Car park spaces to small
Got to room to find electrical safety tests 2 years out of date.
Could not use any of the appliances in the room.
If you stay here check the stickers on electrica items
Comment from Hotel Management
20-Mar-2017 by Iain France, Hotel Management
Many thanks for your feedback Baz, I was sorry to learn that you believe that you could not use any of the electrical appliances in your bedroom due to the Portable Appliance Testing (PAT) stickers on the items in your particular room dated October 2015. Please rest assured that at Novotel, the health and safety of both guest and colleague if of paramount importance to us. Although, there are no requirements for PAT testing frequency there are however,recommendations for hotels that this should be carried out every 48 months. At Novotel, we have gone one step further and contracted our PAT testing to Langston & Jones annually and the last inspection was carried out in November 2016. I am sure that had you made us aware of your concern at the time then we would have done our utmost to clearly explain our procedures and inspect your room as often the stickers can come away from the appliances. In addition, we also have a fully trained Maintenance Engineer in PAT Testing based at the hotel who regularly inspects the equipment albeit, he is not in in possession of the official Langston & Jones stickers. I am therefore disappointed that you have rated the hotel 1/5 without fully understanding the position of Novotel as you room was perfectly safe. Please feel free to contact me directly at the hotel should you require further clarification. Kindest regards, Iain France - General Manager.