Search Hotels with Wifi in Bilbrook

"Curtains were hanging off, no real facilities. Would not use it again"

"good staff"

"On arrival the reception lady was lovely check in was easy & the hotel looks very nice from the outside. Great first impression but when you get to the second floor can see it’s dated and half going through a refurbishment. When we got to our room it’s very evident it needs an update. Damp and musty smell, the bathroom was really old, wall papered ceilings and still lots of cracks! Lots of old sockets with blank plates but only 1 wall double plug socket to use (did have USB which was good and probably the only modern thing in the room) mattresses were very cheap and springy the bed bounced when you rolled over. The room & all linen was very white & clean. Felt like a big dent under the carpet in the floor next to the bed. We are not people to complain and it was a reasonable price for a family room so we just accepted ‘we get what we pay for’ for the room it served its purpose for us. We visited the restaurant which was very calm and friendly, but unfortunately we did complain although the food looked lovely on arrival off colour scampi, pink chicken and cod which looked like it was from an Aldi box of fish. Worried of food poisoning unfortunately we did send the food back and eat elsewhere. The young lad working front of house was really good and kind with resolving the issue. The staff were amazing and I think with a thorough refurbishment (not cheap cover up) this hotel will be amazing but have low expectations if you’re using while going through the refurbishment. "

"The hotel was clean and facilities generally good, although beds not overly comfortable. Staff very friendly, polite and helpful. Breakfast was very good as was the parking. I would use the hotel again in the future. Our stay was spoiled slightly by other noisy guests and unsupervised children in the restaurant and running in the corridors in the early hours. This was not the hotel’s fault. Good location"

"Sea view from my room"

"Great location but a bit tired."

"This was an emergency stop over for me as I needed a break and sleep. Mattress was not very comfortable at all the bedroom was tidy and clean. Breakfast choice was either McDonald’s or Costa heated sandwich …not exactly what I would class as a breakfast and being a motorway service station everything was excessively expensive as well. but as I said, this was an emergency night stay and it served its purpose perfectly for me."

"Room was clean and a good size in general, but the bathroom was very cramped. Nice tea and coffee making facilities in the room. Staff were all very friendly, food was ‘pub grub’ and not the best fish and chips I have had, however the breakfast was excellent. We only stayed for one night whilst passing through, so it was a good place to rest our weary heads after a long day motorcycling in the rain. "

"The hosts were amazing. You can see they take great pride in what they do, it certainly shines through. Can not recommend Steps Farmhouse enough. "