Ratings based on 1,007 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice Berlin hotel.

Posted 23-Mar-2017
Lovely hotel but the breakfast was way too expensive. And the restaurants had limited menus.
4out of 5
Recommended
for Everyone
by A verified traveller from Angola

Very well located, walking distance from tube

Posted 13-Mar-2017
Nice stay, good place to rest. Strategic location with access several pound of interest
Comment from Hotel Management
17-Mar-2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for your recent stay at Grand Hyatt Berlin. I am glad that the location completely met your needs and expectations. It is great that you had an overall pleasant experience and the entire team would be delighted to welcome you back in the near future. Should you have any questions or wishes, please do not hesitate to contact us at any time. Best regards, Benno Geruschkat, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

highly recommended

Posted 12-Mar-2017
Pros: Everything
Cons: Nothing, everything was great
Excellent location, pleasant and helpful staff, clean rooms, highly recommended
Comment from Hotel Management
13-Mar-2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for having chosen to stay with us and for your positive review. It is great to learn that you enjoyed your room as well as the location of the hotel and that the service received completely met your expectations. I truly appreciate your recommendation and the entire team looks forward to welcoming you back in the near future. Kind regards, Benno Geruschkat, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from hampshire

Excellent location, friendly staff

Posted 02-Mar-2017
Location: Plenty to see within walking distance. Public transport good.
Reception desk was very efficient and accommodating with a monitor change. Great location.
Comment from Hotel Management
06-Mar-2017 by Hotel Management, Hotel Management
Dear Guest, I would like to thank you for your recent stay and your kind review. It is great to read that you enjoyed the location of the hotel and a wonderful compliment for the entire team that the service received met your needs. We look forward to welcoming you back soon and remain at your disposal for any questions or wishes. Kind regards, Benno Geruschkat, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Convenient for central Berlin and excellent staff

Posted 23-Feb-2017
Great location. Staff not only welcoming but helped us to sort out trips etc brilliant!
Comment from Hotel Management
27-Feb-2017 by Hotel Management, Hotel Management
Dear Guest, I would like to thank you for your recent stay with us and your positive review. It is great to read that the location of the hotel completely met your needs and expectations. Furthermore, it is a wonderful compliment for our team to learn that the service received was to your entire satisfaction and we look forward to welcoming you back soon. Kind regards, Benno Geruschkat, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel for city break

Posted 10-Feb-2017
All the staff were very friendly and helpful Swimming pool and spa area were great although slightly on the small side
Comment from Hotel Management
15-Feb-2017 by Hotel Management, Hotel Management
Dear Guest, I would like to take this chance to thank you for your visit and the positive review. It sounds like you had a great time in Berlin and I am happy that the overall service as well as the facilities of the Club Olympus Spa & Fitness were to your satisfaction. The entire team would be delighted to welcome you back soon and should you have any questions in the meantime, please do not hesitate to contact us. Kind regards, Benno Geruschkat, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from mumbai india

One of my best 5 star hotel stays

Posted 06-Feb-2017
Fantastic staff, room facilities , amazing service, lovely upgrade, very gentle, humble and polite staff at the property. Most amazing 5 star experience I have had in my 25 years of travels. Not mincing words on the above statement or exaggerating. It's simply a top grade experience and location is fabulous for eating, shopping etc
Comment from Hotel Management
09-Feb-2017 by Hotel Management, Hotel Management
Dear Rajiv, Greetings from Berlin and thank you so much for your very kind review. It is a wonderful compliment for our entire team to learn that you felt so comfortable throughout your stay and I will be delighted to share your positive comments with all team members. It is great that the overall service and the location of the hotel completely met your wishes and we look forward to your return in the future. If we can be of any assistance in the meantime, please do not hesitate to contact us at any time. Warm regards, Benno Geruschkat, General Manager
5out of 5
by Mahshid

Posted 29-Dec-2016 on Hotels
It was great
Comment from Hotel Management
06-Feb-2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your recent stay and your kind review. We are glad to learn that you had an overall pleasant experience and would be delighted to welcome you back in the near future. Please just let us know if there is anything that we can do for you in the meantime. Kind regards Benno Geruschkat General Manager
5out of 5
Recommended
for Business Travellers
by A verified traveller from UK

Very nice hotel in a great location

Posted 23-Dec-2016
Pros: Clean, modern, and excellent staff
Location: Near to Potsdammer Platz tube, S-ban station, and bus routes from Tegel airport. From here it is easy to walk to many of the highlights of Berlin.
Just had a short stay in Berlin, only saddened by the terrorist attack. The hotel was excellent, with very helpful and friendly staff. We didn't eat in the hotel, but had a drink at the bar one evening - excellent service and ambience.
Comment from Hotel Management
28-Dec-2016 by Hotel Management, Hotel Management
Dear Strop!, Thank you for having chosen to stay with us and for having taken the time to share this positive review. It is great to read that the design and the location of the hotel as well as the Vox bar with its ambiance could meet your needs. I am pleased to learn that the service provided was to your entire satisfaction and please rest assured that I will share your kind words with the entire team. It sounds like you visited some historic and interesting sites around which I hope you enjoyed. We look forward to welcoming you back soon and should you have any questions or require any further assistance, the entire team will be more than happy to help. Kind regards, Julia Scharfen, Rooms Manager
5out of 5
by A verified traveller

Great stay at Grand Hyatt Berlin

Posted 21-Dec-2016 on Hotels
Excellent friendly service at front desk. They helped with luggage repair with no charge and fast.
Comment from Hotel Management
12-Jan-2017 by General Manager, Hotel Management
Dear Guest, Let me thank you for your recent stay with us and for your positive review. I am happy to read your kind comments regarding the service received and I will be delighted to share your compliments with the entire front office team. We look forward to welcoming you back soon and remain at your disposal for any questions or wishes. Kind regards, Benno Geruschkat, General Manager