Standard Room | Desk, blackout curtains, iron/ironing board, free WiFi
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Reviews of Comfort Suites Bethlehem Near Lehigh University and LVI Airport

2.5 out of 5
Comfort Suites Bethlehem Near Lehigh University and LVI Airport
120 W 3rd St, Bethlehem, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 475 out of 1003 reviews" "
Rating 8 - Good. 338 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Igor Rick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property did not provide airport pickup. Toilet was broke free from floor. Shampoo dispenser was empty. Room was dirty including the shower.
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Igor Rick, We appreciate you sharing your feedback with us. Rest assured, we take all guest comments seriously to improve our services. For any future visits, please contact our team in advance for any specific requests or assistance needed with transportation. Thank you for bringing these issues to our attention, and we apologize for any inconvenience caused.

4/10 Poor

Gene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Liked: o The breakfast area was clean and well-kept. o The room was quiet. We didn't here any noise from the streets. Didn't like: o Most of the time the water in the shower was only warm. One morning it was barely warm. That same morning there was also reduced water pressure. I had to almost stand on top of the drain to rinse off. o The sink emptied very slowly. It was gross to watch my spit swirling around for 10 seconds before it made it down the drain. o The breakfast food available, particularly the eggs and waffles, were virtually tasteless. o The room seemed awfully small for a business room. I've gotten much larger non-business rooms in other similarly-rated hotels for a lower price.
Stayed 4 nights in May 2024
Response from Manager on 23 May 2024
Hello Gene, We appreciate your compliments on our clean breakfast area and quiet rooms. We regret that you experienced some challenges with the water temperature and pressure in the shower, as well as the sink drainage. Your feedback about the taste of the breakfast items and room size is duly noted for our continuous improvement. Feel free to reach out to our management team for any further assistance or clarification.

10/10 Excellent

Sean

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sean like this place
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Sean,We appreciate your positive feedback and are thrilled that Sean enjoyed their stay with us. Our team strives to create memorable experiences for all our guests. Thank you for sharing your experience, and we look forward to welcoming you back in the future.

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not in good conditions, very limited room cleaning service, and the stuff were not very friendly.
Stayed 7 nights in May 2024
Response from Manager on 18 May 2024
Hello Heather,We apologize for any inconvenience you may have experienced during your stay. Guest feedback is valuable to us, and we will address your concerns with our team to ensure improvements are made for future guests. If you have any further feedback, please feel free to reach out.

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
Hotel was a little grungy but the staff was very nice. Food at the restaurant was not goo at all but again the staff was very nice and helpful.
Stayed 1 night in Feb 2024
Response from Doris on 14 May 2024
Thank you for your review.

10/10 Excellent

Elizabeth, Hoboken

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent atay
Stayed 4 nights in Apr 2024
Response from Doris on 14 May 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

8/10 Good

Laura

Travelled with family
Liked: Staff & service
The hotel smelled like smoke in the hallways and other areas. It needs some updating and a deep clean. Toilets are too low for most adults. Staff was very helpful and friendly especially the front desk staff.
Stayed 1 night in May 2024
Response from Doris on 9 May 2024
Thank you for your review.

10/10 Excellent

Sabrina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my first choice. The staff is great. It’s always squeaky clean.
Stayed 1 night in Apr 2024
Response from DORIS on 29 Apr 2024
THANK YOU FOR YOUR REVIEW. WE ARE PLEASED THAT YOU ENJOYED YOUR STAY.

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Apr 2024
Response from DORIS on 29 Apr 2024
THANK YOU FOR YOUR REVIEW. WE ARE PLEASED THAT YOU ENJOYED YOUR STAY WITH US.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting, loud car noise, bar was closed.
Stayed 2 nights in Apr 2024
Response from DORIS on 22 Apr 2024
THANK YOU FOR YOUR REVIEW. WE APOLOGIZE FOR THE INCONVIENCE OF THE NOISE WHICH IS BEYOND OUR CONTROL. AS FAR AS THE BAR BEING CLOSED. WE ARE ALWAYS CLOSED ON SUNDAYS.

6/10 Okay

Stephanie

Stayed 1 night in Apr 2024
Response from Doris on 6 May 2024
Thank you for your review.

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2024
Response from Doris on 3 Apr 2024
Thank you for your review. We are pleased that you enjoyed your stay.

10/10 Excellent

Sabrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often, the staff are always great and the restaurant has great food. It’s always very clean, but could use an update. It’s a bit worn but overall a great place to stay!
Stayed 1 night in Apr 2024
Response from Doris on 3 Apr 2024
Thank you for your review. We are pleased that you enjoyed your stay.

10/10 Excellent

Edith

Stayed 1 night in Mar 2024
Response from DORIS on 22 Apr 2024
THANK YOU FOR YOUR REVIEW, WE ARE PLEASED THAT YOU ENJOYED YOUR STAY

6/10 Okay

Brittany

Property was average at best. It was ok for one night but the random people inside and outside the hotel made it a bit uncomfortable at night. Also the halls smelled of drugs and food it wasn’t great. Room was nice enough but some areas needed cleaning attention.
Stayed 1 night in Mar 2024
Response from DORIS on 1 Apr 2024
THANK YOU FOR YOUR REVIEW.

