Ratings based on 2,815 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Great location and needs improvement

Posted 30-May-2017
Pros: Great location and views from the room of the square etc.
Cons: Better choice of food choice especially gluten-free. Better shower heads. More efficiency in getting rooms ready on time!
Check-in delayed as room was not ready. Reception staff not very friendly and toiletries not the best or enough for 2 people. Room service food choice is limited and very little choice that is gluten-free. Shower head in the bathroom was not ideal. For the price paid for the room it is below the standard expected and not value for money.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful location

Posted 28-May-2017
Wonderful room, service and location loved the room and the beds were so comfortable! Nice coffee maker and concierge
4 out of 5
Recommended
for Everyone
by A verified traveller from Suffolk, UK

Fantastic location in Historic Centre

Posted 08-May-2017
Smart modern business hotel within walking distance of all major sights. Very clean. Bar and breakfast very very expensive. We ate out. Bed not very comfortable but we would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Great location, good amenities, and nice staff.

Posted 01-May-2017
I would definitely stay there again. Excellent location, nice gym, good rooms, great breakfast buffet, and professional staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool, UK

Perfect location and exceptional hote

Posted 23-Apr-2017
Pros: Good location.
Cons: Should offer reward points no matter how you book.
Location: Chocolate shop and U station right outside.
This was a wonderful stay, great staff, friendly check in and check out, comfortable room and an amazing location, going next door to fassbender is a must. The only thing to improve would be expedia recognising a hilton rewards member as we did not receive our free bottle of water. Overall, very good stay, would highly recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overrated and overpriced

Posted 18-Apr-2017
The hotel is highly overrated and overpriced for what you get and also has a ridiculously expensive breakfast. The hotel staff seemed to be grumpy lacking a smile. We were offered that our cases will be brought upstairs in 2 minutes for what we had to wait nearly an hour. When I phoned the reception they only said they will check with no even a sorry when the cases arrived another half an hour later there was no sorry as well. If we only knew this is going to take so long we would take them up ourselves which were happy to do anyway. Room was cold with thermostat not working at all. There was a little bathroom radiator which we kept on but the cleaning staff switched it off every morning so every time we were coming back to cold room. The bathroom wasn't too clean. When opened the batch tap all the hair (not ours) swam out from underneath the bath plug. The only plus was central location.
4 out of 5
Recommended
for Couples
by A verified traveller

City Hotel

Posted 15-Apr-2017
Pros: Good city centre location.
Cons: Check in time
Location: Check Point Charlie near by but very touristy. Chocolate shop next to the hotel was worth a visit.
This hotel would have got a 5 star rating however we had to wait one hour after our agreed check in time before a room was ready. Strange that if I paid 40 Euros extra I would have had a room immediately.
5 out of 5
Recommended
for Everyone
by A verified traveller from GB

stadtmitte underground entrance so handy

Posted 14-Apr-2017
Pros: Location, size, swimming pool, breakfasts
Location: Hope on hop off bus tours are just across the square, great restaurants - recommend Lutten & Gutner
Warm welcome late at night and knowledgeable Concierge
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful location

Posted 06-Mar-2017
Friendly, welcoming and professional staff - made to feel I was a valued customer. Facilities that I used were excellent and the location was perfect for my visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

City break in Berlin.

Posted 03-Mar-2017
Excellent location. Directly in front of a U Bahn stop. Clean and well presented. Shame about the unbelievable cost of breakfast! Otherwise a lovely break.