Ratings based on 947 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Families
by A verified traveller

Gutes Hotel

Posted 12-Jan-2017
Pros: Wellnessbereich
Cons: Klimaanlage leiser (sie ist NICHT laut... aber eben für mich ein Tick zu viel)
Location: Potsdamer Platz - Optimale Anbindung an ÖPNV
+Freundliches Personal +Saubere Zimmer +Sehr schöner Wellness-Bereich +Kinder können von 10 bis 18 mit in den Poolbereich +Toller Service für Reisende mit Kleinkindern (Kinderbett, Badeschlappen für Kinder, Spiele etc.) +Sehr gutes Frühstück -ich find die Klimaanlage für Hotels diesen Formats etwas zu laut
5out of 5
Recommended
for Everyone
by A verified traveller from milano

Ottimo hotel

Posted 11-Jan-2017
Hotel in zona tranquilla vicino a fermate metropolitane e autobus. Camere pulite e molto confortevoli. Spa all'ottavo piano con vista panoramica
Comment from Hotel Management
12-Jan-2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for your recent stay with us and your kind review. I am glad to read that you enjoyed your room as well as the location of the hotel and it is great that you had some time to visit the Club Olympus Spa & Fitness to savor the rooftop view over this beautiful city. We look forward to welcoming you back soon and remain at your disposal for any questions or wishes. Best regards, Benno Geruschkat, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Jan-2017
Sehr schönes Hotel. Die Mitarbeiter waren sehr freundlich. Das Hotel ist schön zentral gelegen, ideal für einen Städtetrip.
Comment from Hotel Management
13-Jan-2017 by Hotel Management, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich bei Ihrem kürzlichen Besuch in der deutschen Hauptstadt für das Grand Hyatt Berlin entschieden haben. Ich freue mich sehr zu lesen, dass die Lage des Hotels zu Ihrer vollsten Zufriedenheit war und der Service unserer Mitarbeiter Ihren Vorstellungen gerecht werden konnte. Das gesamte Team würde sich sehr freuen, Sie bald wieder bei uns zu begrüßen und wir stehen Ihnen bei Fragen oder Wünschen jederzeit gerne zur Verfügung. Beste Grüße, Benno Geruschkat, Generaldirektor
5out of 5
Recommended
for Everyone
by A verified traveller from Göttingen

Tolles Hotel mit super Lage

Posted 08-Jan-2017
Pros: Eigentlich alles.
Cons: Wirklich nichts! Es war Alles top!
Location: Das Hotel befindet sich gegenüber der Potsdamer Platz Arkarden. Die Mall of Berlin ist in direkt in der Nähe.
Wir haben den Aufenthalt wirklich genossen. Das Zimmer war super, geschmackvolle Einrichtung und gute Größe. Kleine Mängel wurden umgehend behoben. Sehr schöner Spabereich. Leider wurde der Pool gerade gereinigt und am letzten Tag könnten wir ihn nicht nutzen, da das Wasser im Pool eiskalt war. Das Frühstück war hervorragend. Jeder Mitarbeiter war unglaublich freundlich.
Comment from Hotel Management
14-Jan-2017 by Hotel Management, Hotel Management
Sehr geehrter Gast, herzlichen Dank für Ihren kürzlichen Besuch und die damit verbundene positive Bewertung. Es freut mich sehr zu erfahren, dass Ihr Zimmer, die Lage des Hotels, die Frühstücksauswahl sowie auch der Service unserer Mitarbeiter zu Ihrer vollsten Zufriedenheit waren. Es ist schön, dass Sie auch den Club Olympus Spa & Fitness besucht haben und die Ausstattung Ihren Vorstellungen und Wünschen vollkommen entsprechen konnte. Ich möchte mich dennoch gerne für die durch die Poolreinigung entstandenen Unannehmlichkeiten entschuldigen und hoffe, dass Sie eine insgesamt sehr schöne Zeit in der deutschen Hauptstadt verbracht haben. Wir würden uns sehr freuen, Sie bald erneut bei uns begrüßen zu dürfen. Sollten Sie in der Zwischenzeit Fragen oder Wünsche haben, stehen wir Ihnen gerne zur Seite. Mit freundlichen Grüßen, Benno Geruschkat, Generaldirektor
5out of 5
Recommended
for Everyone
by A verified traveller

Hervorragendes Stadthotel

Posted 31-Dec-2016
Pros: Alles war in ausgewogener Weise angenehm und unaufdringlich gut.
Cons: Die Sitzgelegenheiten, ob im Zimmer, in der Halle oder in den Restaurants sind zu sehr nach Design und zu wenig nach Bequemlichkeit ausgewählt worden.
Location: Der Potsdamer Platz ist ein ausgezeichneter Ausgangspunkt für alle Stadtausflüge. Auch die unmittelbare Umgebung bietet einiges.
Wir waren über die Weihnachtsfeiertage sechs Tage im Hyatt. Es gab nichts zu kritisieren! Auch die Wellness Abteilung mit Schwimmbad, Sauna und Fitnessraum sind inklusive Anwendungen ausgezeichnet. Unser Zimmer hatte eine wohltuende Größe.
5out of 5
Recommended
for Everyone
by A verified traveller from Vinica

