Search Bilbrook Cottages

"The staff were friendly and welcoming, any issues were resolved quickly. The room was clean and more than adequate for my stay although it was a little tired around the edges, blind was fraying and the paint could do with a little refresh. I didn’t use any of the other facilities, however the bar area looked clean and spacious and clear signage around the hotel to help you navigate."

"Stayed in a junior suite. Very tired room. Bed comfy but carpet needed a wash. Furniture very worn and dirty in places. There was black mould around the corners of the bathroom ceiling . The shower needed descaling. The shower curtain was black around the bottom. The shower curtain plastic rings broke. The room had a horrible musty smell and didn’t smell fresh. The window frames on the inside were black with bits of black everywhere. Didn’t enjoy the experience at all. Breakfast was included but didn’t want to experience that. "

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"Hotel Undergoing a Small renovation, The Staff are Wonderful. Nothing is too much Trouble. Enjoyed the food in the Restaurant, Good Quality, Great Friendly Service., We will return."

"Room was cleaned to a good standard. Bed very comfortable "

"Disappointed to be presented with £6 charge to park in the hotel car park. "

"All the staff were friendly and helpful. The room was clean and had all the amenities we needed. The location is excellent as near train station and fairly central to the town"

"On arrival the reception lady was lovely check in was easy & the hotel looks very nice from the outside. Great first impression but when you get to the second floor can see it’s dated and half going through a refurbishment. When we got to our room it’s very evident it needs an update. Damp and musty smell, the bathroom was really old, wall papered ceilings and still lots of cracks! Lots of old sockets with blank plates but only 1 wall double plug socket to use (did have USB which was good and probably the only modern thing in the room) mattresses were very cheap and springy the bed bounced when you rolled over. The room & all linen was very white & clean. Felt like a big dent under the carpet in the floor next to the bed. We are not people to complain and it was a reasonable price for a family room so we just accepted ‘we get what we pay for’ for the room it served its purpose for us. We visited the restaurant which was very calm and friendly, but unfortunately we did complain although the food looked lovely on arrival off colour scampi, pink chicken and cod which looked like it was from an Aldi box of fish. Worried of food poisoning unfortunately we did send the food back and eat elsewhere. The young lad working front of house was really good and kind with resolving the issue. The staff were amazing and I think with a thorough refurbishment (not cheap cover up) this hotel will be amazing but have low expectations if you’re using while going through the refurbishment. "

"The hotel was clean and facilities generally good, although beds not overly comfortable. Staff very friendly, polite and helpful. Breakfast was very good as was the parking. I would use the hotel again in the future. Our stay was spoiled slightly by other noisy guests and unsupervised children in the restaurant and running in the corridors in the early hours. This was not the hotel’s fault. Good location"