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Reviews of Benidorm City Centre Hotel

2 out of 5
Benidorm City Centre Hotel
C/ La Garita, 8, Benidorm

Reviews

6.4
Rating 10 - Excellent. 6 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 5 out of 38 reviews" "
Rating 2 - Terrible. 6 out of 38 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Stellar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit the bill
We just needed a base camp and this was ideal. Good value, great location, really helpful staff. Minutes away from Tapas Alley. Only issue was the walls are made of paper so you could hear everything. Luckily out of season and a tamer clientele! If driving plan you're parking in advance as we just winged it at a 24 hour place and got spanked for 20 euros. Take earplugs.
Stayed 1 night in Sep 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Hotel is well placed for every thing you need. Its clean and the staff helpful. As value for money goes it cant be faulted.
Stayed 4 nights in Jun 2019

8/10 Good

Michael

Was closed at end of Feb!
Usually book this hotel and it’s akways clean and friendly staff. This time when I arrived I found the door locked and advised that it’s closed. I was directed to the sister hotel just along the road. The replacement was as nice, functional and clean. I left neutral feedback as the hotel I booked was closed. But happy with the replacement.
Stayed 1 night in Feb 2018

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week end in Benidorm
great hotel for me ,,, i live in Spain so do not exspect a lot from Spanish Hotels but this one was great for the money i paid and the staff where great
Stayed 3 nights in Nov 2017
Dear Colin, thank you for taking a few minutes in your comment Is very important for us for keep improving We hope see you again soon with us Best regards

2/10 Terrible

PAUL, GLASGOW

Disliked: Property conditions & facilities, room comfort
Not for single bookings
This hotel does not cater well enough for single bookings They are relegated to the back of the hotel facing a courtyard which is dark and dingy. There was also construction work going on which was going ahead every morning early I had to ask to be moved and was moved to the same room on the 4th floor Whilst the room was clean, it was dark and dingy Avoid if it's a single booking.
Stayed 4 nights in Oct 2017
Response from daniel escobar on 5 Dec 2017
Thank you for your comment Best regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear Adrew, thanks for taking a few minutes for your comment. We hope see you again son. Best regards Daniel Escobar Reception Desk

6/10 Okay

Ronnie, Randalstown, County Antrim, Northern Ireland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed here for one night in late September Great value, staff friendly and efficient, rooms clean, modern and lovely shower. NOISEY, so don't expect a good nights sleep
Stayed 1 night in Sep 2017
Response from Daniel E on 5 Oct 2017
Dear Ronnie, Thank you for take a few minutes for the comment. Your good Words about the staff, Price and romos, will hepl us to keep improve in the future. It has been pleasure for us have you in the hotel with us. We hope see you again son. Best regards Daniel Escobar Reception desk

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is what is it. Nice and clean
Great value for money and friendly staff
Stayed 1 night in Aug 2017
Hi miss Mike, thank you for take a few minutes for the comment Thank you for your good words about the hotel and we hope see you again soon Best regards

8/10 Good

SERGII

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good hotel with modern interior in the old district. Good bed and mattress, as minus.. a bit noisily with opened window and no any drink glass in the room
Stayed 2 nights in Jul 2017
Hi miss SERGII, thank you for take a few minutes for the comment, I haven´t glass in the room but i have glass in recepción to use any guest, Sorry for inconvenients and thank you for your good words about the hotel and we hope see you again soon Best regards

2/10 Terrible

Verified traveller

Disliked: Staff & service
Literally conning people.
Very disappointed, doesn't even come close to my experience here. We booked a double room for 2 people. I arrived at the hotel and he took payment. Then told me he wanted an extra €30 for my partner. Even though we booked a double room for two people. Strange how he said this after he'd taken the majority of the cash. Feeling a little abused by this behaviour, I just requested a refund and said I'd stay elsewhere. No refunds! However insisted I pay the extra €30 for no reason at all. The hotel looks nice and clean, I never actually received a room or key so I cannot comment on that. What I can say, is be sure what you are going to have to actually pay. As this was an utter disgrace.

2/10 Terrible

malcolm

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
food disgusting
never stay here again ruined my holiday

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap and cheerful at christmas
Two night over christmas. Really convenient for the old town. Friendly and helpful staff.

8/10 Good

Shaun, Middlesbrough UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely little hotel 4/5
the hotel staff were very friendly and helpful (especially if you speak or attempt to speak Spanish) The reception is very clean and modern. The rooms themselves are a god size for the price. We were told from the start that the bedrooms themselves have all been refurbished, however the bathrooms were still in the process of being done. Our bathroom wasn't one of the new ones. But it wasn't bad. We had breakfast included,which was continental. Lots of breads, ham, bacon eggs, cheeses fruit and yoghurt etc.. All in all, this hotel is in a great location, extremely well priced and once all the bathrooms have been modernised it'll be on to a winner.

6/10 Okay

Irfan, Manchester UK

Liked: Cleanliness
Benidorm City Hotel
Not bad for a couple of days. Bedrooms clean and tidy but bathrooms desperately need updating. Breakfasts standard not much variety but sufficient. All amenities and beach nearby so well located.

