machine in the room and a mini bose speaker although the speaker wouldn't connect to my phone and seemed to be connecting with someone else! Comfy bed, didn't use the other facilities unfortunately.
Comment from Hotel Management
03-Apr-2017 by Iain France, Hotel Management
Thanks for posting your feedback, glad to hear you had a good stay and enjoyed the nice additional touches in the executive room. We will look forward to seeing you again back at Novotel kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Posted 27-Mar-2017
Clean, powerful shower, comfy firm beds, excellent location, secure parking, sofa bed turns into 2 single beds for my children brilliant!
Comment from Hotel Management
28-Mar-2017 by iain france, Hotel Management
Thank you for your feedback Katy, glad to hear you had a great stay in particular, found the new Novotel Future bed to be very comfy. See you again soon, kindest regards, Iain France - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC

Walking distance to nice town area

Posted 18-Mar-2017
The hotel staff is extremely nice and responsive, they immediately looked after our requests without a problem. The only issue we had was with our bathroom sink, it was clogged and it had a bad smell. Other than that, the bathroom and bedroom were nice and spacious. The hotel in general is modern and clean. We were only there for two nights and being close to the shops and restaurants in a lovely town area was definitely a plus.
Comment from Hotel Management
20-Mar-2017 by iain france, Hotel Management
Many thanks for your feedback Tere, glad to hear that overall you had a good stay and found the team to be extremely nice. Kindest regards, Iain France - General Manager
1 out of 5
by A verified traveller

Nice hotel. But unsafe

Posted 17-Mar-2017
Car park spaces to small Got to room to find electrical safety tests 2 years out of date. Could not use any of the appliances in the room. If you stay here check the stickers on electrica items
Comment from Hotel Management
20-Mar-2017 by Iain France, Hotel Management
Many thanks for your feedback Baz, I was sorry to learn that you believe that you could not use any of the electrical appliances in your bedroom due to the Portable Appliance Testing (PAT) stickers on the items in your particular room dated October 2015. Please rest assured that at Novotel, the health and safety of both guest and colleague if of paramount importance to us. Although, there are no requirements for PAT testing frequency there are however,recommendations for hotels that this should be carried out every 48 months. At Novotel, we have gone one step further and contracted our PAT testing to Langston & Jones annually and the last inspection was carried out in November 2016. I am sure that had you made us aware of your concern at the time then we would have done our utmost to clearly explain our procedures and inspect your room as often the stickers can come away from the appliances. In addition, we also have a fully trained Maintenance Engineer in PAT Testing based at the hotel who regularly inspects the equipment albeit, he is not in in possession of the official Langston & Jones stickers. I am therefore disappointed that you have rated the hotel 1/5 without fully understanding the position of Novotel as you room was perfectly safe. Please feel free to contact me directly at the hotel should you require further clarification. Kindest regards, Iain France - General Manager.
2 out of 5
by A verified traveller from london

Seeing family in bristol

Posted 13-Mar-2017
Pros: It was local, but so were many others.
Asked for a quiet room but got a room over the air con units. They were on all night, got no sleep.
Comment from Hotel Management
16-Mar-2017 by iain france, Hotel Management
Thanks for your review, I was sorry to learn that your experience did not meet your expectations on this occasion in particular disturbance by a mechanical noise. Although, we are unaware of any other similar feedback nor do we have and machinery working overnight I will however, reuest my maintenance team to investigate your concern. Please rest assured that my team are available 24/7 and I am sure had we been alerted at the time then we would have done our utmost to ensure service recovery. It is our hope that you will give Novotel the opportunity to welcome you back in the future. Kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel had a great time there

Posted 09-Mar-2017
I had a great night and the staff were awesome I really loved the place and I will love to come down again it's cheap as well I will recommend to people who wants to have a great stay in a hotel NOVOTEL IS one of the best in Bristol so far they room are very tidy and beds are comfortable no disturbance you can do whatever you likes yeah Thanks Novotel
Comment from Hotel Management
09-Mar-2017 by Iain, Hotel Management
Many thanks for your feedback and we are delighted to here you had a great time and in particular that your found the team to be awesome ! We will certainly look forward to welcoming you back to Novotel soon. Kindest regards Iain France - General Manager
5 out of 5
Recommended
for Families
by A verified traveller

Great, cental hotel near the station

Posted 02-Mar-2017
Pros: Loved the sofa bed for the kids - two individual pull out beds stopped kids rolling into each other like they do on a typical sofa bed. Very comforta
Cons: Breakfast on the 2nd day was poor. We waited nearly 30 mins for our pot of tea. Generally understaffed. Day 1 had been great.
Half term trip to see @Bristol, the Aquarium etc.
Comment from Hotel Management
03-Mar-2017 by Iain, Hotel Management
Many thanks for posting your review and glad to hear that you had a great stay with your family. I will however, revisit with my team the service procedures at breakfast in particular during exceptional busy periods during half term to prevent future occurrence. I am sure you also enjoyed @Bristol and the Aquarium. Kindest regards, Iain France - General Manager