Breakfast, lunch, dinner served; Mediterranean cuisine

Reviews of Grecotel Pallas Athena

5 out of 5
Grecotel Pallas Athena
65 Athinas Street and Lycourgou Street, Athens, Attiki

Reviews

9.2

Wonderful

Rating 10 - Excellent. 665 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 4 out of 1000 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

alejandro, SYLMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and staff were excellent. Very friendly and helpful for all our requests
Stayed 4 nights in Mar 2024
Response from Dionysia Dimitroula on 31 Mar 2024
Dear Alejandro,Thank you very much for your kind review! We're thrilled to hear that you enjoyed your stay with us and that our location and staff exceeded your expectations. Providing excellent service and assistance to our guests is always our top priority, and it's wonderful to know that we succeeded in making your stay memorable.Should your travels bring you back to our area, we would be delighted to welcome you again at our hotel. Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Carolyne Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant, helpful and friendly. Nothing was too much trouble. Excellent location for major historical sites.
Stayed 4 nights in Feb 2024
Response from Dionysia Dimitroula on 5 Mar 2024
Dear Mrs Jane,Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a wonderful experience during your stay with us.It's fantastic to know that you found our staff to be brilliant, helpful, and friendly. Providing exceptional service to our guests is our top priority, and we're delighted that our team went above and beyond to ensure your stay was memorable.We're also pleased that you enjoyed our excellent location, which allowed easy access to the major historical sites. We're fortunate to be situated in such a convenient area, and we're glad that it added to the enjoyment of your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another excellent experience in the future!Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grecohotel Athens
Repeat stay. Everyone is always friendly & helpful. Very clean & comfortable. Restaurant- service & food excellent Nice location Will stay again.
Stayed 1 night in Jan 2024
Response from Dionysia Dimitroula on 19 Feb 2024
Dear Mrs. Michelle,Thank you for your continued loyalty and for choosing to stay with us again. We truly appreciate your kind words and are delighted to hear that you consistently find our staff friendly and helpful.We're thrilled that you found your accommodations to be clean and comfortable, and we're glad to hear that you enjoyed the excellent service and food at our restaurant. It's wonderful to know that our location suited your needs as well.We look forward to welcoming you back for another fantastic stay in the future. Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dionysia Dimitroula on 19 Feb 2024
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Seyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dionysia Dimitroula on 19 Feb 2024
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

