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Reviews of Courtyard by Marriott Detroit Brighton

3 out of 5
Courtyard by Marriott Detroit Brighton
7799 Conference Center Dr, Brighton, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 229 out of 468 reviews" "
Rating 8 - Good. 152 out of 468 reviews" "
Rating 6 - Okay. 50 out of 468 reviews" "
Rating 4 - Poor. 23 out of 468 reviews" "
Rating 2 - Terrible. 14 out of 468 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Nicholas

Travelled with family and small children, Business traveller
When I booked the booking was with breakfast and we were two in the room, when taking breakfast they said only one will get free while the other to pay! I have never seen this kind of treatment before. It was strange for me. The breakfast itself was not ready, you order they make like restaurant! That was inconvenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and loved the layout. The beds were a bit hard and not very comfortable and I regret not bringing my pillow from home. Overall it was a nice stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Eileen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
nice building, lumpy beds and bad service
we told the front desk the tv didnt work and they said there was no one who would help. almost noone in the hotel and they didnt ask if we wanted to change rooms. they were very nice on the surface but clearly didnt care or most of the tvs in the. entire place were broke. although service horrible, facility was nice. impossible to skeep on very lumpy bed.
Stayed 1 night in Feb 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad….
Manager at front desk was fast friendly and efficient. The hall to my room smelled like people were smoking. Not thrilled by that. My room was fine though. Slept well w a hot shower.
Stayed 1 night in Jan 2024

10/10 Excellent

erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

ERIC, Holland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! The room was big and fit our needs perfectly.

6/10 Okay

Nancy J

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My rating on staff is not due to the staff, which was excellent. Mi low was for the service. There was no free coffee no big coffee when we came down there was no hot breakfast and even if there was we had to pay for everything at some thing I’m not used to nor do I want if I stay someplace that has breakfast I expect free breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Katherine

Disliked: Property conditions & facilities
It looks like they have done some updates but not enough. I wouldn’t stay here again. Too costly for what it was
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
What?
Beds were made but it looked like someone had laid on them
Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Stayed 5 nights in Mar 2023

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was initially frustrating due to a lack of room availability, but Matthew handled the situation exceptionally and provided a level of customer service that was nothing less than mood altering. Kudos to your staff for having our room ready more quickly than initially estimated and for a pleasant stay.
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointed with this property. Usually the ratings on Expedia represent the hotels I stay at pretty accurately but this was an exception. Initially couldn’t shorten the dates I was staying due to my room selection not being available for change. When I checked in for the original dates, wasn’t even given the type of room I requested because “Marriott is allowed to overbook rooms”. Which is interesting because I wasn’t allowed to change the room type when trying to change my dates. Then during my stay I kept finding these bites all on my legs. Initially thought bed bugs and scoured the room for them. Didn’t find anything. On my check out day, found out that there were ants coming from a crack in the bathroom floor/wall and these were what was biting me. Had a big bruise and reaction to the one of the ant bites. Didn’t bother notifying hotel because at this point I was entirely over the experience and wanted no more interactions.
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not worth the price.
Check in was very easy. The staff at the front desk was amazing. This hotel was not worth, 270 a night. The bed was too hard. If you wanted breakfast you had to pay for it.
Stayed 1 night in Aug 2023

8/10 Good

Jessica

Liked: Amenities
Quiet, perfect for what we needed.
Stayed 1 night in Aug 2023

10/10 Excellent

nathan, Holland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mathew was great. A very hostile guest was trying to dispute something in front of us as we were trying to check in. He handled a very nasty person with professionalism and humility. He was very sweet. Great hotel, very clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a quiet location at the end of a roadway.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tatyanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall Good experience
Stayed 5 nights in Jul 2023

10/10 Excellent

M.

