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Reviews of Hampton Inn & Suites Baltimore Inner Harbor

2.5 out of 5
Hampton Inn & Suites Baltimore Inner Harbor
131 E Redwood St, Baltimore, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Majorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did a great job with breakfast, which was included. Food was fresh and hot, and great variety. Staff were also very friendly and accommodating. Rooms were clean and quiet!
Stayed 1 night in May 2024
Response from Jay on 20 May 2024
We love to hear you enjoyed your stay with us & we hope to see you again in the future! :)

8/10 Good

Renu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alicia on 16 May 2024
Thank you for choosing us!

8/10 Good

Siyu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised that there was a hot breakfast.
Stayed 5 nights in May 2024
Response from Alicia on 13 May 2024
Thank you for your kind response. We are glad you enjoyed our breakfast, and look forward to seeing you again soon!

10/10 Excellent

Teondra, Toano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Clean, big room.
Stayed 2 nights in Apr 2024
Response from Alicia on 7 May 2024
Thank you for choosing us!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and clean...tv should have been easier to view from bed...differernt wall
Stayed 2 nights in May 2024
Response from Alicia on 6 May 2024
Thank you for your feedback! We are glad your stay was enjoyable and look forward to elevating your experience in the near future.

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service
No mention of deposits
Stayed 1 night in May 2024
Response from Alicia on 6 May 2024
Thank you for your feedback. We will work on ensuring we communicate any incidental hold information accurately on all of our booking channels. Thank you for choosing us!

8/10 Good

Gisela burnett. Pick up at hotel Decapolis to

Stayed 2 nights in Apr 2024
Response from Jay on 20 May 2024
Thank you!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very well run.
Stayed 2 nights in Apr 2024
Response from Alicia on 29 Apr 2024
We look forward to welcoming you back again soon!

2/10 Terrible

Chris

Stayed 1 night in Apr 2024
Response from Alicia on 20 May 2024
We apologize for your poor experience. We will share your feedback with our appropriate team members so that our future guests are not impacted similary.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service
Stayed 2 nights in Apr 2024
Response from Alicia on 25 Apr 2024
Thank you for your kind words!

2/10 Terrible

DORETTA

Stayed 1 night in Apr 2024
Response from Alicia on 16 May 2024
We apologize for the disappointing stay. We hope to have the opportunity to elevate your experience, the next time your travels bring you back to Baltimore.

8/10 Good

Kindria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Feb 2024
Response from Jay on 22 Apr 2024
Thank you for taking the time to respond to our guest survey & we hope to see you again! :)

8/10 Good

debbie

Beds and staff were great and so was shower. Curtains were broken and did not open and air conditioner rattled all night.
Stayed 1 night in Apr 2024
Response from Alicia on 19 Apr 2024
Thank you for your feedback. We will share your experience with our appropriate leadership team and correct those challenges. Thank you for staying with us!

2/10 Terrible

songyi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alicia on 18 Apr 2024
Thank you for reviewing our hotel. We apologize for your experience, and hope to resolve effectively so future guests are not impacted similarly.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close walking distance to Camden yards
Stayed 1 night in Apr 2024
Response from Alicia on 17 Apr 2024
We look forward to seeing you back again soon!

10/10 Excellent

YU-EN

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very convenient
Stayed 2 nights in Apr 2024
Response from Jay on 7 Apr 2024
Thank you for responding to our guest survey & we hope to see you again in the future!

10/10 Excellent

Donald

Stayed 1 night in Apr 2024
Response from Alicia on 25 Apr 2024
Thank you for choosing us!

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Engineer and valet went out of their way when we had a flat tire on arrival helping us find a place nearby to get it fixed. Contnental breakfast was really good. Better than I expected. Yummy waffles!
Stayed 1 night in Apr 2024
Response from Jay on 6 Apr 2024
We love to hear that you had a good experience, and we were there to help you out. We hope if you are ever in town, we get the chance to see you again!

10/10 Excellent

Madelin, Allentown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a nice place to stay.
Stayed 2 nights in Mar 2024
Response from Alicia on 1 Apr 2024
Thank you! We look forward to seeing you back again soon.

