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"Room: Decoration was good, but carpets looked very tired and require replacing immediately. The undersink cupboard door was off the hinge. We did not receive hot water on the shower. The water was lukewarm. Staff: The Check-in was smooth and the assistance helped me to pay the parking fee. Gym: we did not use it. Breakfast. This was NOT very pleasant. By the time we went at 9am, most things were gone and aad not stock. There were not enough items in the hot containers and we were not informed that they could make to order."

"Beautiful hotel with very helpful staff .Located in the centre and just 5 minutes from train station and directly opposite Trinity shopping centre "

"There was no toilet brush in the bathroom, no extractor fan to take away smells and shower steam. There was no side table on one side of the bed, glasses of water, cups of tea, mobile phone and personal items had to placed on the floor beside the bed. Room was clean and tidy"

"Lovely comfortable hotel."

"The location, the services, breakfast and staff excellent, the only downside is the bed/pillow very uncomfortable, and some noise of moving furniture from 6:30am, when informed staff stated will look into it, unsure whether will visit again as can try better places and competitive prices in Leeds."

"Very appointed, lovely rooms, lovely staff - great breakfast, calm, tranquil room, all very clean, absolutely loved my stay here!"

"Comfortable room, ample parking (albeit a little pricey), and great location"

"The breakfast could be better "

"Arrived around 9.00pm having checked in online as requested; reception staff were not very welcoming and handed me a key card to access room. No information about breakfast - we had emailed to say we were arriving late and asked about food option. No reply. Key card didn’t "