nathan

Stayed 3 nights in Dec 2023
Response from Dionysia Dimitroula on 19 Feb 2024
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was modern in common areas but old world in room. Breakfast was awesome.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 21 Nov 2023
Dear Maria,Thank you for sharing your thoughts on your recent stay. We're glad to hear that you appreciated the modern design in the common areas and enjoyed the awesome breakfast, featuring products from our own farm in Crete!We appreciate your feedback regarding the room, and we'll take it into consideration as we strive to enhance the overall guest experience. .Thank you for choosing Grecotel Pallas Athena for your stay in Athens, and we look forward to welcoming you back in the future.Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
A really lovely place to stay so very close to the bustling little alleyways of food and beverage, and another 10 minutes to the heart just below the Acropolis! Clean room and great breakfast. Super helpful guest services.
Stayed 2 nights in Nov 2023
Response from Dionysia Dimitroula on 19 Nov 2023
Dear Carol,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be a really lovely place to stay, especially with its proximity to the bustling alleyways of food and beverage. It's wonderful that you enjoyed the clean room, great breakfast, and the convenient location just 10 minutes away from the heart below the Acropolis.We're especially pleased to hear that our guest services were super helpful during your stay. Providing excellent service is our top priority, and your feedback is truly appreciated.We look forward to the opportunity to welcome you back for another enjoyable stay. Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Brigitte, Kentville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the metro, great breakfast, clean and comfortable room, friendly staff
Stayed 3 nights in Oct 2023
Response from Dionysia Dimitroula on 19 Nov 2023
Dear Brigitte,Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found our hotel to have easy access to the metro. We're also pleased that you appreciated the great breakfast, clean and comfortable room, and the friendliness of our staff.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay.Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Athens.
Check in was easy. The room was nice and clean. The area was perfect.
Stayed 1 night in Nov 2023
Response from Dionysia Dimitroula on 10 Nov 2023
Dear Lisa,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at Grecotel Pallas Athena.It's wonderful to know that the check-in process was easy and that you found your room to be nice and clean. We are pleased that the surrounding area met your expectations and contributed to a perfect experience.We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Athens.Best regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
What an amazing hotel! Absolutely beautiful. Staff was friendly, helpful, and kind. Rooms were clean and comfortable with amenities and free snacks. That was so welcomed! We had a very early 4:30am start the next day and they made us all breakfast boxes. Highly recommend this hotel. We’ll definitely be back!
Stayed 1 night in Nov 2023
Response from Dionysia Dimitroula on 9 Nov 2023
Dear Melanie,Thank you for your wonderful review. We are thrilled to hear that you had an amazing stay at our hotel and that you found it to be absolutely beautiful. We are delighted that you enjoyed the friendly and helpful service provided by our staff, as well as the clean and comfortable rooms with complimentary amenities and snacks.We understand that an early start can be challenging, and we are pleased that our breakfast boxes were able to provide a convenient and satisfying option for you. Your recommendation means a lot to us, and we are looking forward to welcoming you back on your next visit. Please feel free to reach out if there is anything we can do to make your future stays even more enjoyable.Best regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grecohotel Athens's
I booked The Grecohotel for location & convenience. I was pleasantly surprised. The shared spaces are especially nice. The rooms, 'quirky'. Everything is spotlessly clean. Everyone at the hotel were unfailingly lovely and helpful
Stayed 1 night in Oct 2023
Response from Dionysia Dimitroula on 2 Nov 2023
Dear Michelle,Thank you for choosing Grecotel Pallas Athena and for taking the time to share your experience with us. We are delighted to hear that the location and convenience of our hotel exceeded your expectations.It's wonderful to know that you enjoyed the shared spaces and found them to be particularly appealing. We are also pleased that you found the rooms to have a unique charm. Maintaining a high standard of cleanliness is a priority for us, and we are thrilled that you found everything to be spotlessly clean.We are especially proud of our team, and we are thrilled that their efforts contributed to making your stay enjoyable. Providing excellent service is our top priority, and we are delighted that our staff were able to assist you in a lovely and helpful manner.We look forward to the pleasure of welcoming you back on your next visit to the area. If there is anything specific you would like us to prepare for your next stay, please do not hesitate to let us know.Thank you once again for choosing Grecotel.Best regards,Dionysia DimitroulaFront Office Manager

4/10 Poor

theodore

Stayed 1 night in Oct 2023
Response from Dionysia Dimitroula on 21 Nov 2023
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Ashwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Response from Dionysia Dimitroula on 1 Nov 2023
Dear Ashwin,Thank you for your kind words regarding our staff. We are delighted to hear that you found our team to be helpful and friendly during your stay. Providing excellent service is our top priority, and we are thrilled that our staff's efforts contributed to making your experience a positive one.Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back in the future. Should you need any assistance or have any further inquiries, please do not hesitate to reach out to us.Thank you for choosing to stay with us, and we hope to see you again soon.Best regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Fuad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Athens
Stayed 3 nights in Oct 2023
Response from Dionysia Dimitroula on 1 Nov 2023
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The bar and restaurant
Stayed 2 nights in Oct 2023
Response from Dionysia Dimitroula on 28 Oct 2023
Dear John,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our bar and restaurant during your stay.It's wonderful to know that you had a great experience, and we appreciate your kind words about our offerings. We strive to provide a memorable experience for our guests, and we are delighted that we could achieve that for you.Thank you for choosing Grecotel Pallas Athena, and we look forward to the opportunity to welcome you back and provide you with another exceptional experience.Warm Regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Noelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable. Friendly staff.
Stayed 3 nights in Oct 2023
Response from Dionysia Dimitroula on 24 Oct 2023
Dear Noelia,Thank you for your kind review. We're delighted to hear that you found our location to be convenient and that our staff was friendly during your stay.We strive to provide a convenient and enjoyable experience for all our guests, and it's great to know that our location worked well for you. Additionally, we appreciate your kind words about our staff, as providing a warm and welcoming atmosphere is a top priority for us.If there's anything else you particularly enjoyed during your stay or any suggestions you might have, please feel free to share. We always value guest feedback as it helps us enhance our services and offerings.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Reva, Princeton Jct

