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"Not a friendly welcome at all! Hotels in need of some TLC, rooms way too warm but you can’t control the heat individually & opening a window meant being kept awake all night by the busy street below, even had police outside until early hours, just not a great location to stay & hotel is old & sad with miserable staff!"

"Breakfast was excellent. Parking was safe and convenient. "

"The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely"

"Central location, friendly and helpful staff. Restaurant and food good value.. really nice chips! Decor bit tired in some places but overall would recommend."

"Dated room with no AC, but has everything needed."

"Very comfortable stay, staff were really friendly and helpful (especially when our Sat Nav took us to the wrong village) and the breakfast was delicious. Parking was ample and the whole check in process was super. The team were very flexible and helpful when we notified them that we would not be able to arrive by latest check in time and were accommodating of our arrival time."

"The room was spacious & clean except the walls. But the manager offered complimentary breakfast for our 3 day stay because that room was due for repainting."

"I stayed in the main building with heigh ceilings & it is full of character . The staff are unbelievably friendly & quite happily amended my evening meal to suit me . Fabulous views from many rooms & the sunset has to be seen from the large terrace . Within 1 minute , you are in the historic town centre "

"The food and the staff where great "