Bon Accord Village Holidays from £588

The staff was so helpful and kind especially Emania I hope I spell her name Correct.She called and made sure I was good / able to Check in ,the security was so nice I did not get his name. I highly recommend. I’ll be booking here for my parent to attend the blue food festival.

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Stayed with my Husband, Mother, Infant and Toddler. This location was perfect. Only 5 min. from the airport. The hotel is dated for sure and need some remodeling. That wasn't the most important quality for me but it can be a deal breaker for some. The towels were not all the same but they were all clean. Nothing bad to say besides check in was challenging. However, they made the corrections on their side and after the 2 hour wait for check in everything was great. The service was good and the breakfast was good. The beach was perfect. Small but more then enough chairs in shade or in the sun. and it was a clean beach. Calm waters during our stay.

The room had some serious plumbing issues. Sink and toilet backed up twice.

Unfortunately my family's five day stay was a terrible experience. The hotel is very run down and poorly maintained. And there were issues from the time we arrived. The biggest problem was mosquitoes in and outside our room. I complained to the young receptionist and her first response was very disappointing. I was told that there were some "very important people" including judges expected to arrive and we might not be able to switch rooms. Advice to the young lady: never make a guest feel like they're not important!!!!!! At that point, I called around and found another place to stay so we were prepared to check out. After I told the receptionist we'll be leaving is when she actually started trying to move us. We were moved to the "penthouse suite" which was essentially a larger room with no mosquitoes. Still poorly maintained, fridge didn't work, and the door around the lock is close to breaking off. We stayed but problems continued: Horrible breakfast. Birds were sometimes pecking at the food. So we chose not to eat certain things. Lunch and dinner was excellent though. On the last day, water and electricity went out. They returned after about 20 minutes but then water went again that evening. I went to the same receptionist and told her about the water. Also let her know water went that morning. She told me I should've let them know in the morning and they would've fixed it. Again, young lady, NEVER MAKE A GUEST FEEL AS THOUGH THEY ARE WRONG!!!