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"The staff in the bar and restaurant were excellent, but the room was dirty. The carpet hadn’t been hoovered for at least a week, there was a horrible amount of limescale on the kettle and it wasn’t clean. There was dust in the bathroom around the hairdryer cord and the tap wasn’t plumbed in correctly. There was a lot of noise that could be heard from other residents."

"Parking was not far and the hotel is convenient to shopping."

"Arrived at hotel to be given a room number 368 that didn’t exist, not a good start after a long journey. Booked in for dinner at hotel restaurant, service was okay but food was disappointing in terms of quantity and not prepared as described by the menu. When this was pointed out to the staff we were told that the menu was changing next week and so this shouldn’t happen again, not good. Our room was very warm, there was no heating on, but when we opened the window to let in some cooler air we realised we were close to the kitchen extract fan pumping out a greasy and unpleasant smell. Overall very disappointing as we use Hilton Double Tree hotels regularly and this particular hotel was not up to the expected standard I’m afraid."

"This is a great place to stay, well cared for, with sensible management and friendly staff."

"The concierge was outstanding. Then modern part of hotel has lovely rooms. Drinks were great. Very central."

"Basic "

"Great spot"

"I come back solely because of Sam, the wonderful concierge. Each time I arrive with my family, he makes everything easy, happy and fun. He consistently goes out of his way for us and everyone else. I wish there were more people in the world like him. The world would be a better place. The hotel is amazing and so are all the other employees. Love the location!"

"Location"