10/10 Excellent

Dawn

Stayed 1 night in Mar 2024
Response from DORIS on 22 Apr 2024
THANK YOU FOR YOUR REVIEW. WE ARE PLEASED THAT YOU ENJOYED YOUR STAY WITH US.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Outside looked run down and the surrounding neighborhood was seedy. But the Oarking was good and once inside it was really nice. Clean. Big room. Friendly service. Nice bar resteraunt. Would definitely stay here again if I’m going to a concert at Musikfest Cafe which was a 5 minute drive.
Stayed 1 night in Mar 2024
Response from Doris on 29 Mar 2024
Thank you for your review. We are pleased that you enjoyed your stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doris on 25 Mar 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Ali

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Doris on 18 Mar 2024
Thank you for your review. We are pleased that you enjoy your stay with us.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doris on 10 Mar 2024
Thank you for review. We are pleased that you enjoyed your stay.

10/10 Excellent

MaryAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a nice day, even though it was short. Everything was very clean and neat. The room was very spacious. I was so happy to see a restaurant downstairs with a bar. We did not go down to the restaurant, but we ordered room service. They also had a room where you can buy snacks and drinks.
Stayed 1 night in Mar 2024
Response from Doris on 10 Mar 2024
Thank you for review. We are pleased that you enjoyed your stay.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 2 nights in Mar 2024
Response from DORIS on 4 Mar 2024
THANK YOU FOR YOUR REVIEW. WE ARE PLEASED THAT YOU ENJOYED YOUR STAY WITH US.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, clean room. The bed pillows were weirdly tiny, and the comforter seemed too small for the bed, but the bed was otherwise comfortable. A little loud, I could hear everything happening in the hallway from the bed.
Stayed 2 nights in Feb 2024
Response from DORIS on 26 Feb 2024
Thank you for your review.

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Doris on 19 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay.

4/10 Poor

William

Travelled with partner
Liked: Cleanliness, staff & service
It was close to Wind Creek Casino.
Stayed 1 night in Feb 2024
Response from Doris on 14 Feb 2024
Thank you for your review.

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here! It became one of my Favorite!
Stayed 6 nights in Feb 2024

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Nenad

Business traveller
Liked: Amenities, property conditions & facilities
Friendly personal. Pleasant atmosphere.
Stayed 8 nights in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

8/10 Good

Deborah

Liked: Cleanliness, staff & service
The kids running through the halls and slamming doors. Zero parental control. Room could use some fresh paint and cosmetic repairs. IS Very Clean.
Stayed 1 night in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review.

10/10 Excellent

Sabrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often. Friendly welcoming staff. Clean.
Stayed 1 night in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Victor, Freeport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

8/10 Good

Walter

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very friendly and helpful. Heater rattled loudly enough to become an annoyance.
Stayed 1 night in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Marc

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

8/10 Good

Eric

Stayed 2 nights in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Let me start with the two things I have no complaints with: The staff and the location (very walkable, enough nearby for food, gas stations, CVS, etc.). When I go away, I look for a place where it’s easy to walk to places, so I don’t have to drive and to have a place to put my head down for the night after a full day of exploring to get ready for my next day of exploring. The latter was abysmal. The hall of the floor I was on smelled strongly of weed. I am overly sensitive to the smell and had to run to my room so I didn’t vomit in the hallway (and yes, the smell permeated into my room). You heard people having screaming fits even if their room was all the way down the hall. The person in the room across from me kept yelling and slamming his door. The pillows were cubed and uncomfortable; the bed was awful and felt like it was nothing but a used mattress that wasn’t taken care of. I woke up every hour for the four nights I was there. The couch was no better. The toilet tank cover was not measured correctly and was too small. The flusher had to be held down the entire time just so it all went down. The toilet cover looked as if it was broken, which made no sense. The shower had to be turned on about a half hour before being used because there was no warm or hot water. And if you did get either? It lasted for maybe two minutes. And no housekeeping. How disgusting. Do the higher-ups not pay attention to what their hotels are like and how being poorly reviewed looks on them?
Stayed 4 nights in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

6/10 Okay

Rob

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
2024 Week 1
I have stayed about 5 times as its close to where I need to work. Its comfortable, pleasant guest services person, great personalities in restaurant but the consistent down fall is POOR house keeping. My room was not cleaned overnight and when I checked in there was an empty soda bottle on the floor. The sink had a clogged drain so would puddle and fill up each time I used it. I stayed 2 nights this time and the room was not cleaned or towels changed after the first night. Room 329
Stayed 2 nights in Jan 2024
Response from Doris on 14 Feb 2024
Thank you for your review.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great breakfast. Very friendly staff
Stayed 3 nights in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.Doris

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Carisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds but they seemed much smaller than a queen size. Also, there were no outlets on the wall side of the bed I slept on which would’ve been nice to plug my phone into. The outlet on the other side of the bed where the night stand was didn’t work. Something was blocking it from being able to plug in to. No matter what temperature we set on the unit it was hot.
Stayed 1 night in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

veronica

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

8/10 Good

Joaquin, Buford

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Tammy

Stayed 4 nights in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Shernaleria, Willingboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Doris on 14 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us.