Beach/ocean view
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Reviews of Hotel Madeira Centro

4 out of 5
Hotel Madeira Centro
Calle Esperanto, 1, Benidorm, Alicante

Reviews

8.6

Excellent

Rating 10 - Excellent. 122 out of 247 reviews" "
Rating 8 - Good. 84 out of 247 reviews" "
Rating 6 - Okay. 27 out of 247 reviews" "
Rating 4 - Poor. 9 out of 247 reviews" "
Rating 2 - Terrible. 5 out of 247 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fahad

Business traveller, Travelled with group
Excellent hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel had a fab room all staff were brilliant very helpful pleasant nothing was too much trouble .would definitely recommend this hotel
Stayed 4 nights in Apr 2024
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira on 19 Apr 2024
Dear Joyce,We are very pleased to know that you have enjoyed your holidays with us. We hope to see you soon.Kind regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira on 17 Apr 2024
Apreciada Jennifer,Muchas gracias por su valoración, esperamos una nueva visita.Un saludo,

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Stayed 8 nights in Mar 2024

10/10 Excellent

Jerome

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All of the staff very professional
Stayed 4 nights in Mar 2024
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira on 26 Mar 2024
Dear Jerome,We are very pleased to know that you have enjoyed your holidays with us. We hope to see you soon.Kind regards

6/10 Okay

Benjamin

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel was in a great location, a short walk to the old town and a 10-15 minute walk to the more lively strip. On booking through Expedia there were multiple options for room types. I paid extra for 2 x rooms with two double beds (booking for two couples). On arrival it was clear that one room had 2 x single beds whereas the other had bigger beds. On raising this to reception I was told that all the rooms were the same and that there was nothing that could be done. The receptionist was quite blunt. So I had paid extra but not recieved one of the rooms to the expected booking. The hotel itself is nice enough, roof top bar was nice with a great view. The indoor pool is ok, but you have to give 30 minutes notice to use any of the Spa facilities (sauna etc) and pay extra for the privellage, we didn’t fancy hanging around waiting as wanted to use the facilities sporadically. All in all, good for location, but would advise to check the rooms as I feel you pay extra for the same room as if you booked the cheapest price! This did put a negative on the stay but Benidorm was great and will be back, albeit a different hotel.
Stayed 4 nights in Mar 2024

6/10 Okay

Benjamin

Liked: Cleanliness

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel to everyone who wants to make the most of their holidays in Benidorm! The location couldn't be more fantastic! It's super central, close to all the shops and restaurants and less than 5min walk to the beach. My room was big, comfortable, very well decorated, super clean and the view was amazing! The staff have a keen eye to detail and they went extra mile when suggesting a day trip to Arbil and Altea, which was really worthy! The shower was powerful and the breakfast varied.
Stayed 6 nights in Feb 2024
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira on 27 Feb 2024
Dear Mariana.We are glad you enjoyed our hotel and send us your comments that help us to continue to offer a better quality service every day. We hope to see you soon,Kind Regards

6/10 Okay

Dermayne

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel ,good rooms with balcony.very central.
Stayed 7 nights in Jan 2024

10/10 Excellent

peter eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel good position for old town, friendly staff.nice clean rooms
Stayed 7 nights in Jan 2024

8/10 Good

Antony

Stayed 7 nights in Jan 2024

8/10 Good

james

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent bars, prices reasonable, Rooftop bar only open for half of Holiday
Stayed 7 nights in Jan 2024

8/10 Good

David

Stayed 3 nights in Jan 2024
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira on 19 Jan 2024
Apreciado David, Muchas gracias por su valoración, esperamos poder recibirles nuevamente. Un saludo,

10/10 Excellent

Mark Andrew

Stayed 3 nights in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the heart of Benidorm
I stayed at the Hotel Madeira Centro for the first time in January 2024 for a post-Christmas weekend. Located very centrally just a couple of hundred metres from the beach, there are plenty of bars, restaurants and shops right outside the front door. With 20 floors, it's a big hotel which dominates the skyline in the area and the Rooftop bar is definitely worth a visit. My room was a good size, warm, clean and comfortable and although the bath and bathroom were a little cramped, the shower was excellent. Spotlessly clean throughout, checking was really quick and the friendly welcoming approach of the check in staff was matched by all the staff I encountered. Breakfast was good quality with a good choice to suit most diets. Remarkably, despite the size of the hotel, breakfast was a fairly relaxed and calm experience, unlike the 'feeding frenzy' often experienced in similar establishments. Parking, at €20 per day was fairly expensive and although the charge of €8 to use the sauna and steam room is not extortionate, I felt that a charge just to use the small gym was unnecessary. Overall, an excellent and enjoyable stay. Highly recommended.
Stayed 2 nights in Jan 2024
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira on 19 Jan 2024
Dear John,Your comments are a very important tool for us, they makes us continue working to provide good experiences to our guests. Wish to see you soon.Kind regards,

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Claire

Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

ruben

Stayed 7 nights in Sep 2023

8/10 Good

Orlando José

Stayed 7 nights in Sep 2023

10/10 Excellent

DANH THANH

Stayed 5 nights in Aug 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira on 4 Sept 2023
Apreciado Danh Thanh,Muchas gracias por su valoración, esperamos recibirles nuevamente pronto.Un saludo,

8/10 Good

Martin

Stayed 3 nights in Aug 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira on 4 Sept 2023
Apreciado Martin,Agradecemos su valoración y esperamos recibirles de nuevo pronto.Un saludo,

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great WIFI. Near the beach and great breakfast. Cleaning lady Berta was very accommodating and pleasant with us.
Stayed 7 nights in Jul 2023

