Ratings based on 840 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from PM aus Bad Neuenahr

Mitten im Zentrum

Posted 26-Aug-2016
Sehr gute Verkehrsanbindung, ruhige Lage, viele gute Restaurants in d Umgebung.
5out of 5
by A verified traveller

ELEGANT hotel near the main Berlin attractions.

Posted 24-Aug-2016
This is a very upscale hotel with service minded staff, comfortable modern rooms, and within walking distance to many of the main attractions such as the Brandenburg gate, Checkpoint Charlie, etc. The food was excellent also.
Comment from Hotel Management
26-Aug-2016 by Hotel Management, Hotel Management
Dear Guest, Many thanks for having taken the time to share the experiences of your recent stay with us. It is great that your room, the location of the hotel and especially the service received were to your entire satisfaction and I will be happy to pass on your compliments to all team members. Looking forward to your return in the future. Warm regards, Benno Geruschkat, General Manager
5out of 5
by A verified traveller from t

Beautiful and friendly

Posted 23-Aug-2016
Me and my husband stayed here for the weekend and it was amazing. The staff were so friendly and advised us on where to go in Berlin. I would recommend this hotel and I would stay here again! Overall, I loved it!
Comment from Hotel Management
26-Aug-2016 by Hotel Management, Hotel Management
Dear joy, Thank you so much for your visit and the kind words regarding the friendliness of our team members. I hope you and your husband had a very enjoyable and memorable time in this beautiful city and we would be happy to welcome you back soon. We remain at your disposal for any assistance. Kind regards, Benno Geruschkat, General Manager
5out of 5
by A verified traveller

Posted 16-Aug-2016
Good location, excellent breakfast, SPA, swimming pool area is open till 11 pm.
5out of 5
by A verified traveller from Graz

Top Hotel mit zentraler Lage

Posted 15-Aug-2016
Modernes 5 Sterne Hotel! Es leistet sich keine Schwächen, gehört sicher zu den Top 5 Häusern in Berlin
4out of 5
by A verified traveller

Tolles Hotel in erstklassiger Lage

Posted 05-Aug-2016
Pros: Der Service war außerordentlich gut. Das gesamte Personal war überaus zuvorkommend und hilfsbereit.
Cons: Der Wellness- bzw. Poolbereich wirkt tagsüber kühl und wenig einladend. Hier könnte etwas mehr Atmosphäre geschaffen werden.
Location: Direkt am Potsdamer Platz, Shopping, Musical, Diskotheken, Casino und Restaurnts sind nur einen Katzensprung entfernt.
Wir hatten eine Übernachtung mit In-Room-Breaktfast gebucht. Zimmer und Frühstück waren ausgezeichnet, ebenso der Service. Durch die top Lage am Potsdamer Platz sind sämtliche Unterhaltungsmöglichkeiten in direkter Nähe. Am Abreisetag konnten wir den Wellnessbereich noch unbegrenzt nutzen und taten dies auch, inklusive einer Massage - die mit Abstand die beste Massage meines Lebens war. Außerdem werden im Spa St. Barth Produkte angeboten, diese sind nicht überall in Deutschland zu erwerben. Toll! Insgesamt war es ein toller Aufenthalt und wir würden jederzeit wieder einchecken.
Comment from Hotel Management
by Hotel Management, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihren kürzlichen Aufenthalt im Grand Hyatt Berlin und dafür, dass Sie sich die Zeit für diese positive Bewertung genommen haben. Es freut mich sehr zu erfahren, dass Ihr Zimmer, die Frühstücksauswahl, der Service unserer Mitarbeiter wie auch die Lage des Hotels zu Ihrer vollsten Zufriedenheit waren. Es ist auch schön, dass Sie den Club Olympus Spa & Fitness besucht haben und insbesondere vor Ihrer Abreise einen erholsamen und entspannen Ausklang finden konnten. Ich habe selbstverständlich auch Ihre Anmerkung bezüglich der Atmosphäre im Spa-Bereich gelesen und ich bedauere es, dass diese Ihren Vorstellungen teils nicht entsprechen konnte. Alles in einem klingt es, als hätten Sie eine schöne Zeit in Berlin verbracht und wir würden uns sehr freuen, Sie bald erneut bei uns zu begrüßen. Sollten Sie in der Zwischenzeit Fragen oder Wünsche haben, steht Ihnen das gesamte Team sehr gerne zur Seite. Mit freundlichen Grüßen, Benno Geruschkat, General Manager
5out of 5
by A verified traveller from Berlin

Reputable hotel really lives up to it name

Posted 30-Jul-2016
I had 3 nights stay in Berlin this week, it as a birthday treat and the hotel was perfect for me. Located in the heart of shopping and theatre city, Potsdamer Platz. The staff were very helpful and total professionals! Room was clean, spacious and 5* standard furniture and toiletry provided. Definitely will be back to Berlin and will definitely stay at the Grand Hyatt.
Comment from Hotel Management
04-Aug-2016 by Hotel Management, Hotel Management
Dear Guest, Let me thank you for having chosen to stay with us for your birthday and please receive my belated congratulations. I am happy to read that your room, its facilities and the location of the hotel completely met your needs. It is a great compliment for the entire team to learn that the overall service could live up to your expectations and that you felt comfortable. We look forward to welcoming you back soon and needless to say, should there be anything that we can do for you in the meantime, we will be delighted to assist. Warm regards, Benno Geruschkat, General Manager
5out of 5
by A verified traveller

Great location. Quiet but in the City Center.

Posted 24-Jul-2016
Very efficient. Minimalist atmosphere but definite 5 star. Quiet location but in the middle of the City.
Comment from Hotel Management
26-Jul-2016 by Hotel Management, Hotel Management
Dear Guest, Thank you so much for your recent stay and the positive evaluation. I am happy to learn that especially the location of the hotel met your needs and I hope you had an overall enjoyable time in Berlin. We look forward to your return in the future. Best regards, Benno Geruschkat, General Manager
5out of 5
by A verified traveller

Loved my stay in Hyatt Grand Berlin

Posted 24-Jul-2016
Pros: everything
It is a fabulous hotel on Potsdamer Platz and one can easily walk down to major attractions. Rooms are very good and designed in a very user friendly way. Breakfast was very good.
5out of 5
by A verified traveller from London

Central location

Posted 21-Jul-2016
Pros: Privacy and quiet. Although small, good pool and great view.
Good location for visiting museums, as transport links very convenient. Surrounding area somewhat characterless. If you are looking for buzzziness stay elsewhere. Variety of eating places nearby.