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"We love coming for the facilities!"

"We requested a room with few steps due to my husband's mobility challenges and were given a good sized accessible room near to reception which was very clean and comfortable. My husband especially appreciated having an armchair in there to rest in and not just a bed to sit on. Staff were very helpful and it was lovely to see them enjoying rewarding the visiting children doing the Easter egg hunt with their prizes, which I'm sure was a highlight of their stay! Breakfast had a large selection of choices and all was fresh and well stocked. Having the pool and sauna was a real bonus for our short break and we both had a very relaxing time. There was free parking near the accessible entrance enabling quick and smooth entry to the building. Thank you to all the team, we will be back!"

"I rated my stay very high at the Mermaid Inn because it was a special detour in the very charming city of Rye. The inn was perfectly located. The food was excellent, from delicious fish and chips on the pub to a 5 star dinner in the dining room. Keep in mind this is a very old building with crooked steps and low ceilings. It may not be suitable for everyone. Our room was adorable and very comfortable. "

"Parking has gone up to £6 a day now, Breakfast is great apart from their coffee machine which is terrible, it didn't use to be like that a few years back, they must have changed it. Beds are comfortable, pool and sauna is nice but their steam room hardly has any steam, it needs an upgrade. Staff are nice, hotel is quiet which I prefer. "

"We recently stayed at this hotel and had a mixed experience. The breakfast was excellent, with a great choice of foods, and the service from the staff throughout our stay was genuinely outstanding. Unfortunately, the bedrooms and en-suite facilities were very dated and in need of a thorough clean and modernisation. We were disappointed on arrival, although the staff did change our room without any trouble. The second room had a slightly larger bed, but the overall standard still fell well below the expectations set by the photos on the website. The bar and breakfast room have clearly been refurbished and look beautiful, but from the stairs upwards the hotel is in real need of some TLC. The stair carpet is threadbare, and there are visible cracks in the walls, ripped wallpaper, dirty paintwork, and thick dust in several areas. The staff and breakfast were definite highlights, but the accommodation and general upkeep let the experience down. "

"Staff were lovely and helpful room was very comfortable .lovely courtyard for drinks .we had a lovely birthday celebration "

"My son has a duck feather allergy. We asked at front reception if we can use some hypoallergenic hollow Fiber pillows to which their reply why house keeping is gone and we don’t know where they store them. My son ended up getting a full on body rash and couldn’t sleep all night. "

"A lovely place to stay and very attentive and interested staff. The room was very spacious and comfortable although we found it quite hot and stuffy, particularly at night. The breakfasts were lovely and service was quick. The spa wasn’t as relaxing as hoped as you had to go back down a corridor if you wanted to visit the steam room, water fountain or sauna but still lovely to do. "

"Lovely hotel. Very glad I took their offer to book table for dinner on first night, as we struggled to find somewhere on the 2nd night that had a table. Rye was lovely, suspect we will go back one day and would happily stay at same hotel again. We had great view out to Camber castle and walked there and to great bird hide nearby to it."