Great location but unauthorized transaction
Posted 28-Sep-2016 on Hotels
I stayed in Hotel Amano Auguststraße 43, 10119 Berlin, Germany. I checked in August 27 (Saturday) and checked out September 3 (Saturday) I stayed for 8 nights. Hotel Amano has a great location. I would actually stay there again. The problems I enoucntered are the first room I was given did not have good or powerful air conditioning. I was given another room the following night. The second room had great air conditioning but the wifi was spotty.
When I checked out, I saw that my bill included a tour worth 100 euros. I never asked for it and never took any tour since I was in Berlin for work and had my own itinerary. The person who attended to me admitted the mistake, then changed the billing and I signed the amount for eight nights. I just got my credit card bill and I found the transaction of 100 euros. Amano, please fix this inconvenience immediately.
Other than that, the lobby is gorgeous, the roof top bar was a perfect place to unwind, the staff was great and I appreciate the little things like the vending machine, the updated magazines in the lobby, the fortune cookies, the big desk, the clean bathroom and the staff member who gave me a box of tissues when she noticed I was sick.