4/10 Poor

Inma, Murcia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pues las comidas escasas pero buenas. Las toallas rotas, la limpieza floja , la ventana no cerraba .Tiene una buena ubicación . Espero que con la reforma mejore.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
PÉSIMO ES POCO
Colchones de mulles malísimos,almohadas peores, paredes sucias, habitaciones interiores claustofobicas y las q tienen terraza sucias, ventanas q no cierran..... vamos q le sobran las dos estrellas...Es un TODO VALE.FATAl.
Stayed 4 nights in Sep 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Eva

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Maria antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
Desayuno y limpieza horrible. Baño sucio y toallas sucias.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sentralt i byen. Reint og ryddig på rommene. Koselig og hjelpsom personal.
Stayed 4 nights in Mar 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Godbeliggenhed til prisen
Pænt, rent hotel med døgnåben reception med salg af drikkevarer. Små værelser, men OK - men sengen kunne trænge til en update. God gratis WiFi
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Relacion calidad precio muy buena. Muy centrico. Para un finde muy bien.
Stayed 1 night in Nov 2017
Response from Daniel escobar on 7 Dec 2017
Querido Anonymous, queremos agradecerle el tiempo invertido en el comentario Sus palabras son importantes para nosotros, nos ayudan a seguir mejorando cada dia. Esperamos tenerle pronto de nuevo con nosotros Un cordial saludo

6/10 Okay

Nikos, NL

Liked: Staff & service
Disliked: Cleanliness
Maintance
...clearly, the owner spend lots of money to modernize the building, ashame its not maintained good nor spotless, found that cleaning not up to standards.(208) Not that i saw every room...but anyway. I may only guess, since my room with a brand new bathroom having the shower cabin falling apart and with mold everywhere in it. I found it OK for a stay up to 1 - 2 nights. Location is perfect for that amount, the front desk guys very very friendly...
Stayed 2 nights in Oct 2017
Response from Daniel escobar on 5 Dec 2017
Dear Nikos, Thank you for taking a few minutes in your comment Your words are very important for us and help us to keep improving in the future. Best regards

8/10 Good

DIANA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Bueno
Stayed 1 night in Oct 2017
Estimada Diana, le agradecemos el tiempo invertido en el comentario. Esperamos tenerla pronto de nuevo con nosotros. Un cordial Saludo

8/10 Good

DIANA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Bueno
Stayed 1 night in Oct 2017
Querida Diana le agradecemos el tiempo invertido en el comentario Deseamos verla de nuevo con nosotros pronto Un cordial saludo

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una mala experiencia.La puerta de la habitacion no se cierra por dentro.Al reclamar nos dijeron que eso era normal y si no que mandaban al cerrajero.Es lo mas normal estando de vacaciones.Total que entramos al hotel a las 18h y nos fuimos a las 19h.No nos devolvieron el dinero ni nos dio su nombre el encargado para hacer una reclamacion.Con servicios de ese tipo y esa educacion acabaran regalando las habitaciones.Que les vaya bonito.
Stayed 1 night in Aug 2017
Estimado Jesús, queremos agradecerle el tiempo invertido en su comentario. Lamentamos que su estancia con nosotros no haya sido satisfactoria, y solo comentarle que el problema que tuvieron con la cerradura, se solventó al instante, instalando una cerradura nueva con auto cierre desde dentro, en exclusiva para ustedes. Saludos cordiales Dpto. Recepcion

10/10 Excellent

Braulio, Alicante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejor imposible.....
Excelente hotel con una buena ubicacion en pleno centro cerca de la playa,pero lo mejor de todo sin lugar a duda la atencion al cliente,su personal que es lo que al fin y al cabo marca la diferencia en un hotel,mencion especial a los dos chicos que estuvieron cuando realize el check interesado
Stayed 1 night in Aug 2017
Response from Daniel Escobar, Dpto Recepción on 29 Aug 2017
Estimado Braulio, En primer lugar agradecerle el tiempo invertido en el comentario, pues es muy importante para nosotros. Sus buenas palabras nos ayudan a seguir mejorando y a ofrecer el mejor servicio al cliente. Nos complace que su estancia con nosotros fuese satisfactoria. Esperamos verle de nuevo con nosotros pronto. Un cordial saludo.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bra hotell för det priset
Allt var bra för det billiga priset förutom att rummet luktade tobaksrök.

6/10 Okay

siw andrea, trondheim

Disliked: Staff & service
helt enkelt og greit...!
Helt enkelt og greit hotel,- du får det du betaler for rett og slett.. Personalet kunne ha trengt ett service-kurs,- de var lite behjelpelige og generelt sure i fjeset ovenfor oss som par. ( mulig vi ba om for mye,- veksling og kaffe for tidlig, før frokost) ellers var beliggenheten perfekt i forhold til avstand fra stranda og sentrum!

6/10 Okay

Pitu, H

Liked: Cleanliness, staff & service
Disliked: Room comfort
Calidad precio bien. Y cerca de las dos playas.
Estuvimos varios amigos un fin de semana y la situacion no era mala (en el centro cerca de playa y ambiente). Calidad/Precio buena y el buffet del hotel bastante bueno y baratismo. No recomendable para familias a mi parecer.-

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
mala en todos los aspectos, baños antiguos y mal cuidados, tapa wc rota,, colchones en mal estado...

6/10 Okay

Juan, Alcázar San Juan

Liked: Cleanliness, staff & service
céntrico
El personal muy amable y resolutivo, sin duda su mejor baza. Tanto en recepción como las propias limpiadoras muy amables y atentos. El hotel está ubicado en el centro, entre la playa de levante y poniente. No tiene vistas al mar, pero la playa no está lejos. La habitación está recientemente reformada y se ve limpia, pero el baño es muy viejo y poco funcional, nos dijeron que los van a reformar este invierno.

2/10 Terrible

jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel antiguo y en mal estado comida fatal Y sin variedad y siempre lo mismo no recomiendo

6/10 Okay

Lo, Cheste

Liked: Staff & service
Estaba cerca de la playa y del centro
El hotel está bien situado para moverte por la playa y todos los restaurantes, la habitación era muy pequeña y el hotel se nota que es antiguo pero la cama era nueva y muy confortable