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Reviews of SO/ Sofitel Mauritius

5 out of 5
SO/ Sofitel Mauritius
Royal Road, Beau Champ, Bel Ombre

Reviews

9.0

Wonderful

Rating 10 - Excellent. 121 out of 199 reviews" "
Rating 8 - Good. 52 out of 199 reviews" "
Rating 6 - Okay. 16 out of 199 reviews" "
Rating 4 - Poor. 5 out of 199 reviews" "
Rating 2 - Terrible. 5 out of 199 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation my wife and I have had hands down. We have traveled the world since we were both young adults and we could not have been happier. Great resort and great people!
Stayed 12 nights in Nov 2023

6/10 Okay

Max

Liked: Staff & service, room comfort
Not 5* luxury
We felt it was more representative of a 4* stay than 5* hotel. We stayed in a suite, and the room was tired and needed updating. Nowhere to hang towels, plugs not working, no curtains for the patio area so was awaken at first light. And despite saying there were two restaurants, with half board you had to pay for the other. So you are restricted to the buffet, which is limited in size and the food was repetitive. The price of drinks was very high. A pint of beer was £8 and a single shot of liqueur was £10 for the cheapest. Meaning bar tabs run up if you want to have some drinks with your meals. There was a bit of upselling throughout the stay for their trips, massages, taxis, dinners etc. Gym was small and WiFi was weak throughout. However lovely beach and pool area. And staff were very friendly.
Stayed 5 nights in Nov 2023

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023
Response from SoMauritius on 2 Nov 2023
Dear Mr Claudio,Thank you for the excellent rating!The whole team hopes you will come back very soon to enjoy more memorable moments.Best Regards,So/ Team

10/10 Excellent

Ruth Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendliness and kindness of all the staff we met at the hotel and were made to feel that nothing was too much trouble. We would like to thank everyone and especially Raj and Divya for always being there to make our stay completely stress and hassle free, chef Vinay and his team for the delicious variety of wonderful dishes that catered for all tastes and a special thank you for the effort they made to tweak the recipes to cater for my allergies , all the waiting and bar staff especially Jamy who always made us feel welcome and we would also like to thank the spa team for the incredible treatments they provided to make our stay even more memorable . The whole holiday experience was unforgettable from our cleaner Noora to the gardeners and buggy drivers who were a delight to meet and always had a smile on their faces … thank you, Sam & Ruth .
Stayed 14 nights in Aug 2023
Response from Divya on 3 Sept 2023
Dear Mrs Sam & Ruth,Thank you immensely for the heart touching review. Thank you for your visit and for giving us the privilege to be at your service to share our passion for the hospitality industry.We shall share your amazing feedback and recognition to all our ambassadors who contributed preciously to the success of your holidays especially Raj, Divya, Chef Vinay, Jamy, Noora, spa team, the buggy drivers as well as the gardeners.Looking forward to the pleasure of welcoming you back soon for another memorable moment.Yours Truly,SO/ Team

6/10 Okay

Khatidja

Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful hotel and beach. Staff couldn’t be more accommodating and were so helpful with assisting with baby food. Hospitality was great . A few points, the buffet was nothing compared to other 4-5* resorts we have stayed at across the island, no ice cream at dessert for the children, was quite disappointing. On the last day, staff kept entering our room without ringing first at the very least which was really strange and inappropriate.
Stayed 2 nights in Jul 2023
Response from SoMauritius on 3 Sept 2023
Dear Mrs Khatidja,Thank you for taking the time to tell us about your experience at the So/ Mauritius, We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,So/ Team

4/10 Poor

Reem

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good hotel, big villa and beautiful view, but very bad service
Stayed 3 nights in Apr 2023
Response from SoMauritius on 7 May 2023
Dear Reem,Thank you for taking the time to tell us about your holidays at the So/ Mauritius, We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,So/ Team

10/10 Excellent

sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really nice. Fining was really good. The beach is nice and us posdible to enjoy nice walks and,water activities. Swimming is not easy due to water currents and in done areas a lot of algae
Stayed 3 nights in Apr 2023
Response from SoMauritius on 18 Apr 2023
Dear Sabrina,Thank you for letting us know how much you enjoyed your recent stay at So/ Mauritius.We are delighted to hear that you were able to take advantage of the overall service provided by our ambassadors who were eager to help.We hope to have the pleasure of hosting you again in the near future.Kind Regards,So/ Team

