Front of property

Reviews of Travelers Suites Obelisco Apartamentos

3 out of 5
Travelers Suites Obelisco Apartamentos
Calle 115 #11A-27, Cundinamarca, Bogotá, Distrito Capital

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 5 out of 38 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Anshul, Houston

Travelled with partner
Liked: Cleanliness
The property is nice and well maintained but there isn’t anything close by. Also we did run into a lot of internet issues. But the staff is very friendly, polite and accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

jaime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good neighborhood and safe.
Stayed 5 nights in Jul 2023
Response from Dep. de Mejora Continua. on 18 Jul 2023
Thanks for your review, Jaime! We are glad to know that you felt safe in our hotel. We take the safety of our guests very seriously and we are pleased that it has given you peace of mind. We hope to see you soon at Travelers Apartments and Suites Obelisco. Thanks again!

8/10 Good

jaime

Travelled with family
Liked: Cleanliness
Good costumer service and the staff are friendly.
Stayed 3 nights in Jun 2023
Response from Dep. de Mejora Continua on 4 Jul 2023
Best regard.Thank you very much for your evaluation. We are delighted to have met our goal, you are the reason for being. We hope to have the pleasure of serving you again soon.

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed Obelisco Apartments. Very nice and clean and the property management is very friendly and communicative. The only negative was the noise in the neighborhood. The apartment building in front of the property holds rooftop parties from noon to midnight on the weekends with club music so loud the whole neighborhood has to listen to it even though they aren’t at the party. It’s impossible to even watch tv inside the hotel it’s so loud.
Stayed 7 nights in Jun 2023
Response from Dep. de Mejora Continua on 26 Jun 2023
We appreciate the good assessment of the service, We are delighted to have met our objective, We are sorry for the inconvenience in the neighborhood, it is generally very quiet, we try to support ourselves with the authorities to maintain the healthy coexistence of the sector. We hope to be able to serve you very soon.

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was very upset. When I arrived at 6 in the morning with my 2 young boys, I was told by the front desk that my reservation was changed to a different location. I was told I needed a taxi to get to the location that was way further than I wanted. They did not honor my original reservation, nor did I get an apology. Nor did they advise me at the time of booking that the Obelisco was not available in order for me to cancel and make other arrangements. Oh, and it has been impossible to make contact with management. This is not the way business is conducted. I paid for a specific service and they gave me something else that I didn’t want.
Stayed 5 nights in Jul 2022

6/10 Okay

Martha

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The site is good but they could improve the presentation, the curtains were dirty and very old, the place was very cold and there was no heating of any kind.
Stayed 2 nights in May 2022

2/10 Terrible

Diego, Wyomissing

Liked: Amenities
Disliked: Cleanliness
Stayed 5 nights in Mar 2022

8/10 Good

Josh, Texas

Liked: Cleanliness, amenities
Nice place especially for the price. A little bit noisy due to all the local construction, but that is not Travelers fault.
Stayed 5 nights in Feb 2020
Response from Dpto. Mejora Continua on 4 Mar 2020
Cordial saludo Sr. Josh Queremos agradecerle el habernos elegido para su servicio de alojamiento, con respecto al ruido lamentamos los malestares ocasionados, efectivamente tenemos una obra cerca y en estos casos ofrecemos nuestras otras sedes que están muy cercanas al sector y no presentan este inconveniente. . Agradezco su feedback y atención prestada. Esperamos tener nuevamente la oportunidad de atenderlo.

8/10 Good

Gaston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Brenda Guaidia. on 26 Apr 2019
Señor Gaston! Muchas gracias por elegirnos, esperamos tener la oportunidad de atenderlo nuevamente. Saludos.

10/10 Excellent

anna, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to a big mall, restaurants, and embassies.
Very nice apartment hotel. Clean and with lot of space. It felt like you where at home in a one bedroom apartment. The night and day front desk staff where always ready and willing to help you out. Thank you Ruban and your day time coworker.
Response from Vanessa Guzmán on 24 Nov 2016
Hi, Mrs. Anna good day, thank you for your comments and evaluation; this is a great contribution for us because it helps us to improve our service every day. We are very happy your comments and of course we will give your greetings to our colleagues.Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartohotel. Good for longer stays
Good experience. Nothing fancy but very clean and friendly staff. Breakfast is very scarce with just a few things.

2/10 Terrible

Annabelle, Bogota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceived
I am very disgusted by what I encountered at Travelers Suites Obelisco! We arrived really late at the hotel and and when I went into the room prior to checking in, the room was not at all what we were promised online! Because it was late, we were tired from traveling there, and I had my two year old and I couldn't just grab a taxi to look for another hotel; I had no choice but to check in for the night. The next morning is when I found out they had charge my card for two weeks and refused me ANY refund!!! I was promised a two bedroom suite and received a studio with one bedroom. There was just an entertainment center dividing the main living area from our bedroom and the living room. My two year old could go in and out without any sort of door! There wasn't good security on the door out of our room!!!! My son could just walk out whenever he wanted!!! HUGE PROBLEM with security. We were also promised that we would have Tempurpedic Mattresses!!! NOT TRUE! The beds were hard as rocks and barely a mattress at all! Because we were there on medical need... Privacy, security, and comfort was the reason we chose this hotel!!! We had to leave for another hotel (A real hotel) and now I can't get my money back! I have traveled the world and have had the need to cancel a reservation before due to unforseen reasons and never have I been charged the entire stay (at most two nights forfeit)! BEWARE in booking this hotel, because what they advertise is NOT what you get!!!!