Posted 31-Dec-2016
Ein gemütliches wunderschönes unvergessliches Wochenende im Grand Hyatt Berlin.
5out of 5
Recommended
for Everyone
by A verified traveller from london

ロケーション良

Posted 25-Dec-2016
8階建?で思ったより低いが、プールやルームサービスはなかなか良かった。 もちろん日本のようなサービスを期待してはいけないが、スタッフはフレンドリーで対応が良く、心地よい滞在だった。
Comment from Hotel Management
28-Dec-2016 by Hotel Management, Hotel Management
Dear J, Thank you for having chosen to stay with us and for having taken the time for this review. It pleases me to read that the overall service of our staff and especially the room service received were to your satisfaction. I am glad to learn that you had some time to visit the Club Olympus Spa & Fitness and that it could live up to your expectations. I hope you could relax well and had the chance to savor the roof top view over this beautiful city. We look forward to welcoming you back soon and remain at your disposal for any questions or wishes. Kind regards, Julia Scharfen, Rooms Manager
5out of 5
Recommended
for Business Travellers
by A verified traveller from UK

Very nice hotel in a great location

Posted 23-Dec-2016
Pros: Clean, modern, and excellent staff
Location: Near to Potsdammer Platz tube, S-ban station, and bus routes from Tegel airport. From here it is easy to walk to many of the highlights of Berlin.
Just had a short stay in Berlin, only saddened by the terrorist attack. The hotel was excellent, with very helpful and friendly staff. We didn't eat in the hotel, but had a drink at the bar one evening - excellent service and ambience.
Comment from Hotel Management
28-Dec-2016 by Hotel Management, Hotel Management
Dear Strop!, Thank you for having chosen to stay with us and for having taken the time to share this positive review. It is great to read that the design and the location of the hotel as well as the Vox bar with its ambiance could meet your needs. I am pleased to learn that the service provided was to your entire satisfaction and please rest assured that I will share your kind words with the entire team. It sounds like you visited some historic and interesting sites around which I hope you enjoyed. We look forward to welcoming you back soon and should you have any questions or require any further assistance, the entire team will be more than happy to help. Kind regards, Julia Scharfen, Rooms Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Great front desk staff but chaotic at breakfast

Posted 13-Dec-2016
Front of house sorted the strabge smell ib our roob, and gave us free wine as an aplogy. But had to suffer tables full of dirty crockery all around us at breakfast
Comment from Hotel Management
17-Dec-2016 by Hotel Management, Hotel Management
Dear Guest, I would not want to miss the chance to thank you for having chosen to stay with us recently and for having taken the time to share your impressions. I hope you had an overall pleasant and memorable time in Berlin. However, I noted your comments regarding your room and the breakfast experience and I ask you to accept my sincere apologies for the inconveniences caused. While I was glad to read that our Front Office team was able to handle this unfortunate situation to your satisfaction, I regret that you could not start your day right due to the inadequate service at breakfast. Please rest assured that we will discuss your comments internally, as this does not reflect the high standards, that we always strive to provide. We would be delighted to welcome you back in the future to restore your faith in our service quality and should you have any further preferences, that would make a future stay more enjoyable, please do not hesitate to contact us at any time. Best regards, Benno Geruschkat, General Manager
3out of 5
Recommended
for Everyone
by A verified traveller from uk, london

Good location, and an ok hotel but nothing more

Posted 13-Dec-2016
Pros: Location. Nice bathrooms. Reception staff were good. Staff in the exec lounge were good. The only reason I would recommend it is for the location.
Cons: The service in Tizian Bar was appalling bad the waiting staff in Vox not much better.
Location: As above lots within walking distance.
Pros being it's a central location and you can walk to a lot places easily within ten/fifteen minutes such as Topography of Terror, Checkpoint Charlie, Brandenburg Gate. U +S Bahn a few mins walk away. Negatives being terrible service in the Tizian Bar and even complaining didn't make a difference. Serving staff in Vox were not much better. Pillows were a bit like pancakes and they have nothing firmer as I asked. Furniture in the rooms looks a bit tired. I was in a suite on the sixth floor for 6 nights and it's noisy with traffic noise etc at night until I went and bought some earplugs, they made a difference! There are better hotels in Berlin for the same or even lower rates.
Comment from Hotel Management
17-Dec-2016 by Hotel Management, Hotel Management
Dear mike, Thank you very much for your recent stay and for your additional feedback on Expedia. It is great that you enjoyed the location of the hotel and the service at the Grand Club lounge and please rest assured that I will pass on your compliments to the respective departments. However, I regret that we were not able to meet your expectations and needs with regards to your room and the service at our restaurants and I ask you to accept my sincere apologies. As we place great value on the wellbeing of our guests, it would be my pleasure to talk about those experiences personally and the entire team would be glad if you gave us the chance to welcome you back in the future in order to restore your faith in the high standards, that you quite rightly expected to find at Grand Hyatt Berlin. We wish you a wonderful festive season and remain at your disposal for any assistance. Kind regards, Benno Geruschkat, General Manager