10/10 Excellent

Daniyal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the property, the open air concept good idea in these times, the faculties inside the room are outstanding
Stayed 10 nights in Sep 2022
Response from SoMauritius on 15 Nov 2022
Dear Daniyal,Thank you for the amazing rating, looking forward to welcome you again.Best Regards,So/ Team

8/10 Good

harvey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely secluded environment. Beautifully designed.
Stayed 13 nights in Aug 2022
Response from SoMauritius on 13 Sept 2022
Dear Harvey,Greetings from So/ Mauritius.We are thank you for your beautiful review, we look forward to welcoming you back for a yet another wonderful holiday soon.Warm island regards,So Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from SoMauritius on 31 Aug 2022
Hello,Thank you so much for rating a 10 out of 10 to our hotel.We are looking forward to welcome you soon.Kind Regards,SO Team

10/10 Excellent

Filiberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the gardens and contact with nature, all quiet and well maintained. All staff very kind and ready to help
Stayed 12 nights in Jul 2022
Response from SO Team on 21 Jul 2022
Dear Filiberto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, SO Team

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this Hotel so much! We felt safe around the area. The staff are very friendly. The food are always good. We highly recommend this place. Thank you so much!We will be back!
Stayed 13 nights in May 2022
Response from SO Team on 27 Jun 2022
Dear Russell, Thank you for your high praises and recommendations! We're looking forward to welcoming you back to SO/ Mauritius for your next holiday! We will also share your review with all the ambassadors. Kind Regards, SO Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5* resort
Excellent family stay; chef team was brilliant and catered for our very specific vegetarian meal needs throughout our 11 days stay over Easter 2022. The rooms were fantastic and well set on a beautiful coral beach. Highly recommend this resort- having stayed at others on the Island previously.
Stayed 11 nights in Apr 2022
Response from SO Team on 29 Apr 2022
Dear Guest, Thank you for such a nice review! We are really glad to know that you have enjoyed your experience at SO/ Mauritius particularly the excellent and particularly attentive service from our ambassadors. At SO/, it is of utmost importance that all the ambassadors exceed the legitimate expectations of our guests and while reading your comments we can see that they hit the mark! Thank you for the recommendation and we hope to welcome you again very soon. Kind Regards, SO Team

8/10 Good

Evatt

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great environment
Stayed 4 nights in Mar 2022
Response from SO Team on 22 Mar 2022
Dear Evatt, Thank you for taking the time to rate your stay at SO/ Mauritius. We are glad to read that you enjoyed your time with us. We look forward to welcoming you back soon. Kind Regards SO Team

10/10 Excellent

Ling Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Holiday
Was amazing all around ! highly recommended !
Stayed 1 night in Jan 2022
Response from SO Team on 3 Feb 2022
Dear Ling Ling, Thank you for your high praises and recommendations! We're looking forward to welcoming you back to SO/ Mauritius for your next holiday! We will also share your review with all the ambassadors. Kind Regards, SO Team

6/10 Okay

Alexey

Liked: Cleanliness, property conditions & facilities, room comfort
Нужно тщательней отбирать персонал
Сам отель приятный, большие виллы, ухоженная территория. Пляжа можно считать что нет, но это особенность острова. Большой (но достаточно холодный) бассейн. Ресторан работал только буфет. Причем один из дней все было норм, на второй персонал испортил все впечатление, которое только возможно. Час ждали вино, час. Еду, естественно, всю съели к моменту когда принесли. На каждую (каждую!!!) позицию в винной карте говорили этого нет. Через час принесли совсем не то, что заказывали. Позднее выяснилось, что вино есть, если у вас другой официант. Полчаса ждали капучино. Не дождались. В счет сначала включили, потом убрали, но сказали, что на комнату нельзя записать, платите наличными. Потащили разбираться на ресепшн, где выяснили, что забыли что-то прописать в системе. Извинений никто тоже не принес. История о том, как конкретные люди могут испортить отдых, на острове был еще Sofitel, но после этого отменили поездку туда и выбрали другую сеть. В общем для нас из примерно 8 отелей на маврикии этот оказался самым неудачным. А жаль…
Stayed 1 night in Nov 2021
Response from SO Team on 6 Jan 2022
Dear Alexey, We appreciate you took the time to share your feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret that you weren't entirely satisfied with the quality of service at the resort. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Sincerely, SO Team

