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"Gill (restaurant staff member) was extremely helpful and an assert to Ibis!"

"Lovley warm clean room comfortable bed great location and nice service "

"Room was spotless, service was fantastic. "

"Room and bathroom were very clean and it was very quiet. The staff were great and I will be using this hotel on my visits to Carlisle."

"Absolutely wonderful, especially Sam customer experience manager! Felt very special. All the staff are friendly courteous and helpful, Thank you for a wonderful stay, see you soon "

"Lovely room in Annex part of the hotel . Reception staff very friendly ,welcoming and helpful "

"Rooms are very clean staff are very friendly amenities are really good an food is lovely"

"The front desk staff - Donna - was very caring and friendly. You don’t get this special service even in a 5 star hotel."

"Everything exceeded our expectations, well, except for the pillows which were so soft they were almost non-existent! The hotel was grand but somehow cosy, spotlessly clean and well-maintained and the facilities were great. The pool was bigger than it looked in the photos although the slide was more of a shuffle! Games room had a table tennis table, a pool table and an arcade machine. There was a dart board and darts but the flights were too damaged to play with. The grounds were lovely to walk in, especially because we were lucky enough to be there when it snowed. Best of all were the staff who, without exception, were exceptional. They were friendly, attentive, helpful and went above and beyond. We'll definitely be staying there again."