2/10 Terrible

Marco, Costa Rica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Do not stay in this hotel
.This has been one of the most terrible situation I have had in hotels. The reason is that I made another reservation after staying some days. I confirmed my reservation with expedia, I double checked the reservation with the counters but that did nkt matter. The staff kicked me out of the room just line a thief. It was very embarrassing and put me in a bad situation since I had to look for other places. Stay out of this place

6/10 Okay

Verified traveller

Liked: Staff & service
Stay at Obelisco Travellers Suites
Overall, the experience was postive; however, the room was cold and it was difficult to keep warm. On the whole, the staff was extremely responsive and friendly and they always tried to help in whatever ways that they could.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness
El único problema es no tienen calefacción, Bogota es muy frío , la habitación parecía una nevera , demasiado frío .
Stayed 3 nights in Sep 2023
Response from Dep. Mejora Continua on 8 Sept 2023
Reciba un cordial saludo señor KathyAgradecemos la buena valoración del servicio y atención que nos refiere en comentario. Realmente es una época de bastante frio en la ciudad y el diseño del edificio si bien permite una ventilación e iluminación muy agradable, por otro lado si la hace mas propensa a conservar el frio, tenemos otras sedes con diseño diferente que proporcionan mayor calidez, esperamos que para una próxima oportunidad podamos mejorar este aspecto

10/10 Excellent

Andrea

Stayed 1 night in May 2023
Response from Dep. de Mejora Continua on 26 Jun 2023
Para Travelers Apartamentos y Suites es muy importante su opinión acerca de nuestros servicios, por ello agradecemos su buena valoración ya que nos permite conocer el nivel de satisfacción de nuestros huéspedes y el cumplimiento de la promesa de servicio. Nos encanta haber cumplido con nuestro objetivo, ustedes son la razón de ser. Esperamos pronto tener nuevamente el gusto de atenderlos.

10/10 Excellent

Luisa

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tido miy bueno para estancias 1 a 7 dias
Stayed 4 nights in Apr 2023
Response from Dep. de Mejora Continua on 5 May 2023
Reciba un cordial saludo señora LuisaGracias por su feedback, es muy importante para nosotros conocer su experiencia y el cumplimiento de nuestra promesa de servicio. Nos encanta haber cumplido con nuestro objetivo, ustedes son la razón de ser. Esperamos pronto tener nuevamente el gusto de atenderla.

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness
Muy buen servicio muy cómodo solo que hace mucho frío en las habitaciones
Stayed 10 nights in Dec 2022

10/10 Excellent

Leah Lynn

Stayed 7 nights in Mar 2022

8/10 Good

Aura María

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Diana

Liked: Cleanliness, room comfort
Una buena opción
Excelente
Stayed 1 night in Mar 2021

10/10 Excellent

MILTON

Travelled with family
Liked: Cleanliness, room comfort
Buena experiencia
Fue una experiencia muy buena ,, el alojamiento recomendado, tomamos tres apartamentos , quedamos todos en el 4to piso ,, fue una estadía muy grata .-
Stayed 11 nights in Dec 2020

10/10 Excellent

andrea carolina

Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2019

2/10 Terrible

natalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo
Pésimo servicio por parte del área administrativa la señora Yuly forero. Además están construyendo una obra a todo el frente del edificio y el ruido comienza desde antes de las 7 am incluyendo el fin de semana. No lo recomiendo
Stayed 1 night in Dec 2019
Response from Dep. de Mejora Continua on 18 Dec 2019
Reciba un cordial saludo señora Natalia. Lamentamos no haber cumplido sus expectativas y que el resultado haya sido tan insatisfactorio. En averiguación con nuestras áreas nos informan que se presentó una inconformidad con la emisión de su factura ya que nos solicitó el cambio de nombre y este requerimiento tomó unos días de más pero me confirman que ya fue enviada a su correo. Con respecto al ruido lamentamos los malestares ocasionados, efectivamente tenemos una obra cerca y en estos casos ofrecemos nuestras otras sedes que están muy cercanas al sector y no presentan este inconveniente. Agracemos su comunicación ya que nos permite retroalimentar a nuestro personal y procesos para mejorar día a día nuestro servicio. Esperamos tener nuevamente la oportunidad de atenderla y demostrarle que podemos cambiar su percepción hacia nuestros servicios.