10/10 Excellent

SamJewell, Felixstowe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent resort. It would be difficult to find anything to criticise about the So Sofitel. There is something of the Tatooine (Star Wars) about the appearance of the single story accommodation, laid out in the beautifully maintained gardens of the site. Being right on the edge of the beach, the sound of the waves breaking on the coral reef of the lagoon, provided a lovely background. The food was excellent and the staff extremely attentive. Absolutely no complaints there! Brenda, Raj and the whole staff are to be congratulated on providing a first class holiday resort.
Stayed 9 nights in Sep 2019
Response from SO/ Mauritius Team on 3 Oct 2019
Good morning SamJewell, Thank you for taking the time to rate and share your experience following your stay at SO/ Mauritius. We are happy to read that you had a great stay and that all the ambassadors contributed to make your stay a first class holiday. It is with great joy that we will share your review with all the ambassadors. Looking forward to welcoming you back soon. Kind Regards, SO/ Mauritius Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Great location. Food OK not stunning.
Stayed 1 night in Jul 2019
Response from SO/ Mauritius Team on 25 Jul 2019
Good morning, Thank you again for sharing your experience. I am sad to read that although you enjoyed our amazing staffing and location, the rest of your culinary experience were not up to your expectations for which I would like to offer my sincerest apologies. At SO/ Mauritius, we constantly strive to ensure the food and drinks offered and also service is kept to a high standard. Following your comments I will be personally addressing these issues with the Chefs team to ensure that we provide a 5 star experience to all our guests. We look forward to seeing you soon. Kind Regards, SO/ Mauritius Team

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from SO/ Mauritius Team on 17 Jun 2019
Good morning, Thank you for taking the time to rate your stay at SO/ Mauritius. We are glad to see that your had a great stay. Hope to see you soon, Kind Regards. SO/ Mauritius Team

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from SO/ Mauritius Team on 17 Jun 2019
Good morning Thank you for this five star rating. We hope to welcome you back soon. Kind Regards, SO/ Mauritius Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property and location. Friendly staff and excellent service
Stayed 8 nights in May 2019
Response from The Management on 26 May 2019
Good morning, Thank you for taking the time to rate and share your experience with us. We are glad to read that you enjoyed our location, found the property wonderful and the ambassadors friendly. We look forward to welcoming you back soon. Kind Regards, The Management

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel set in a beautiful and tranquil location. Perfect place for complete relaxation. Friendly and helpful staff especially Raj and Brenda who made sure that our stay was enjoyable and comfortable so special thanks to them. Also Steven at the poolside was very attentive and Manisha at the spa. Very enjoyable Easter break at the Sofitel Bel Ombre. Thank you :) 🙏
Stayed 9 nights in Apr 2019
Response from SO/ Mauritius Team on 8 May 2019
Good morning Joanna, Thank you for this fantastic review! We're happy you enjoyed your time with us so much at SO/ Mauritius! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated the friendly and helpful attitude of the ambassadors in order to make your stay an awesome experience. We look forward to hosting you again soon! Have an amazing day! Kind Regards, SO/ Mauritius Team

2/10 Terrible

Pankul, New Delhi

Business traveller
Disliked: Staff & service
Some one stole my money from the room.. not a nice thing with such a big brand of hotel
Stayed 6 nights in Apr 2019
Response from SO/ Mauritius Team on 3 May 2019
We appreciate the feedback, Pankul. We're disappointed that you encountered an unfortunate incident before your departure. We recommend all our guests to use the safe available in every hotel room to secure their valuable belongings as well as their money. We regret that you lost your money and please accept our apologies. Kind Regards, SO/ Mauritius Team

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great services cleanliness was upto standards at all times
Stayed 3 nights in Apr 2019
Response from SO/ Mauritius Team on 13 Apr 2019
Good morning Jennifer, Thank you SO/ much for this great review and rating. We will share your comments with the SO/ team. We look forward to welcoming you back soon. Kind Regards, SO/ Mauritius Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from SO/ Mauritius Team on 13 Apr 2019
Good morning, Thank you for this amazing rating! We look forward to welcoming you back soon. Kind Regards SO/ Mauritius Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2019
Response from SO/ Mauritius Team on 13 Apr 2019
Good morning, We thank you for taking the time to rate your stay at SO/ Mauritius. We hope to see you soon. Kind Regards, SO/ Mauritius Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great and the staff was AMAZING. We felt special and well taken care of by all staff especially Pallevi, Sindy, Neelam and Geraldo. Jess was great at organising a relaxing Spa treat.
Stayed 4 nights in Mar 2019
Response from SO/ Mauritius Team on 13 Apr 2019
Good morning, We very much appreciate your comments regarding your stay at SO/ Mauritius. We are very happy you enjoyed your time with us. We are also thrilled to read that you enjoyed a relaxing experience at the SO/ Spa! It is with great pride that we will share your wonderful feedback with the team. We look forward to welcoming you soon! Kind Regards, SO/ Mauritius Team