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location: easy walk to most places of interest. Hotel is clean and well managed. Staff is super helpful. Breakfast is very good, fresh and satisfying
Stayed 2 nights in Oct 2023
Response from Dionysia Dimitroula on 27 Oct 2023
Dear Reva,Thank you for your kind review. We are delighted to hear that you enjoyed our hotel's excellent location and that it was convenient for exploring the nearby places of interest.It's wonderful to know that you found our hotel to be clean and well managed. We take great pride in maintaining high standards of cleanliness and service.We are thrilled that our staff's helpfulness made your stay even more enjoyable, and we will be sure to pass on your kind words to the team.Additionally, we are pleased that you enjoyed our breakfast offerings. We strive to provide a fresh and satisfying start to the day for all our guests.Thank you for choosing Grecotel PallasAthena, and we look forward to the opportunity to welcome you back and provide you with another exceptional experience.Best regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Reva, Princeton Jct

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay in every way. Hotel conditions are nice, location is great, staff are excellent!
Stayed 1 night in Oct 2023
Response from Dionysia Dimitroula on 22 Oct 2023
Dear Reva,Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you had a great stay and that you found everything about our hotel to your liking.It's fantastic to know that you appreciated our hotel's well-maintained conditions and the convenient location. We strive to provide a comfortable and pleasant environment for all our guests, and we're delighted that you found the ambiance to your satisfaction.Your kind words about our staff mean a lot to us. We pride ourselves on delivering excellent service, and it's truly rewarding to hear that our team's efforts contributed to making your stay enjoyable.Should your travels bring you back to the area, we would love the opportunity to host you again and make your next stay even more memorable. If there's anything specific you particularly enjoyed during your stay or any suggestions you might have, please feel free to share.We appreciate your recommendation and look forward to welcoming you back to our hotel in the near future.Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice staff, clean room. They arranged a driver from Cruise Port and let us check in early.
Stayed 4 nights in Oct 2023
Response from Dionysia Dimitroula on 22 Oct 2023
Dear Debra,Thank you for choosing to stay with us and for taking the time to leave such a kind review. We're thrilled to hear that you had a pleasant stay and that you found our staff to be accommodating, and your room clean.It's wonderful to know that our team's efforts to make your stay comfortable, including arranging a driver from the Cruise Port and accommodating an early check-in, added to the enjoyment of your visit. We always strive to provide convenience and excellent service for our guests.Should your future plans bring you back to the area, we would be honored to host you again. If there's anything specific that stood out to you during your stay or any suggestions you might have, please don't hesitate to share. Your feedback is invaluable to us as we continuously work to enhance our guests' experiences.Thank you once again for your kind words, and we look forward to welcoming you back in the future.Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Bernarda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dionysia Dimitroula on 20 Oct 2023
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Derek

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, helpful , friendly staff.
Stayed 4 nights in Oct 2023
Response from Dionysia Dimitroula on 19 Oct 2023
Dear Derek,Thank you for your kind words! We're thrilled to hear that you had a lovely experience at our hotel. Our team works hard to ensure every guest feels welcomed and well taken care of, so it's fantastic to know that our staff's helpful and friendly demeanor made a positive impact on your stay.Should your travels bring you back to Athens, we would be honored to have the opportunity to host you again and make your next visit even more enjoyable. Thank you for choosing Grecotel Pallas Athena for your stay. We are looking forward to welcoming you back in the future.Best Regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Dionysia Dimitroula on 28 Oct 2023
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper and nice hotel
Stayed 2 nights in Aug 2023
Response from Dionysia Dimitroula on 5 Oct 2023
Dear Rafael,Thank you for your fantastic review! We are delighted to hear that you had a "super and nice" experience at our hotel. Your kind words are greatly appreciated, and we are thrilled that you enjoyed your stay with us.We look forward to the opportunity to host you again in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, please don't hesitate to let us know. Your feedback helps us continue to provide exceptional experiences for our guests.Warm regards,Dionysia DimitroulaFront Office Manager

