Bad condition, run down room, poor staff
Arrived early and adamentently told check in wasn't until 2pm. That's fine but would have been nice for reception staff to even pretend to be a little more accommodating. When I did check in, given a disabled room that quite frankly was in the poorest condition I've seen for a 4* hotel. Stains on the carpet, bathroom was dirty and sink was so low I had to shave in the bedroom. Water pressure was awful for the over-bath shower that again was something from the 1980s. Location of the hotel is great and buffet breakfast ok but lots of competition in Bristol so stay well clear of this one. Usually stay in lots of Novotel's but this will be the last time I do so!