10/10 Excellent

Yvonne, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is very nice hotel, service is good, clean swimming pool, and nice beach view and free water sports such as paddering, kayak and snorkeling. My son’s birthday they prepare a birthday cake for him and put star projected in our room, my son is so happy saying best day ever:) new year gala dinner is nice arrangement, starting with cocktail drink, Oyster seafood bbq and fireworks and after party, very amazing arrangement for a New Year’s Eve. Nice memory with the wonderful hotel we stay. One thing to improve is the 2rd day we didn’t have our water refill whole day after 3 calls, but after complaining they come to refill it.
Stayed 6 nights in Dec 2018
Response from Guest Experience on 18 Jan 2019
Good morning Yvonne, Thank you for this amazing review of the SO/ Mauritius. We are glad to see that you had a great experience with us. We will surely share your comment with the whole team. We have well noted your highlights regarding the refill of your minibar and have shared it with the concerned department. We look forward to welcoming you back soon. Kind Regards, The SO/ Mauritius Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from The Management on 27 Nov 2018
Good morning, Thank you for taking the time to rate your stay at SO Mauritius. We hope to welcome you back soon. Kind Regards, The Management

10/10 Excellent

Senwelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A resort like no other :)
oooh my word, I lack appropriate words to describe my experience at So Sofitel. It was heaven on earth. The most outstanding services they give is from their staff, everybody is just excellent to mention but a few, Aj, Brenda, Andy, Preya, to the guys who drive guests around. They all made our stay marvelous. I was impressed with the branding, everything is start with So :) so bar, so spa, etc. I think that was so cool. The food was also amazing, big up to the chefs. In a nutshell i loved every bit in that resort. Surely going back one day.
Stayed 6 nights in Sep 2018
Response from The Management on 10 Oct 2018
Good morning Senwelo, Thank you for this amazing review of the SO Sofitel Mauritius. We are glad to read that you had an excellent stay. We hope to welcome you back soon. Kind Regards, The SO Sofitel Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from The Management on 9 Dec 2018
Good morning Thank you for taking the time to review the SO Sofitel Team. SO Kind Regards, The SO Sofitel Team

10/10 Excellent

Leigh, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, heaven on earth actually...
From the moment you arrive, you not only feel welcome, but also at home. We arrived very early due to the flight schedule but the room was already available and we were taken to breakfast whilst our luggage was taken to the room. The staff were always attentive, helpful and nothing was too much trouble. The location is right on the beach, meaning you were never more than a one minute walk from your room to one of the many loungers that was on the beach. Free water sports were offered including paddle boarding, snorkelling and kayaking. Would I go back? In a heartbeat and I absolutely would recommend this place to anyone looking at Mauritius.
Stayed 7 nights in Dec 2017
Response from The Management on 4 Jan 2018
Dear Leigh, Thank you for taking the time to share your comments further to your stay at the SO Sofitel Mauritius. We thrive to achieve perfection throughout our services and our facilities, and are very grateful to read such a positive feedback. We are looking forward to welcoming you at the SO Sofitel Mauritius your heaven on earth again very soon. SO Kind Regards, The Management

10/10 Excellent

Virag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So amazing
Our stay at Sofitel was just amazing. Here the staff really goes the extra mile and they make you feel as a unique and special guest. Everyone greets you with a smile and all staff is really friendly. We have lost our sports camera on the beach and they have done everything to find it and the next day they returned it back to us which really shows their honest attitude. The resort itself is really nice it has a huge garden, the beach is quite untouched so if someone likes snorkeling then this is a good spot. To sum up we loved our stay and we hope to be back soon :).
Stayed 4 nights in Nov 2017
Dear Virag, We are SO thrilled to hear that your experience at the SO Sofitel Mauritius was SO amazing. How great to read that most our ambassadors are recognized through the professionalism and helpfulness.To read that you enjoyed every aspect of our Resort is a great source of motivation for our team. We are looking forward to welcoming you at the SO Sofitel Mauritius again soon. SO Kind Regards, Eric Zucchi General Manager