2/10 Terrible

Natalie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room flooded in the middle of the night. Not even an apology from staff for the disturbance and inconvenience. Had to use facilities on ground floor as bathroom was unusable which made a lengthy process going up and down the floors especially at peak breakfast time. Also had to chase up toiletries which didn't make an appearance. Used to be a favourite hotel for us but will have to find an alternative after this disaster.
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Stayed 7 nights in Jul 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Limited breakfast options - not extensive
Stayed 7 nights in Jul 2023

10/10 Excellent

Jason, Arecibo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 6 Jul 2023
Apreciado Jason,Gracias por su valoración, esperamos recibirles nuevamente.Un saludo,

8/10 Good

Andrew

Stayed 3 nights in Jun 2023

10/10 Excellent

Benito Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel en segunda línea pero con vistas al mar. Moderno y muy bien situado
Stayed 3 nights in Jun 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 6 Jul 2023
Apreciado Benito Jose,Agradecemos su valoración y especialmente sus comentarios, nos encantaría poder recibirles nuevamente pronto.Un saludo,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 26 Apr 2023
Apreciado Tim,Agradecemos su valoración y esperamos recibirles nuevamente pronto.Un saludo,

10/10 Excellent

Concepcion Florencio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love the location the staff didn't see to know the answer to a few questions we ask one said one thing and a different one a different answer a little confusing, the pool is on the small size considering how big the hotel is but overall nice hotel specially the roof terrace super time there with a few cocktails. 😊
Stayed 4 nights in Apr 2023

10/10 Excellent

Seamus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Staff spoke excellent English and where always super helpful. The hotel has some great features from a sky lounge to pool. Really well located for access to the beach and to local amenities. My airport transfer was with Abas and they do not go to outside the hotel and is a little bit of a walk. I should have taken the hotels own transport as my friends did and they were very happy with it.
Stayed 3 nights in Mar 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 15 Mar 2023
Dear nicholas,Thank you for trusting in Madeira Centro for your holidays. We are glad you enjoyed our hotel and send us your comments that help us to continue to offer a better quality service every day. We hope to see you soon,Kind Regards

10/10 Excellent

Trudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Benidorm
Great hotel close to beach and old town. Excellent views and cocktails from the roof top bar. Comfortable beds and clean rooms. Benidorm is beautiful in February!
Stayed 3 nights in Feb 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 5 Mar 2023
Dear Trudi,Thank you for your review, it's very much appreciated. We are very pleased that you enjoyed our hotel and you have had a lovely stay. We looking forward to see you again.Kind regards,

6/10 Okay

Tracey

Stayed 1 night in Feb 2023

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to a superior room and it was so spacious, staff were friendly and courteous. Would stay at this hotel again, in a fantastic location
Stayed 3 nights in Jan 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 24 Jan 2023
Dear Marie,We are glad you enjoyed our hotel and send us your comments that help us to continue to offer a better quality service every day. We hope to see you soon,Kind Regards

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fantastic and the location was great. In walking distance to all shops, restaurants and the beach.
Stayed 2 nights in Jan 2023
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 11 Jan 2023
Dear Mark,Thank you for your review, it's very much appreciated. We are very pleased that you enjoyed our hotel and you have had a lovely stay.We looking forward to see you again.Kind regards

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Very disappointed when i couldn't have a cup of tea in my room but you can apparently if you have the supreme room according to reception, so when i go back to benidorm in summer i wont stay there again, otherwise lovely hotel, just let down by a cuppa.

2/10 Terrible

paul

Stayed 3 nights in Nov 2022

8/10 Good

Kieran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

8/10 Good

PAMELA BRONWYN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel, staff majority were friendly apart from a couple of people working in the restaurant but they were always run off their feet because the staffing levels were not enough for the number of guests. Food was only average and a bit repetetive. It is in a convenient spot for the beach, the old town and if you want a longer walk the bars of Levante.
Stayed 5 nights in Nov 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in good condition and very clean. The Air Conditioning did not cool the room as much as we would normally expect, possibly due to the high outside temperatures. The English breakfast options were not of the quality I would pay for in England. Check-in was slow, one person in reception was happily battling hard but we were annoyed at how long it took to process those ahead of us. The lifts had long queues most of the day. Hotel is well located and above issues would not stop us using it again.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ian Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Aug 2022
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 9 Aug 2022
Apreciado Ian Dennis, Muchas gracias por su valoración. Un cordial saludo,

10/10 Excellent

Diosy, Tampa

Stayed 2 nights in Jul 2022

4/10 Poor

Sally

Stayed 4 nights in Jun 2022
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 18 Jul 2022
Apreciada Sally, Muchas gracias por la valoración, esperamos recibirles de nuevo. Un cordial saludo,

10/10 Excellent

Jake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to beach and the old town. Very clean and well presented with superb breakfast choices. Would definitely recommend and will use again.
Stayed 3 nights in Jun 2022
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 10 Jun 2022
Dear Jake, Thank you for trusting in Madeira Centro for your holidays. We are glad you enjoyed our hotel and send us your comments that help us to continue to offer a better quality service every day. We hope to see you soon, Kind Regards

10/10 Excellent

CEVAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean place to stay 👍
Stayed 1 night in May 2022
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 14 Jun 2022
Dear CEVAT, We are glad you enjoyed our hotel and send us your comments that help us to continue to offer a better quality service every day. We hope to see you soon, Kind Regards

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay wonderful hotel
Stayed 3 nights in May 2022
Response from Sandra O- Dpto. Guest Experience - Hotel Madeira C on 10 May 2022
Dear James, We are very pleased that you enjoyed our hotel and you have had a lovely stay. We look forward to seeing you again. Kind regards,