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great - the staff at the front desk was very friendly and knowledgeable. Valet parking was excellent. Room was clean and perfect for 2 people.
Stayed 1 night in Mar 2024
Response from Alicia on 1 Apr 2024
Thank you for choosing us!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Huge TV in room. Comfy beds and pillows. Friendly staff. Amazing breakfast.
Stayed 1 night in Mar 2024
Response from Alicia on 1 Apr 2024
Thank you for your kind words! We do hope that we can continue to be your hotel of choice when traveling to Baltimore.

8/10 Good

Javonna

Travelled with family and small children
Liked: Staff & service, amenities
I didn’t like the fact that you had to pay for parking, but the free breakfast was great
Stayed 1 night in Mar 2024
Response from Alicia on 28 Mar 2024
Thank you for staying with us! We are glad you enjoyed breakfast and look forward to seeing you again soon!

10/10 Excellent

Brieshauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Mar 2024
Response from Alicia on 27 Mar 2024
Thank you for choosing us!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay. Good hotel
Stayed 1 night in Mar 2024
Response from Alicia on 20 Mar 2024
Thank you for choosing us!

10/10 Excellent

Celines, Brooklyn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and good breakfast nd service
Stayed 1 night in Mar 2024
Response from Alicia on 21 Mar 2024
Thank you for staying with us!

10/10 Excellent

Martha

Liked: Staff & service, property conditions & facilities
Staff was very friendly and kind I was there 6 nights and my room was never cleaned
Stayed 1 night in Mar 2024
Response from AGM on 17 Mar 2024
Dear Martha,Thank you for your taking the time to share your experience. We hope to have you back to join us again.

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from AGM on 17 Mar 2024
Dear Martha,Thank you for choosing Hampton Inner Harbor for your stay. We look forward to having you stay with us again.

8/10 Good

LaTarsha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was a great. The room was clean and comfortable and the pool was clean and open for swimming.
Stayed 1 night in Mar 2024
Response from AGM on 17 Mar 2024
Dear La Tarsha,Thank you for your taking the time to respond to the guest survey. We appreciate your feedback and hope to have you join us again.

8/10 Good

Shavon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alicia on 11 Mar 2024
Thank you for choosing us!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alicia on 11 Mar 2024
Thank you for sharing reviewing your exceptional experience! We look forward to welcoming you back again soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff super helpful and nice
Stayed 1 night in Mar 2024
Response from Alicia on 8 Mar 2024
We are glad your stay was enjoyable, and our staff took such good care of you. We hope to welcome you bak again soon.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast bar was great!
Stayed 1 night in Feb 2024
Response from Alicia on 6 Mar 2024
We are so glad you enjoyed our breakfast, and hope to see you again soon.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very close to the harbor. Great food options around the hotel. Breakfast was great at the hotel and pool and amenities were nice. Rooms were very spacious. Great for families with children. Highly recommend.
Stayed 1 night in Feb 2024
Response from Jay on 2 Mar 2024
We thank you for your kindness and appreciate you taking the time to respond to our guest survey! We hope if you are ever back in town, we get the chance of seeing you again!

8/10 Good

Betryn

Travelled with partner
Liked: Staff & service
Monica at front desk was terrific. Older hotel. Buildings surround the property, so no city or harbor views
Stayed 1 night in Feb 2024
Response from Jay on 1 Mar 2024
Thank you for taking the time to respond to our guest survey & we are so glad Monica could make your stay enjoyable. We hope if you are ever back in town, we get the chance to see you again!

4/10 Poor

Katelyn

Travelled with partner
Disliked: Staff & service
Unpleasant staff. Front desk staff didnt say a word during check out. Made us feel like a chore
Stayed 1 night in Feb 2024
Response from Alicia on 26 Feb 2024
Thank you for sharing your experience. Our guests are not chores, and we are sorry you left, feeling less than the valued guest we believe you to be. We will share you feedback with the appropriate leadership team to ensure future guests do not feel similarly.