10/10 Excellent

Jean-Francois, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Despite fairly poor weather, the care and service of staff made for a wonderful stay. The lush gardens were also a pleasant surprise. This is the type of place to go to if you want a restful and peaceful getaway. The spa services and sauna are highly recommended. Try to get the half-board rate as iit represent extremely good value.
Stayed 4 nights in Sep 2017
Response from Eric Zucchi on 31 Oct 2017
Dear Jean-Francois It's a pleasure to read from you and we thank you for your stunning review! We are So happy that you have enjoyed the facilities and the service provided by our collaborators who proved their best in making your stay SO memorable. We shall be pleased to welcome you back again in this 'fantastic' setting surrounded by an untouched nature and great design. Kind Regards from SO, E.Zucchi

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear Robin, Thank you for the time taken to share your feedback following your stay at the SO Sofitel Mauritius. We strive to give the best service and make memorable moments for our guests during their stay at the SO Sofitel Mauritius. We thank you once again for your rating which is a great source of motivation for all our team. We hope to have the pleasure of welcoming you again in the near future. SO Kind Regards, Eric Zucchi General Manager

8/10 Good

Dirk, belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly staff
Nice design and great hotel.. Very helpful staff and the attention is just great . Buffet is goof but taste could be better. Choice also gets a bit boring after 2 weeks . The spa is fantastic .
Stayed 14 nights in Jul 2017
Response from SO Sofitel Mauritius on 30 Sept 2017
Dear Dirk, On behalf of the SO Sofitel Mauritisu Team , we thank for your comments which we will be glad to share. We hope to have the pleasure to welcome you back in our Luxuriant Paradise. Kind Regards from SO, The Management

10/10 Excellent

lyo, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel
I love my stay at this hotel esp their desserts, the staff are very helpful and the service is very good
Stayed 3 nights in Jun 2017
Dear Iyo, Many Thanks for your comments above which we appreciate. We hope to have the pleasure to welcome you back in our Luxuriant Paradise. Kind Regards from SO, The Management

8/10 Good

maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay. the room was 5 star plus, and the buffer meals excellent. The service and staff were some of the best I have experienced. The beach was just OK and the weather was not kind, very windy. There is not much to do in the area without a car which is a minus. The spa is expensive but very good. For a relax time it is perfect
Stayed 4 nights in Jun 2017
Dear Maxwell, Many thanks for your comments above. We do hope that with the nice you are holding form this break you will be pleased to come back in our luxuriant paradise! All our team awaits this great honor to welcome you again, Kind Regards from SO, E.Zucchi General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the nicest hotel I have ever stayed at.
An absolutely amazing stay at SO Sofitel. We were in the area for a mountain bike event and had many strange requests for the hote from laundry within the hour to specific food at certain times...nothing was too much trouble. When we needed early (out of hours) breakfast on race day it was delivered to our room at 5a.m with a smile and additional 24 pack of water for the athletes. Down time was exceptional with the many different beach and pool options , all included in the price, and the food was outstanding- fresh and delicious. Of particular mention the Zen Garden and Pradeep it's charismatic keeper. Also I Rajeev, Christopher and Thimal who were so impossibly kind and helpful. We left with a Continental gold and silver medal and as the team manager I am absolutely sure that the care received from the hotel and staff was a contributing factor. THANK YOU So Sofitel Mauritius, I will definitely be back.
Dear Linda, It's our pleasure to read your wonderful review. From the appreciation of the quality of service to the various hotel services, we shall share your good thoughts to our team. Our ambassadors mentioned above will be thanked for their special attention . We hope to have the pleasure to welcome you soon. SO Kind Regards, The Management Team

