Ratings based on 1,244 Verified Reviews

4.2 out of 5
88% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Vancouver BC

No Disappointments Here!

Posted 15-Feb-2017
Pros: Everything--really! Room size, comfy bed, breakfast buffet, and the coffee actually tastes good!
Cons: Can't think of a thing.
Location: Great location in historic Boston.
Everything was excellent; no disappointments or issues. Wish all our hotel experiences were the same! Thank you, HAMPTON INN - BOSTON CROSSTOWN CENTER.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Feb-2017
Clean,convnient, shuttle, friendly and helpful staff, nice breakfast
2out of 5
by A verified traveller from Boston

Not a great experience

Posted 07-Feb-2017
Pros: The room was nice.
Cons: Location was the biggest complaint I have. The area had a lot going on at night and I stayed during the week, not a weekend.
The hotel was extremely noisy at night. It's not located in the best of areas. You can hear everything that was going on outside, which was a lot. Hardly got any sleep and had to get early the next morning for business meetings.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Feb-2017
Amazing experience! Close to everything and staff was amazing
3out of 5
Recommended
for Everyone
by A verified traveller

Front staff where not very friendly.

Posted 06-Feb-2017
The breakfast was great, the night staff was nice but the morning staff not nice at tall. The room was clean and comfortable.
3out of 5
Recommended
for Everyone
by A verified traveller from Boston

Ok for a quick stay

Posted 05-Feb-2017
Pros: clean
Cons: customer service
Location: shifty location.
It was fine. Average. My in-room coffee maker didn't have a basket, I called down for one twice and never got one, so that was a little irritating. There also were no black out curtains, just sheer ones, wasn't a fan.
5out of 5
Recommended
for Everyone
by A verified traveller from Columbia County

Close to hospilals

Posted 02-Feb-2017
Pros: Very clean and extremely friendly workers, also an awesome breakfast
Cons: Put refrigerators in the rooms
Location: Lots to do, and close to the hospital we need to use
Loved the hotel, but wish there was a refrigerator in the room, and wish the shuttle to Childrens Hospital ran at 10 AM, needed a 10 am shuttle for my grandsons treatment and had to drive our car, we thought the shuttle ran at that time but found out mine ran them.
5out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for Hospitals in the Boston area

Posted 30-Jan-2017
The hotel shuttle is handy and the drivers are very considerate and helpful as are all the front desk staff. The breakfast buffet has everything you might want. The hotel is clean and modern very welcoming even the housekeeping staff were friendly and did a great job I was there for hospital treatment and they all made the experience as easy as they could
3out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Nice hotel moderately near airport

Posted 20-Jan-2017
Pros: Airport shuttle, cleanliness.
We booked this hotel for a night after returning from an international trip on our way home. We got a good deal on a double room and were excited to see that they offer free airport shuttles to and from Boston Logan which is really nice after returning from a long trip. Check-in was a little bit slow, but check-out was speedy and free breakfast is always a great perk. We were able to take the airport shuttle back to the airport (leaves on the hour) which was nice. Unfortunately we missed it getting there due to traffic.
2out of 5
by A verified traveller from Pennsylvania

Be cautious

Posted 12-Jan-2017
The hotel is decent, nice remodeled breakfast area, decent rooms. But the staff is horrible, especially at the main desk. Very rude when we checked in, and even worse at check out; pretty much acted like we were interrupting her day. Our room was decent size but had a musty smell and our AC unit would not turn off- which made a stay in the middle of January a bit uncomfortable. MOST IMPORTANTLY be aware, the medical center across the street operates a methadome clinic. We had absolutely lovely encounters with people around the area and other guests, however it may not be the best for a family stay and I feel people should be aware.