Search Bramley Cottages

"Expected a premium experience but unfortunately received poor service, rude staff, outdated room service menus, and ended up not being able to have dinner at all. Very disappointing for a Sofitel stay."

"The staff here are very good, helpful, friendly and with bags of personality. The room was spacious and the bed very comfortable. There were tea bags, coffee etc - biscuits would have been a nuce addition. The food, in my opinion, let's the hotel down. You are basically a captive audience. My partner enjoyed the steak pie. I had salmon with cannelloni beans, which was quite tasty but a very small portion."

"Comfortable large room with comfy bed. Fantastic service by all the staff. Being greeted by host for breakfast with orange juice and a wonderful array of choices. Concierge was very helpful in getting us a taxi on a couple of occasions and arranging return trips as well. Proximity to Heathrow and Underground fantastic. Beautiful hotel and would be happy to recommend."

"Staff were brilliant. "

"Easy access, great location near departure gates, convenient, small rooms but great smart space"

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"No super impressed but it was close to the airport so that was great, If you’re traveling in or out from Heathrow, you can access the hotel from inside the airport through a covered walkway. The customer service at the airport told me I had to walk to it outside but that was so inconvenient, so just find someone that’s competent lol"

"Mixed Experience – Great Location but Hygiene Needs Improve The hotel is very well located, which made getting around quite convenient. The staff were also friendly and helpful throughout the stay, which we appreciated. However, the overall hygiene standards, particularly in the toilet, were below expectations. Additionally, the carpets in the reception area and corridors were quite old and had an unpleasant smell, which affected the overall experience. With some improvements in cleanliness and maintenance, this hotel could be a much better place to stay "

"I WAS NOT KEEN ON THE BREAKFAST, I WOULD HAVE PREFERRED AN ONSITE CHEF MAKING A SCRAMBLED EGG OFF THE GRILL. CHECK INN WAS FAST AND I GOT THE FIRST FLOOR FROM NESTER A NICELY DRESSED GENTLEMAN IN A SUIT. BREAKFAST CLERK MADE ME A CUP OF HOT WATER TAKE AWAY. I HAD NOT EATEN THE BREAKFLAST I PAID FOR NOT APPEALING TO SIT AND DID NOT LOOK DELICIOUS, I WAS VERY UNSATIFIED WITH THE TOILET IN MY ROOM . THERE WAS A STRON G SEWER SCENT COMING FROM ROOM 1054 AND I THINK THE VENT WAS BROKEN. I LIKE DTHE BEDROOM SECTION. I HAD TO CLOSE THE BATHROOM DOOR TO SLEEP FROM THAT AWFUL SCENT FROM THE BATHROOM REALLY UPSETTING IN MY ROOM. I ARRIVED LATE LIKE 6 .30 PM AND DUE TO THE DELAYED SUITCASE I LEFT THE HOTEL AROUND 8AM AND I BARELY SPENT THE FULL HOTEL STAY UNFORTUNATELY. ANYWAY , I DID ENJOY THE TV SHOWS BBC DOCUMENTARY .ATTENBOROUGH ETC. "