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Reviews of ERUS SUITES HOTEL BORACAY

3.5 out of 5
ERUS SUITES HOTEL BORACAY
MAIN ROAD, STATION 3, MANOC MANOC MALAY, BORACAY ISLAND, MALAY AKLAN, Boracay Island, AKLAN

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 48 reviews" "
Rating 8 - Good. 13 out of 48 reviews" "
Rating 6 - Okay. 14 out of 48 reviews" "
Rating 4 - Poor. 5 out of 48 reviews" "
Rating 2 - Terrible. 3 out of 48 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

LORIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for a short time. Stayed 3 nights here
Stayed 3 nights in Apr 2024

10/10 Excellent

Rohit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and central to everything
Stayed 4 nights in Mar 2024

6/10 Okay

Jenelyn Encarnacion

The staff are nice and very helpful .
Stayed 3 nights in Mar 2024

6/10 Okay

Erik

Stayed 2 nights in Feb 2024

6/10 Okay

william

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The internet kept going out the air conditioner was leaking all the time. It was a nice room in all but it was just wasn't the best you could ever do. You could always get better
Stayed 5 nights in Feb 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Checked booked two rooms one room was ready one wasn’t was told we would be notified when 2nd room was ready waited 45 minutes wasn’t notified had to return to front desk then was informed room was changed wasn’t type of room that was booked returned to desk and only after complaining about room was then given another room that was good
Stayed 1 night in Feb 2024

6/10 Okay

JEREMY

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lets talk about room. Water is only given on day 1. Additional days not provided and chargeable. Limited toiletries. Watch out for fine print as everything they cbarge extea. Breakfast is cold and horrible standard menu. Restaurant food prices heware as price on final bill is d9fferent from price in menu. Dpnt accwpt card but only cash. Room water jeater not bot. Aircon not cold. Overall acceptable nut not a choice for us again. And one last thing images of room is different from actual. Corrodor they say no smoking but mamu people smole amd dont bother. Overall 3 stars and good still evenni dojt like the above.
Stayed 3 nights in Feb 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always friendly
Stayed 7 nights in Jan 2024

8/10 Good

Reden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good & convenient
Stayed 8 nights in Jan 2024

6/10 Okay

Kelvin

Travelled with family
Liked: Cleanliness, staff & service
Always ask at booking
I am a big YouTube fan. I asked at the desk if there was cable in my room. I was assured that there was, however there was none, only regular local channels
Stayed 12 nights in Dec 2023

10/10 Excellent

ELIZABETH

Liked: Cleanliness, amenities

10/10 Excellent

Celestial

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to everything.
Stayed 1 night in Nov 2023

8/10 Good

Christopher

Liked: Property conditions & facilities
It's ok to stay with this property, the only problem was that the smell of the smoke cigarettes from the pool area were coming into my room even though my door was closed. Other than that the price that I paid for was worth it..
Stayed 1 night in Sep 2023

8/10 Good

Maureen Eliza, Rancho Cordova

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are nice, honest. Restroom clean and updated, coffee and water complimentary but the bed needs to be changed, not soft and need to be updated. Overall clean room.
Stayed 3 nights in Aug 2023
Response from Erus Suites on 4 Sept 2023
Thank you for taking the time to give your feedback, I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our management.Again, apologies for the inconvenience caused you.

8/10 Good

Kristine Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was good, the place was clean
Stayed 3 nights in Jul 2023
Response from Erus Suites on 4 Sept 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.

8/10 Good

Reden

Liked: Cleanliness, staff & service, property conditions & facilities
i like the atmosphere, the price, the staff were friendly & helpful.
Stayed 9 nights in Jul 2023
Response from Kelsey on 20 Jul 2023
Thanks so much for your feedback. It makes our day hearing about how much our customers love Erus Suites Hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our hotel again.

10/10 Excellent

Rogelio R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Great location. Friendly staff!
Hotel was conveniently located across a little market which was perfect for buying souvenirs and things to use on your little trip. I found this little "wet bag" where you keep all your belongings inside to prevent them from getting wet. To the left of the market is a little supermarket where you can buy household goods, snacks, drinks, and other things. There's also a two-storey 7-11 and a pharmacy nearby. Along the market is a little alley that takes you to the beach! Location is perfect! Hotel was great too. You are greeted with a welcome drink to cool off before you are shown your room. Room was pretty spacious and clean! There was a 32 inch TV, split type a/c, hair dryer, water heater (for drinking and showering), a safe, and other basic amenities. Their toothbrush is the best I've seen, compared to other hotels. Rooms are cleaned every three days, but you could request to have it cleaned earlier, if needed. Breakfast was good, but portions were a bit too small for me. Hotel staff was very friendly and even helped me get a trike to go to City Mall. Overall experience was great and hotel was clean. Power went out on the island and this hotel had a generator, powerful enough for the a/c. I'm thankful for that! I really look forward to staying here again in the future, and highly recommend it to anyone looking for a strategically placed hotel that's well worth your money!!
Stayed 3 nights in Jul 2023
Response from Kelsey on 20 Jul 2023
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and staff.

10/10 Excellent

Reden

Liked: Cleanliness, staff & service, property conditions & facilities
i liked it. affordable & convenient.
Stayed 14 nights in May 2023
Response from Kelsey on 20 Jul 2023
Thank you sir, Your kind words about our hotel are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

8/10 Good

Yang

Stayed 2 nights in Apr 2023
Response from Erus Suites on 20 Jul 2023
Thank you for sharing your feedback with us!