Stayed 1 night in Jun 2023

10/10 Excellent

Carlie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient distance from Detroit when heading West the next day! Perfect concert hotel :)
Stayed 1 night in Jun 2023
Response from dona on 14 Jun 2023
Thank you for taking the time to let us know how your stay with us was. Dona EL-mokhamadTask Force Manager

8/10 Good

Sam, Port Hueneme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent stay but what got me pretty frustrated is I prepaid and they ended up charging me again and of course it’s taking forever to have that money post back to my account.
Response from dona on 14 Jun 2023
I'm sorry to hear you were charged for a prepaid reservation. I will be covering this with our guest service team to ensure it won't happen again. Thank you for taking the time to let us know about this issue.Thank YouDona El-Mokhamad

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the hotel. It was clean and the staff was always friendly and helpful. The only thing I was not please was that the cafe was not open every morning. They had complimentary coffee because it was closed but no tea (that is what I drink) With no other breakfast options I was annoyed. Also- no tea in the rooms.
Stayed 5 nights in Apr 2023
Response from Dona on 19 May 2023
Thank you for your feedback we will be making sure we have tea out for our tea drinkers. Thank youDona ElMokhamadTask Force Manager

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very nice. Allowed us to check in early. Comfortable beds. Nice tv. Coffee shop/ cafe on site. Would stay here again.
Stayed 1 night in Mar 2023

6/10 Okay

Chandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There were no towels in the pool area and when we asked for a towel, they said they were out and handed us two hand towels and a bath mat (better than nothing?). The cafe was expensive and the staff at the cafe never took our order after we stood there for 25 minutes. She was helping another couple and then had to prepare their food from scratch apparently and just ignored us. The walls were very thin. We could hear someone knocking on another room door in the hallway and slamming doors late at night. I did like there there was a pool. The pool area is nice. There was convenient ice on our floor. Other than the cafe staff, the front desk person was nice.
Stayed 1 night in Mar 2023

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay at your facilities The staff was nice, the rooms were clean and the location was great! Would definitely recommend to a friend and your facilities would be my choice of stay on my next visit
Stayed 1 night in Mar 2023

2/10 Terrible

Dawn

Travelled with family
Liked: Staff & service, property conditions & facilities
The employees were great! Expedia was awful! They overbooked the hotel and there were no rooms available! But the staff were very helpful to try to find a different hotel for us!
Stayed 1 night in Feb 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in town for a hockey tournament and the service was great. The hotel was clean and comfortable!! The staff was extremely friendly. The rooms were roomy and very comfortable. 2 restaurants are within 2-3 walk. I would highly recommend!!
Stayed 1 night in Feb 2023

10/10 Excellent

don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and friendly
Stayed 1 night in Dec 2022

2/10 Terrible

Edward

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Even though supposed to be accessible had tub shower, no hand held shower head until we changed rooms, hand held was scalding or off, no clock on second room,TV did not work in second to, no safety bars right out of tub/shower, ledge going into bathroom made walker difficult
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 8 nights in Sep 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Tired and Worn
Older, dated hotel. Room was not clean. Everything older and tired. The maid left new towels but did not clean the room. No breakfast except paid. No coffee or tea except paid. Staff was young and I professional looking. Facilities old. Definitely not worth the money we paid for the stay!
Stayed 2 nights in Jun 2022

8/10 Good

Duane

Travelled with partner
Liked: Cleanliness, staff & service
This hotel was perfectly adequate. The grounds were relatively well-kept, the staff was very professional and courteous, lobby/elevator were clean, room was clean and well-maintained. Good value for the price. The only complaint (and "complaint" is probably too strong a word) is that the overall property is pretty dated. The elevator is slow & rickety, the bathroom is out-dated (a tub? Really? Not a jacuzzi tub, but like a grandma's house tub. In a hotel? Don't see that much anymore...). That's it - overall, I'd say the management & staff are making the most of what they've got to work with.
Stayed 2 nights in Jun 2022