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness
The breakfast was not great. It was empty a lot of the time. The selection was poor. The woman running it seemed not to give a crap. She cleaned it up a few minutes early each day starting with the grab and go items which she could have left out until the end for people to grab as they left. This morning the hot items were completely empty.
Stayed 1 night in Feb 2024
Response from Alicia on 26 Feb 2024
Thank you for your feedback. We will share with the appropriate team members, so our future guests are not impacted similarly.

8/10 Good

Thomas

Business traveller, Travelled with partner
Took to long for valet to park and pickup my vehicle.
Stayed 1 night in Feb 2024
Response from Alicia on 23 Feb 2024
Thank you for your feedback. We will share your experience with our valet team and work on shorting those turn around times.

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space with friendly staff all around.
Stayed 1 night in Feb 2024
Response from Alicia on 23 Feb 2024
Thank you for choosing us!

10/10 Excellent

Shamekia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay and would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Jay on 22 Feb 2024
Thank you for taking the time to respond to our guest survey & we are glad to hear you enjoyed your stay with us. We hope to see you again in the future if you are ever in town! :)

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alicia on 23 Feb 2024
Thank you for your kind words. We look forward to seeing you back again soon.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Alicia on 20 Feb 2024
Thank you for choosing us!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean but very minimal not even a small pad of paper or pen. Was not given information regarding breakfast or the times at check in, realized there was a breakfast when checking out and noticing by it was being cleaned up. We asked for information regarding restaurants because there was not any information of things to do around the area those things are just extra and nice since the WiFi was not working on our phones on the 7th floor. The bottles of shampoo and body was in the shower was nice.
Stayed 1 night in Feb 2024
Response from Alicia on 20 Feb 2024
Thank you for your feedback! We will share your feedback with our leadership team and will continue to make improvements so our future guests are not impacted similarly. Thank you for continuing to choose us!

4/10 Poor

Matthew

Disliked: Cleanliness
The room was dirty and the breakfast was horrible.
Stayed 1 night in Feb 2024
Response from Alicia on 19 Feb 2024
Thank you for reviewing our hotel. Your experience is not typical of our hotel, and we do hope to have the opportunity to correct any issues, the next time your travels bring you back to Baltimore.

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alicia on 19 Feb 2024
Thank you for your review. We do hope to have the opportunity to elevate your experience, the next time your travels bring you back to Baltimore.

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the harbor and restaurants.
Stayed 1 night in Feb 2024
Response from Alicia on 19 Feb 2024
Thank you for your review! We are glad your stay was outstanding, and look forward to welcoming you back again soon.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Hotel was great, very clean and quiet throughout the hotel. Breakfast was good, though went down around 9 and was crowded.
Stayed 1 night in Feb 2024
Response from Alicia on 12 Feb 2024
Thank you for your review! We are glad your stay was expectational and look forward to welcoming you back again soon!

4/10 Poor

John, Sterling

Disliked: Staff & service
Staff was unwelcoming and rude. The fire alarm went off early in the morning and forced us up and out for nothing. And the staff never even made an announcement of why it went off. Very unprofessionally run.
Stayed 1 night in Feb 2024
Response from FD on 11 Feb 2024
Dear John,I sincerely apologize that the alarm notified you of a possible fire. Someone burned toast during breakfast and I am grateful that our fire system is sensitive enough to notify us possible danger. I will surely share your review with our desk agents in hopes to encourage further customer service training.

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe room was spacious and very clean. Staff was very pleasant and accommodating. . . Great location!
Stayed 3 nights in Jan 2024
Response from Alicia on 6 Feb 2024
Thank you for your kind words! We look forward to welcoming you back again soon.

10/10 Excellent

Dale

Stayed 1 night in Feb 2024
Response from Alicia on 20 Mar 2024
Thank you for sharing your awesome experience with us!

10/10 Excellent

Katiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alicia on 1 Feb 2024
Thank you for choosing us! We are so glad your stay was enjoyable and we look forward to welcoming you back again soon.