Ratings based on 1,067 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller from Surrey

Not far from both the City Centre and Temple Meads

Posted 18-Aug-2017
Pros: The staff were very helpful and the buffet breakfast was great.
Cons: Nothing, really.
Location: Very convenient to us as we came and left by train.
We wanted something in a good location to visit the Balloon Fiesta and it worked out just fine for that.
Comment from Hotel Management
18-Aug-2017 by iain france, Hotel Management
Thank you for posting your review Regan, glad to hear you had a great stay with us and trust you enjoyed the International Balloon Fiesta. See you again next year. Warmest regards, Iain France - General Manager
3 out of 5
Recommended
for Families
by A verified traveller from Leeds, UK

Good for a stop over

Posted 07-Aug-2017
Pros: Great location for our needs and the onsite car park was very handy as we have a 14month old and has more suitcases then us!
Cons: The hotel needs to invest in it's rooms and train the cleaning staff better.
If we were planning on spending time in the room to relax, have bath, etc than I would have been very disappointed in the hotel. We didn't use the sauna facilities etc but considering they exist, I would have expected a more comfortable room in terms of condition, cleanliness and comforts. If you are unhappy with anything the staff will be proactive to sort it out. However if you are going to be out and about in Bristol and need a place to rest and wash then this hotel is great.There was good floor space in our room for our little one to move about without us worrying she was going to hurt herself. Staff that are meant to engage with hotel guests are all very polite and helpful. Breakfast was great in terms of variance so glad we included that. Parking was a little tight and the usual suspects park over the lines so that you can't get into the spot next to them.
Comment from Hotel Management
08-Aug-2017 by iain france, Hotel Management
Thanks for your feedback Ron, glad to hear that overall you had a good stay and found the team to be proactive. We will look forward to seeing you again soon. Kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Ferryhill

Smart, clean hotel close to Train station

Posted 30-Jul-2017
Pros: Modern Clean Good value
Cons: N/a
Location: Close to Train station
Friendly staff Efficient check in and check out Generous breakfast Clean bedroom and bathroom Eco friendly soaps
Comment from Hotel Management
01-Aug-2017 by iain france, Hotel Management
Many thanks for your feedback Shelagh, glad to see you had an excellent stay. See you again soon. Kindest regards, Iain France - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from marlow

Nice hotel and good location

Posted 19-Jul-2017
We like the hotel for its location. We stayed for two nights this time . Found our room on first night extremely warm it appeared even though I had set the air con to where we would be comfortable it did not work, so had to leave the windows open to cool the room the following night and we're woken early by noise from outside, aircon in the bar area however was chilly. enjoyed our trip but were glad to get home for a good nights sleep.
Comment from Hotel Management
20-Jul-2017 by iain france, Hotel Management
Many thanks for your feedback Jack, glad to learn that overall your stay was good however, I was sorry to learn that you found your room too warm and the bar area too chilly, I will certainly request my maintenance to to investigate and take the appropriate measures to address your concern to prevent future occurrence. Kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Highly recommend

Posted 10-Jul-2017
Great hotel, great staff, great room, great breakfast. Absolutely no complaints
Comment from Hotel Management
11-Jul-2017 by Iain France , Hotel Management
Happy to learn you really enjoyed your stay with us Jacob, see you again soon, kindest regards, Iain France-General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Family city visit

Posted 09-Jul-2017
Great location for exploring Bristol and the surrounding areas. Very helpful and friendly check-in staff.
Comment from Hotel Management
10-Jul-2017 by Iain France, Hotel Management
Many thanks for your feedback Andrew, happy to hear you and your family had an excellent stay with us, see you again soon, kindest regards, Iain France - General Manager.
5 out of 5
by Daniel

Posted 24-May-2017 on Hotels
Comment from Hotel Management
26-May-2017 by Iain, Hotel Management
Many thanks for posting your rating Daniel, happy to hear you had an excellent stay. Kindest regards, Iain France - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel handy for all Bristol's amenities.

Posted 10-May-2017
Pros: The gym is nice and clean with good equipment, the breakfast is nice and the rooms although basic are comfortable.
Cons: Rooms are a little basic but are fine.
Location: Great location close to the heart of Bristol.
Handy hotel for work and good location for Bristol's amenities.
Comment from Hotel Management
11-May-2017 by iain france, Hotel Management
Many thanks for posting your review, glad to hear that you had a nice stay and look forward to seeing you again soon. Kindest regards, Iain France - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from worcester

Good for what we wanted it for.

Posted 07-May-2017 on Ebookers
The purpose of the hotel was just to sleep in we didn't bother ordering breakfast as we thought it was quite expensive. The room was good very clean and very comfy, I think there could be more facilities such as a toaster but they do provide tea makings facilities. The parking is 10 pound a night which is okay
Comment from Hotel Management
09-May-2017 by Iain France, Hotel Management
Thanks for your feedback Saskia, glad you had a good stay and we look forward to seeing you again soon. Kindest regards, Iain France - General Manager
4 out of 5
by A verified traveller

Posted 02-May-2017 on Hotels
Comment from Hotel Management
04-May-2017 by Iain, Hotel Management
Thanks for your rating, glad to see you had a good stay. Kindest regards, Iain France - General Manager