Ratings based on 2,262 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Virginia

Great hotel on the harbor

Posted 27-Jul-2016
Fantastic hotel. Great location on the harbor and water taxi just outside the door. Restuarant and bar was awesome. Room was clean, comfortable and great view. Outdoor patio on the harbor was great setting for early morning breakfast or late night drinks.
4out of 5
by A verified traveller from M

Gorgeous views of Bostons city line

Posted 27-Jul-2016
Hotel gorgeous with latest styles. View going up elevator spectacular day/night. Water taxi right there. Check in staff, concierge, shuttle drives fabulous!! All accomafating. Service in hotel restaurant was very poor. Slow service. Air conditioning set too low, it was freezing. Other ladies were rubbing their arms to try and warm up. Food was good once it arrived. With the amount of space in the rooms they should have queen size beds not double. Would I stay again, yes, but would make sure I ate before going there
5out of 5
by A verified traveller from Walpole, NH

Great Hotel Close to the Airport

Posted 21-Jul-2016
Pros: The location near the water. The staff was fantastic. They were friendly and went above and beyond to meet any needs we had.
Cons: It seemed as if all the soda machines were not working properly. Some people need coffee. I need soda.
Location: We took the water taxi across and had dinner at Tresca's. Everything is nearby and accessible by some form of transportation.
We needed a place to stay overnight close to the airport. This was perfect. It was easy to find. The rooms were spacious with beautiful views of the harbor.
5out of 5
by A verified traveller from Oshkosh, WI

Cozy room

Posted 14-Jul-2016
Very enjoyable. Had a wonderful time. Would recommend staying here.
5out of 5
by A verified traveller from San Francisco

Hotel with a view of Boston

Posted 22-Jun-2016
Pros: The location out of the city with easy city access is great. City side rooms have unparalleled view of Boston harbor and the city day and night.
Cons: The restaurant unfortunately is mediocre and over priced for what you get and that includes both the food and the service. But its a great room.
Location: There is nothing to do nearby but a ten minute water taxi ride across the harbor and you are in the heart of Boston and can do whatever you want.
Great location and easy access to the city by water taxi......turned in the rental car when we got there and never needed it. Easy access to other transportation with hotel shuttle to the subway station and to the airport.
2out of 5
by A verified traveller from cheshire

paid a lot but didn't get a lot

Posted 16-Jun-2016
Pros: the view out of the window
Cons: most things we can think of could be improved but that's the managers job and if he doesn't see the problems them he's not looking too hard.
Location: the harbor taxi offers a great service to Long Warfe and there are no shortage of places to see. We had a great day walking the Freedom Trail.
will not use Hyatt again we like value for our money this was anything but.
2out of 5
by A verified traveller from Boston

Beautiful view of Boston. Staff competent/friendly

Posted 07-Jun-2016
Found men's T-shirt stuffed in bed sheets. Apparently washed with sheets and bed made with it undetected???? Sheets were worn and had small holes. Had never had this experience at any hotel stays. Was very surprised. Notified front desk. He apologized.
5out of 5
by A verified traveller from Honolulu, Hawaii

Really great hotel!!

Posted 30-May-2016
Pros: close to water taxi terminal
Cons: The staff was very 'gruff' - did not appear happy at all. I wish we were able to get longer than 1 hour free parking - 2 hours would have been better.
Location: Water taxi and airport
Really clean and the rooms were beautifully decorated. The TV was HUGE!
3out of 5
by A verified traveller

For $300/night I expect more

Posted 22-May-2016
For the price I paid, I would expect not only some very nice things but also the basics. Like towel racks. And a fan in the bathroom. Perhaps the theory is that a huge tv screen makes up for those lacks. Not for me. The location is great and the view is cool, sure, but enough to warrant hugely inflated prices for the room, the food, the parking? Not for me.
4out of 5
by A verified traveller from Richmond, VA

We loved this hotel.

Posted 18-May-2016
Pros: Everything.
Location: This hotel is very convenient to the subway which gets you everywhere in Boston.
They have a 24/7 shuttle service to the subway and all their staff were very friendly. The room was very nice and clean. We would stay there again.