5/5 Excellent
Verified traveller
Travelled with family
29 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good overall. The personnel was very welcoming.They give a Little gift to my son and a Little bag with shampoo and kindar of stuff to us. Breakfast was good. The room was comfortable and instagrammable. It is close to the Santa Claus village. There were only two concerns for me. First, the room was cool at night. Our 4-year-old son was with us so it was something important for us. They provided a heater upon our request, which was nice, it was still cool. Second, for the complimentary shuttle service you have to make a reservation 7days in advance. Although I had known about that I forgot and informed then 5 days before our trip. It is like a trap. I had to pay one way. Luckily for our return trip it was complimentary since there were 7 days before our departure. It should be free or not. It should not be the customers’ responsibility to arrange it. I can suggest a few more things. Some complimentary hot drinks at the reception would be great. The weather is cold and I know most hotels in the area offer this. Other than this there should be a tour desk at the hotel. They simply direct you to the village for more information.
Stayed 2 nights in Feb 2020