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and stunning place
Great service with check in in room already. Great food, good location for peace and quiet but also for family activities. Beach activities included in package. Perfect place for nature walks, beautiful gardens.
Room
Response from E.Zucchi on 13 May 2017
Dear Joyce, We very much appreciate your comments regarding your stay at the SO Sofitel Mauritius. It is always a pleasure to receive feedback about our services so as to continuously improve the quality of our services. Thank you again for sharing your SO experience, and we hope your next visit will be as pleasant as the previous one back in the 'calm and stunning place'. Sincerely, E.Zucchi General Manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Best suited for nature lovers
This resort best suits couples as it is remote and your room can only be reached by a buggy or on foot. It is quiet, peaceful and restful. This is not the place to stay if you are not a nature lover. Lots of creatures & the shower is outdoors. Indoor only has handshower.For a 5 star resort, the buffet left alot to be desired.The quality and variety of the food could have been better. All staff presume you speak French and the glass bottom boat tour was conducted in French. We found cockroaches, geckos, ants and insects in our room each day. The service from the waiters in the restaurant was excellent.
Dear Guest, On behalf of my team, I thank you for your comments and recommendations following your SO experience with us ! While the SO experience indulge great nature scenery and peaceful and quiet place to relax, the resort is better appreciated for its untouched nature and great design. Your feedback is very important to us and will be taken into consideration to enhance the service and facilities. Hope to see you back soon! Sincerely, E.Zucchi General Manager

8/10 Good

Alexandra

Liked: Staff & service
Disliked: Property conditions & facilities
Not a five star experience
Hotel is in a beautiful untouched area in the South of Mauritius. Beautiful beach. Most rooms are far from the beach and have no sea view. Rooms are very close together so one can always hear the neighbors. Outdoor bathtub in the front of the room is completely redundant - there is no privacy and it's dirty and overrun by insects. Outdoor shower at the back is nice. Staff is very friendly and go out of their way to please guests, which was a saving grace for this hotel. Food needs a lot of improvement - breakfast buffet is very small and has no variety. Dinner buffet in the main restaurant also has no variety and food tastes horrible. Definitely not good enough for 5*! La Plage restaurant offers a la carte dining - nice menu and delicious food. Not a lot of variety though. The gym is tiny and has hardly any machines for cardio and no machines for weights. Spa is nice - good variety of treatments, nice rooms, friendly therapists. Entertainment - there is a live band that plays almost every evening at the bar. Their performances are excellent! Overall: beautiful scenery and friendly staff but definitely not a five star hotel
Dear Alexandra, Thank you for having taken some time to post your review. It's with regret that we we read your views on the facilities in general while we can pride ourselves for the good spa, good music entertainment and a nice a la carte offer at the beach restaurant. Should you have the opportunity to come back to Mauritius, we hope you will give us a chance to better service you in the future. SO Kind Regards, The Management Team

4/10 Poor

Sharon, United Kingdom

Disliked: Staff & service, property conditions & facilities
So-Sofitel, Bel Ombre Mauritius
Check in poor, however, after complaining to the Manager, given a small bottle of champagne as an apology. The outside bath in bedroom was dirty and unusable and the room was tired and had cracks on the floor and sink and ants in the bathroom and outside shower was cold and dirty. Breakfast was a "free for all" and had to ask four times for butter on the table...majority of the staff were unhelpful and checkout receptionist (man) was very unhelpful and rude. Food was of a very high standard. I would not stay in this hotel again. Poor value for money. Very disappointing.
Response from Yannic on 25 Apr 2017
Dear Sharon, Thank you for taking the time to tell us about your experience at the SO Sofitel Mauritius. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At SO Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Best regards E.ZUCCHI

10/10 Excellent

Joe Mampilly, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely fabulous
High class hotel with premium services. This hotel is a class apart. The entire property is beautiful and the rooms are too good. The personal outdoor pool and the private beach access is amazing. The services offered are much beyond regulars 5 star hotels. One can spend days in this luxury hotel. The food is amazing. In room servicez the best. Not one area where anything is lacking.. Will definitely come back the next were in Mauritius.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxed stay
Stay was really nice. Property itself is top-notch and maintained really well. Only thing that could be made better was food, breakfast was the same every morning and did not contain many options, especially for vegetarians.

10/10 Excellent

chetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value hotel
great hotel in a great location. The food was really good and the beach was stunning.

10/10 Excellent

Steve2392, Wirral, Merseyside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location on the beach.
Very good location with very exotic gardens, really hard working caring staff, who in a very short time remember both your name and your drinks order. Accomodation is good and the general location is fantastic, but the staff make the difference.

8/10 Good

Abdulrhman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel , bad restaurant
The Hotel is great but the restaurant enforce male guests to wear long pants and cover shoes for dinner, although they didn't inform us in advance.