10/10 Excellent

Joniza Rhea

Stayed 3 nights in Apr 2023
Response from Erus Suites on 20 Jul 2023
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 Excellent

Jenifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY RECCOMMENDED HOTEL.
Great stay, staff are polite, kind and super accommodating. The facilities are so good, clean,m and even the food. We really love our Comfortable stay!
Stayed 3 nights in Mar 2023
Response from Kelsey on 6 Apr 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us.Sincerely,

10/10 Excellent

Danice

Stayed 1 night in Mar 2023
Response from Kelsey on 6 Apr 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us

6/10 Okay

Ivory

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was under construction when we checked in, there’s no chance to have a nice and peaceful rest in the afternoon as it was too noisy. The bed felt like just a cardboard box, you can feel the spring on it that makes you feel very uncomfortable. The room smells like toilet water on the first day. The staffs are really great, excellent service and very friendly.
Stayed 4 nights in Feb 2023
Response from Kelsey on 28 Feb 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.Please reach out to me directly at erussuiteshotel@gmail.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!With much appreciation,

6/10 Okay

Shelly

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I don’t know where that water came from it’s in the smells so bad 103
Stayed 4 nights in Feb 2023
Response from Kelsey on 28 Feb 2023
Good day!Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns.Sincerely,

10/10 Excellent

Paul John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, from Marie and the ladies in the front desk, security, service staff, kitchen staff. Helpful and accommodating all thru my 8 days of stay at Erus. Thank you.
Stayed 8 nights in Jan 2023
Response from Kelsey on 28 Feb 2023
Good day!Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.So thanks for your kind words and we look forward to seeing you again.Sincerely,

4/10 Poor

Corey

Liked: Cleanliness
Disliked: Room comfort
The bed was horrible. Similar to sleeping on a pile of sharp rocks. Worst bed I’ve ever slept in in my life.
Stayed 1 night in Jan 2023
Response from Kelsey on 30 Jan 2023
Good day!We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Sincerely,Kelsey

2/10 Terrible

Gautam

Stayed 1 night in Jan 2023
Response from Erus Suites on 20 Jul 2023
Thank you for sharing your feedback with us

4/10 Poor

Brian

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Room was small but clean and had everything I needed so happy enough with it. Breakfast was far from great though and the staff in the restaurant showed little interest in their service.
Stayed 3 nights in Feb 2020

10/10 Excellent

Ana Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Best Escapade
It has been a great experience though there was a miscommunication about the number of guests in the booking i made.
Stayed 1 night in Feb 2020

10/10 Excellent

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I treated my friend and her teenage daughter for a 3 night stay here . She informs me the buffet breakfast was great and her daughter loved the pool . Better than previous place she stayed at last year. Only gripe she had was fact that Wifi was only available in Lobby and pool areas. She said if Wifi was in all rooms as well the hotel would have been perfect. Overall great value for money
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Unsatisfying vacation accommodation
The hotel looks great and clean but the water heater is not working properly, the air conditioner is malfunctioning, the remote control of tv is not working properly. Wifi, pool and elevator is not working because of the recent typhoon as per them. And front desk are not accommodating. Breakfast served is also not enticing.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the arrangement of the room. It was not too big but not too small neither. The bathroom is excellent. We had issues on checking in. I got confirmation from expedia about the booking but when i arrived in the hotel, they asked me for a proof of payment. Since i know that is was already confirmed, i didnt bring any supporting documents anymore. I was just suprised because the booking was paid immediately and non refundable, yet, we had problem in check in. Resolved after i contacted expedia. It took us like an hour and a half maybe. I dont know whose fault but definitely, unacceptable. The breakfast was almost the same everyday for three days. Only one dish different but otherwise, the same Kind of food for three days. I hope they can have variety. Some staff should maintain the serenity of the place by talking in modulated voice or even discreet tone. Because people went there to relax. But some staff, cant keep their voice down. And singing out loud and making jokes with each other loudly. It’s ok to have fun but try to consider the guests. I even witnessed one chinese guest tried to catch their attention during the breakfast because the staff were very noisy in the dining. Overall is fine. Thank you.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2019

4/10 Poor

Kjetil

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bra hotell, grei service, rengjøring hver 3. dag og halvbra frokost
Stayed 4 nights in Dec 2023

6/10 Okay

jan

Stayed 4 nights in Dec 2023

4/10 Poor

Carola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aldrig pånytt
Vi var ganska nöjda första gången vi bodde här, men denna gång var det katastrof. Fick inte kingsize säng. Illaluktande rum o badrum. Stenhård säng, mycket oljud från korridoren. Inget Wifi nätverk som fungerade, trots att vi fick olika lösenord så fungerade det inte alls. Hissen i hotellet är ur funktion. Någonslags chef stog o skrek på personalen vid poolen
Stayed 2 nights in Dec 2023

8/10 Good

Carola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt
Trevligt hotell med bra personal. Det enda som var lite dåligt är wifi. Fungerar bara ibland.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was really good. The rooms are specious and clean with nove bathrooms and comfortable beds. However, we had to change rooms because we did at first not get the room we had booked. We had booked a king sized bed but got a standard double bed. We couldn't change the room until the next day because the room with the right sized beds were all occupied... The other negative thing about the hotel is that the pool looks NOTHING like the pictures. They've most likely taken photos of the pool with wide angle because the pool is much smaller irl and not as nice at all. The pool is also not deep at all. So that was a bit disappointing.
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
早餐菜色很少，只有3、4樣中式早餐 浴巾只要有一點髒就不會更換，甚至會要求賠錢！
Stayed 5 nights in Sep 2019