10/10 Excellent

EUGENIO J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VOLVERE
Excelente, moderno muy bien hubicado cerca a usaquen centro comercual etc Solo les recomendaria que tengan algunos prductos o una maquina de viveres por si llegas tarde al chekin .
Stayed 1 night in Nov 2019
Response from Mejora Continua on 21 Nov 2019
Agradecemos la buena valoración del servicio y atención que nos refiere, evaluaremos una alternativa para poder brindar algunos snacks. Esperamos tener nuevamente el gusto de atenderlo.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto Sentí que estaba en mi casa Habitaciones limpias el personal increíblemente amable
Stayed 1 night in Oct 2019
Response from Mejora Continua. on 21 Nov 2019
Muchas gracias por su evaluación, esta nos permite conocer el nivel de satisfacción de nuestros huéspedes y el cumplimiento de nuestra promesa de servicio. L@ esperamos pronto para tener el gusto de atenderl@.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones Limpias , excelente atención y Muy cómodo , la ubicación muy buena y el personal que trabaja actualmente es muy educado y amable 100% recomendado
Stayed 2 nights in Oct 2019
Response from Mejora Continua on 21 Nov 2019
Muchas gracias por su evaluación, esta nos permite conocer el nivel de satisfacción de nuestros huéspedes y el cumplimiento de nuestra promesa de servicio. La esperamos pronto para tener el gusto de atenderl@.

10/10 Excellent

Sang Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하고 좋은 숙소였습니다
가성비가 좋은 호텔이였어요
Stayed 4 nights in Sep 2019
Response from 품질 부서 on 7 Nov 2019
평가 해 주셔서 감사합니다. 우리는 곧 당신을 기다립니다

10/10 Excellent

JULIA AURORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente..me gusto!
Buen sitio, buenas instalaciones, excelente servicio.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El frio lo unico que no me gusto deberian tener un tipo de calefaccion independiente para cada alcoba
Stayed 2 nights in Aug 2019

8/10 Good

Jesus

Liked: Cleanliness, staff & service, room comfort
Excelente ubicacion.
Excelente ubicacion, la edificacion tiene un detalle y es que es muy ruidosa, se oye todo tipo de ruidos, en el terreno adyacente hay una construccion y desde las 7 am se oyen los ruidos que producen. Apartamentos de muy buen tamaño, mobiliario con poco mantenimiento. El dia que llegamos el apartamento que nos asignaron tenia un fuerte olor a gas en la cocina. Lo reportamos y fuimos cambiados de apartamento de forma inmediata y con una pronta respuesta del hotel. Considero que el hotel debe hacer una revision del tema del gas, ya que es una condicion de peligro para los huspedes. Muy buena relacion precio-beneficio. Lo recomiendo
Stayed 4 nights in Mar 2019
Response from Guest Service. on 30 Mar 2019
Buen Dia Jesus. Muchas gracias por su calificación y comentarios, en Travelers siempre estaremos dispuestos a brindar a nuestros huéspedes la mejor experiencia y servicio; Nos complace cumplir todas sus expectativas. Agradecemos su observación con el tema del gas, haremos el respectivo seguimiento al tema para darle solución lo mas pronto posible. Saludos.

10/10 Excellent

Juliete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomiendo
Excelente hotel, recomendado
Response from mercadeo on 30 Jun 2018
Gracias por tu comentarios y evaluación, estamos felices de recibirte, te esperamos pronto.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Gerencia General on 3 Oct 2017
Gracias por darnos una calificación perfecta. Espero que tu próxima estancia sea muy pronto.

10/10 Excellent

claudia patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from Gerencia General on 13 Jun 2017
Gracias señor anónimo por su calificación.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mucho ruido, por el precio hay mejores
Esperaba más del hotel, por el precio que pague podria estar en uno mejor con una habitación mejor. Casi no tienes servicios el hotel, en la mañana te estan llamando para acosarte que desayunes, fiera de eso desde muy temprano se escucha mucho ruido en los pasillos, no hay respeto en ese sentido.
Response from General Manager on 16 Jan 2017
Buen día señor Anonimo gracias por sus comentarios y evaluación; esto es un gran aporte para nosotros pues nos ayuda a mejorar nuestro servicio cada día. En cuanto a lo que nos dice sobre los servicios, nos gustaría saber que fue lo que no le gusto o cuales hicieron falta, para los desayunos tenemos unas horas estimadas y por ende es que llamamos al huésped para que tome el servicio y finalmente respecto al ruido es algo en lo que estamos trabajando, pues nuestra prioridad es que personas como usted se sientan como en casa. Gracias por hospedarse con nosotros, que tenga un excelente día.

10/10 Excellent

JORGE, Lima - Perú

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia en El Obelisco
Excelente estadía, atención de primera calidad, servicio de desayuno impecable. Sugeriría colocar seguro para cerrar la puerta al apartamento.
Response from General Manager on 16 Aug 2016
Muchas gracias por su comentario Señor Jorge, nos complace saber de su buena estadía, las puertas de los Apartamentos tienen cerradura electrónica, las habitaciones auxiliares ya se pueden asegurar sin ningún inconveniente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atencion!
Excelente atención, suites cómodas y amplias.
Response from Gerencia General on 18 Jul 2016
Estimado cliente, muchas gracias por su comentario, nos complace saber de su buena estadía con nosotros; lo esperamos en la próxima oportunidad.