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Friendly staff, has 2 indoor pools and hot tub, I outside pool and a fire pit. Something for everyone.
Melinda
Stayed 3 nights in May 2024
6/10 Okay
H
Travelled with family
17 May 2024
Liked: Cleanliness, staff & service, amenities
I liked overall experience however, Wifi service was horrible. I had to go all the way to lobby to get connection then come back to room to see if it works few times. However, it was constantly failing and was working for like a second.
If you need to check any urgent email better off to do it with your phone. Your phone signal would be week to but better. Property was one of most clean property and room compare to similar price point places. Very satisfied other than wifi. You need to remember lobby will be closed from 10pm to 8am. This is Amish town so many things are not open late night or Sunday. Plan in advance to make Sunday fullfilled with activities, there is a lot to do but you should plan in advance for Sunday.
I was disappointed in the room ...although clean and bed comfortable...very outdated.The toilet was so low to the ground...you really had to plan. Is this really the height we wanted our toilets of many year in past.?? Pool looked nice, although we did not use. The fire at the facility may have had an impact on my reservation. I will need to review the Expedia reservation. Normally, I reserve with Breakfast included. Surprised a charge of $9.50 per adult would be charged . We skipped it..but will return to my reservation. At a cost of $215.00...I expected more.
Property under construction (wasn't aware). Rooms outdated. "Breakfast" is a joke, not worth a penny. $5 for a bottle of water. I wouldn't stay here ever again.
Jennifer
Stayed 1 night in Apr 2024
10/10 Excellent
Nancy
31 Mar 2024
Property is convenient to great shopping and the people are warm and friendly
We had a lovely weekend stay at Family Inn and found the front desk staff to be extremely helpful and friendly, offering great dining and sightseeing suggestions. The property was very clean and the indoor pool area and hot tub were lovely after a day out and about. The location is wonderful, you are right in the center of all the shopping and tourism activities so it can’t be beat, but still on a quiet road.
The room was nothing like the picture online. It was old, had to run a dehumidifier in the room because of moisture, Highly disappointed in the room. The bathroom was so small, you needed to stand in the bathtub to close the door. It was very shabby and looked like the room hadn’t been painted in years!
The hot tube wasn’t hot also the children were using goggles and swimming in the hot tub
Mindy
Stayed 1 night in Aug 2023
Response from Tammy, GM on 6 Sept 2023
Mindy, thanks for your response. We did get the heat fixed in the hot tub. I apologize for that. I hope you will stay with us again when you are in the area.
A very nice property, especially for a longer stay... So that you can take advantage of the pools, hot tub, adjacent buffet restaurant, mini-golf, etc. I liked the shampoo, conditioner, and body wash dispenser in the shower. The A/C worked great. The staff were very helpful. It was close to many Amish places. Really enjoyed our stay.
Sheila
Stayed 4 nights in Aug 2023
Response from Tammy, GM on 6 Sept 2023
Thank you Sheila. We are happy to hear you had a great stay. Come visit again soon.
Check in was terrible, my reservation did not show up at all. Was given a discount to stay at a worst room than chosen room type.
Next morning took shower and discovered two handled old shower that after adjusting to be perfect went from ice old to scalding hot alternating all by itself without adjustment. Told the clerk when leaving my stay was told “oh OK thank You”
Would not recommend at all.
Frank
Stayed 2 nights in Jul 2023
Response from Tammy, GM on 6 Sept 2023
Frank, I apologize your stay did not meet your expectations. I understand your frustrations with the water. Please, if something happens, please tell us right away so that we can make it right for you. This is not our standard and I will be sure to address it.Again, I apologize and I do hope you will give us another opportunity when in the area again.
Charming motel located in the heart of Amish Country. Terrific food at their restaurant and bakery. Tons of nearby attractions such as farmers markets, antique stores, farms, and a theater with various plays. The staff is kind and friendly. Do not expect modern decore, but the rooms are clean and comfortable.
David
Stayed 1 night in Jul 2023
Response from Tammy, GM on 6 Sept 2023
Thank you David. Happy to hear you enjoyed your stay. Come back to visit us again soon. We have so much here to offer.