Ratings based on 1,045 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel handy for all Bristol's amenities.

Posted 10-May-2017
Pros: The gym is nice and clean with good equipment, the breakfast is nice and the rooms although basic are comfortable.
Cons: Rooms are a little basic but are fine.
Location: Great location close to the heart of Bristol.
Handy hotel for work and good location for Bristol's amenities.
Comment from Hotel Management
11-May-2017 by iain france, Hotel Management
Many thanks for posting your review, glad to hear that you had a nice stay and look forward to seeing you again soon. Kindest regards, Iain France - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 02-May-2017
Well placed in walking distance of Temple Meads train station in one direction and the centre of Bristol in the other. Rooms adequate size.
Comment from Hotel Management
02-May-2017 by Iain France, Hotel Management
Thanks for posting your feedback, happy that you has a good stay and in particular found the location to be great. Kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-May-2017
Good location, quiet environment, friendly staff. Nothing to complain about.
Comment from Hotel Management
02-May-2017 by Iain France, Hotel Management
Thanks for posting your review, glad you had a good stay. Kindest regards, Iain France - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Handy hotel for work.

Posted 28-Apr-2017
Pros: Gym & breakfast.
Cons: Noise level in room and shower heat needs speeding up.
Location: Great location.
Handy hotel for work but room 107 is noisy and the shower takes 5 minutes to heat up. Breakfast is nice and gym is good for a hotel. Don't want room 107 again though.
Comment from Hotel Management
28-Apr-2017 by iain france, Hotel Management
Thanks for your review, please rest assured that my maintenance team are looking into this matter and will certainly take the appropriate measures to prevent future occurrence, thanks for letting me know, Kindest regards, Iain France - General Manager
2 out of 5
by A verified traveller

Disappointing

Posted 24-Apr-2017
Small bedroom called "luxury" to attract robots and I fell for it. Luxury it wasn't. Breakfast was of the worst type we've had for a long time. Bad experience. AVOID!...
Comment from Hotel Management
27-Apr-2017 by Iain France, Hotel Management
Many thanks for posting your review, I was sorry to learn that your stay did not meet your expectations on this occasion. Please rest assured that my team are available 24/7 and I am sure had you discussed your concerns with us at the time then we would certainly have done our utmost to ensure service recovery. Please feel free to contact me directly at the hotel to discuss your concerns further so that I may have a better understanding or your feedback. Kindest regards, Iain France - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel that works for me.

Posted 23-Apr-2017
Pros: Gym is very good, breakfast is nice and rooms are comfortable.
Cons: Nothing springs to mind.
Location: Very central to Bristol and its amenities.
Handy hotel, close to work with a nice gym. Breakfast is nice and rooms are comfortable.
Comment from Hotel Management
27-Apr-2017 by Iain France, Hotel Management
Many thanks for your feedback, happy to learn that the hotel was perfect for your stay, see you again soon, kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Warrington

Nice hotel close to work.

Posted 07-Apr-2017
Pros: Friendly staff, nice and clean hotel.
Cons: Nothing springs to mind.
Location: Central hotel, only a short walk to Bristol's epicentre.
Served it's purpose close to work, clean hotel and modern gym.
Comment from Hotel Management
07-Apr-2017 by Iain France , Hotel Management
Many thanks for your feedback Chris, glad to hear you had a nice stay with us and in particular found the team to be very friendly. See you again soon, Kindest regards, Iain France - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from W

Good location, nice touches.

Posted 03-Apr-2017
Stayed one night over the weekend. Location is great, I would get the train in if I was to do it again and avoid the parking charge. Room was fine, although very noisy outside our window at 7am on a Sunday morning. Nice to have a nespresso machine in the room and a mini bose speaker although the speaker wouldn't connect to my phone and seemed to be connecting with someone else! Comfy bed, didn't use the other facilities unfortunately.
Comment from Hotel Management
03-Apr-2017 by Iain France, Hotel Management
Thanks for posting your feedback, glad to hear you had a good stay and enjoyed the nice additional touches in the executive room. We will look forward to seeing you again back at Novotel kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Posted 27-Mar-2017
Clean, powerful shower, comfy firm beds, excellent location, secure parking, sofa bed turns into 2 single beds for my children brilliant!
Comment from Hotel Management
28-Mar-2017 by iain france, Hotel Management
Thank you for your feedback Katy, glad to hear you had a great stay in particular, found the new Novotel Future bed to be very comfy. See you again soon, kindest regards, Iain France - General Manager
4 out of 5
by Adam

Posted 21-Mar-2017 on Hotels
Comment from Hotel Management
24-Mar-2017 by Iain, Hotel Management
Many thanks for posting your rating Adam, Kindest regards, Iain France - General Manager