Ratings based on 1,321 Verified Reviews

4.2 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from odessa texas

why i wont stay here again

Posted 16-Sep-2017
Pros: rooms was very clean breakfast was good
Cons: desk staff
Location: to many homeless and druggies good location if you need hospital
to many homeless also druggies desk staff not very friendly
3 out of 5
by A verified traveller from ATL

Rough Neighborhood

Posted 15-Sep-2017
Pros: Restaurant. Clean Room. Breakfast.
Cons: Situation Outside. Shuttle reliability.
Location: Bad part of town. Vagrants constantly harassing people walking to hospital nearby. Not close enough to anything to walk to.
The Good: Cuban Restaurant in the Hotel was excellent. Front Desk Staff was polite and efficient. Room was clean and comfortable. Free shuttle available to South Station which is walking distance to Freedom Trail, Boston Common, etc. The Bad: 20-25 homeless, vagrants, drug dealers, etc., along the streets around hotel all day and night. Panhandlers on every corner. Police activity on the corner next to the hotel with one officer raising his M-4 ready to fire. Fortunately we were on the 6th floor and just had a crow's nest view of all the drug transactions and other activity. Walking to pizza place 100 yards down the street out of the question. Hotel is next to BU Hospital. Sirens all day and night didn't allow much sleep. Waited at airport 1hour and 30 minutes for shuttle to hotel. Called at 3:45 and was told driver was leaving at 4 and would be at airport by 4:20. Driver arrived at 5:20. Claimed it took 2 hours to get to the airport due to traffic. If he left at 4 and got there at 5:20, well you do the math. He lied. He also had a full iced caramel mocha something or other from D D that he was drinking so he obviously made another stop somewhere while we were waiting. $8 + Convention center tax to go along with the other two $17 plus state and local taxes made the room a lot more than $300 a night. $25 a day to park in garage across street if you feel safe enough to make the walk. For the money stay somewhere closer to the attractions.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Sep-2017
overall good experience, shuttle service to placed I needed to get to
3 out of 5
by A verified traveller

Posted 11-Sep-2017
Location: Had a great dinner at the asian restaurant next door.
noisy neighborhood across the street from hospital and constant sirens from ambulances. But the night was quiet and room comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

Nice hotel

Posted 29-Aug-2017
Only bad thing was the shuttle from the airport had to wait an hour and a half
3 out of 5
by A verified traveller from Brisbane

Nice hotel shame about location

Posted 28-Aug-2017
Nice hotel, easy check in, spacious modern rooms and buffet breakfast. Unfortunately the location lets it down - next to hospital so ambulance sirens are continual, a lot of displaced people loitering around the streets adjacent to hotel, police presence.
5 out of 5
Recommended
for Everyone
by A verified traveller from Upstate New York

Great free breakfast buffet included

Posted 25-Aug-2017
Hotel staff were great, room was very nice. Breakfast buffet was great and coffe and tea were available in the lobby all day and night.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2017
Had a great Stay it is located a bit outside of center city
3 out of 5
by A verified traveller

Nice, but should have been better

Posted 22-Aug-2017
Cons: An exhaust fan would have been nice, and the quality of the TP could have been better. We were VERY lucky there was not a big group of people waiting
Hotel had a few deficiencies that I would expect from the Hilton group. Especially one that calls it's self Inn and Suites. there a few things missing, that I thought should have been there. An a few things were of very poor quality.
5 out of 5
Recommended
for Everyone
by A verified traveller from west springfield, ma

Great stay at Hampton Inn & Suites

Posted 18-Aug-2017
Great service. Great breakfast accommodations and they treated my children so well