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Kevin, Fort Myers

Travelled with partner
Liked: Cleanliness
Didn’t like being out in a handicap room. Staff at the front desk were not very friendly. And the coffee bar had no coffee and or were closed at 11:00am when we wanted coffee.
Stayed 2 nights in May 2022
Response from GM on 10 May 2022
Dear Kevin, I am sorry to hear that we let you down and you had a lackluster experience. We never want to leave our guests with a poor impression of our Courtyard by Marriott. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Molly Burk General Manager

6/10 Okay

Elizabeth

Business traveller
Liked: Property conditions & facilities
A lot of noise from the highway and no restaurant/food option available in the evening, breakfast service very limited
Stayed 1 night in Mar 2022
Response from GM on 23 Mar 2022
Dear Elizabeth, We appreciate your business and the time you took to share this review. I am sorry to hear that our amenities did not meet your expectations. Additionally, I regret that the muted sounds from the highway were noticeable for you and took away from the enjoyment of your visit. We hope you will consider a return visit. Sincerely, Molly Burk General Manager

10/10 Excellent

Valerie, Gladwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service of any front end staff I've ever encountered!
Stayed 1 night in Mar 2022
Response from GM on 22 Mar 2022
Dear Valerie, This is one of the single best reviews that I have ever read. Thank you so much for recognizing our great staff and the wonderful job they do for our guests. We hope you will choose our Courtyard every time you return to the area. Best, Molly Burk General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

George

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
no food price per night not inline with other properties!
Stayed 2 nights in Feb 2022
Response from GM on 8 Feb 2022
Dear George, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your feedback and hope to impress on a return visit. Sincerely, Molly Burk General Manager

6/10 Okay

Roger

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We were traveling on business we had 2 rooms. Mine as excellent. the other room had diarrhea in toilet. so not clean. my counter part said the second room was not up to par. I wish he had told someone. I'm thinking this could be isolated incident I was disappointed that free coffee was not offered We possibly are returning to Brighten next week We will shop for options Sorry
Stayed 1 night in Jan 2022
Response from GM on 27 Jan 2022
Dear Roger, While I'm glad that your room was excellent, I'm sorry that your colleagues fell short. It would have been our pleasure to fix any shortcomings. We value your feedback and do review it as a team to foster improvements. For this reason, we hope that you will reconsider a return visit. Sincerely, Molly Burk General Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young men at the counter was exceptional
Stayed 2 nights in Dec 2021
Response from GM on 20 Dec 2021
Dear Pamela, Thank you for your review and recommendation of our hotel and the wonderful team here. I’m pleased to see that our staff’s excellence in service exceeded your expectations and made for a wonderful experience. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Molly Burk General Manager

10/10 Excellent

Vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful when needed. I would definitely stay there again
Stayed 2 nights in Dec 2021
Response from GM on 15 Dec 2021
Dear Vince, What a splendid review! Thank you so much for staying with us and for acknowledging the awesome team at our Courtyard by Marriott. We appreciate you taking the time to share the top-notch experience you had here and we hope to see you again soon. Best, Molly Burk General Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 3 nights in Nov 2021
Response from GM on 2 Dec 2021
Dear Nicole, It is always a pleasure to hear that we have earned your recommendation through clean facilities and friendly service. Thank you for recognizing the entire staff in your review. Our wonderful associates truly enjoy working here and I hope that guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Molly Burk General Manager

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
very nice
Stayed 7 nights in Oct 2021
Response from GM on 27 Oct 2021
Dear gary, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Molly Burk General Manager

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtyard By Marriott is just a great place to stay, it's clean and quiet, close to lots of good food, and the cable is awesome, with streaming showtime and hbo. The staff is really nice, and Molly the manager makes sure your stay has all the accommodations you need, at a level second to none. If you're booking a room in Brighton, be sure to check them out!!
Stayed 6 nights in Oct 2021
Response from GM on 22 Oct 2021
Dear stan, Thank you, thank you, thank you! I can't thank you enough for your business and for this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Molly Burk General Manager