Ratings based on 484 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good location, immaculately clean.

Posted 06-May-2017
Pros: Location, style, cleanliness
Immaculate rooms, very efficient design and layout.
4 out of 5
Recommended
for Everyone
by A verified traveller

Elegant hotel in Berlin

Posted 11-Apr-2017
Second time I have stayed there and it has got more popular and less personal. Offers a good but very expensive breakfast. No shampoo or fridge in the rooms. The common rooms are very poorly lit and some if the younger staff members are patronising to elderly clients. It is becoming an empire!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2017
Good hotel useful for underground/ trams. Nearby breakfast stops and restaurants varied and good quality. Staff helpful and kept our luggage temporarily so we had a day on foot before flights in afternoon.
4 out of 5
Recommended
for Couples
by A verified traveller from northamptonshire

Very good location in central Berlin

Posted 21-Mar-2017
Pros: The staff at the hotel are all brilliant- they are helpful and friendly. The room was very clean and perfect for our needs. The breakfast was good.
Cons: It would have been good to have a kettle and tea and coffee in the room, otherwise nothing!
Location: Very central with lots of eating places nearby.
despite the cold, rainy weather we had a great time in Berlin. The Berliners speak very good English and are all so friendly! There is a lot to see and do and our 3 days were not long enough!
5 out of 5
by Nissim

Hotel AMANO - Value for money

Posted 16-Mar-2017 on Hotels
the location is great...right next to a good restaurant and to a shopping places. we had access to the U bann which took us to all the tourist site we wanted to see. the only thing that need to improve is the WiFi in the room.
1 out of 5
by A verified traveller

Beware charges on your credit card!

Posted 12-Mar-2017 on Hotels
Hotel tried to charge me for drinks in the bar we had never had. Showed me a receipt with a signature nothing like mine. Agreed we wouldn't be charged then got home to find bar bill on my credit card. Emailed to complain and got reply saying it was my partners signature and they had him on "surveillance video " in the bar! Replied I'd like to see that then as it's impossible as we were never there. No response back from them. Reported to my credit card company as fraudulent use and got refund. Shockingly awful service. Would never stay again.
1 out of 5
by RAUL

Well located hotel

Posted 07-Mar-2017 on Hotels
The hotel is well located but not comfortable at all. The service is bad, young staff who they think they're too cool. Not able to help, not nice and overall just doing their job but not really. I won't stay there ever again
5 out of 5
by Derek

Definitely would stay again!

Posted 06-Feb-2017 on Hotels
This hotel was the perfect choice for us. I would definitely say 3 star price with 5 star feeling overall. The only drawback for us was breakfast seemed a bit pricey for what you get.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 18-Dec-2016 on Orbitz
In the room it was cold the ac do not work. Verry nice staff and great location
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Cool hotel

Posted 28-Nov-2016
Nice hotel in a cool neighborhood. Spacious lobby, Beautifuly decorated. Many restaurants in the area. Wish only we could get a room with one big bed instead of two separate beds.