8/10 Good

Colby

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was very comfortable and our checkin/checkout was efficient and friendly. For some reason, the staff were oddly rude and aggressive towards our friends waiting in the lobby for us, but our experience otherwise was excellent.
Stayed 2 nights in Sep 2023
Response from Dionysia Dimitroula on 5 Oct 2023
Dear Colby,Thank you for taking the time to share your feedback regarding your recent stay at Grecotel Pallas Athena. We appreciate your comments, and we're pleased to hear that you found your room comfortable and that your check-in and check-out experiences were efficient and friendly.We apologize for any discomfort your friends experienced due to the behavior of our staff in the lobby. This is certainly not the level of service we aim to provide, and we take your feedback seriously. We will investigate this matter further to ensure that our staff's interactions with guests and their friends are respectful and friendly at all times.It's reassuring to know that aside from this incident, your overall experience was excellent. Your feedback is important to us, and we will use it to make necessary improvements to ensure that all aspects of your stay meet your expectations in the future.We appreciate your understanding, and we hope that you will consider staying with us again. If you do decide to return, please feel free to reach out to us directly, and we will ensure a seamless and enjoyable stay.Warm regards,Dionysia DimitroulaFront Office Manager

8/10 Good

Stacy Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice, older, but the interior was clean and well appointed. The room was bigger than expected with a huge patio (a bonus space!) with a view over a public square and fountains. The surrounding area was not great as it is on a street about a block from main streets and my Greek friends warned us of walking around, especially going down the road behind the hotel. So for very good service, free breakfast (excellent options!), well maintained older hotel in the heart of Athens, it is a great option. But do not go on adventures after dark in the area
Stayed 3 nights in Sep 2023
Response from Dionysia Dimitroula on 4 Oct 2023
Dear Stacy Ann,Thank you for sharing your valuable feedback regarding your recent stay at our hotel in Athens. We greatly appreciate your detailed review, as it helps us understand our guests' experiences and make improvements.We're pleased to hear that you found the hotel itself to be nice, even though it is older. It's heartwarming to know that you appreciated the cleanliness and the well-appointed interior. We take pride in maintaining a comfortable and pleasant environment for our guests.It's wonderful that you were pleasantly surprised by the size of your room and the spacious patio, which offered a lovely view of the public square and fountains. We're glad you enjoyed this bonus space during your stay.We do understand your concerns about the surrounding area. While we are centrally located, we appreciate your honesty in sharing your Greek friends' advice about exploring the neighborhood, especially after dark. Guest safety is a top priority for us, and we always recommend exercising caution in unfamiliar areas.We're delighted that you found our service to be very good and that you enjoyed our complimentary breakfast with excellent options. Providing a memorable dining experience is important to us, and we're pleased you had a positive experience in that regard.Thank you for considering our hotel a great option for its well-maintained older charm and central location. We appreciate your feedback and hope that you'll choose to stay with us again if your travels bring you back to Athens.Your safety and comfort are of utmost importance to us, and we hope your future visits will be equally enjoyable.Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Rahul

Stayed 3 nights in Sep 2023
Response from Dionysia Dimitroula on 14 Oct 2023
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Dionysia Dimitroula on 15 Sept 2023
Thank you for rating your recent stay at "Grecotel Pallas Athena". We hope that your overall experience was a positive one and that you will give us the opportunity to welcome you back on your next visit to Athens!Warm Regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, Clean and Friendly,
We had a wonderful stay at Grecotel Pallas Athena. The facilities are elegant, stylish and immaculate. The breakfast was lovely with a wide variety of offerings for my picky eaters. The staff were very friendly and accommodating. I hope to return to the hotel next time I'm in Athens.
Stayed 2 nights in Sep 2023
Response from Dionysia Dimitroula on 6 Sept 2023
Dear Maria,Thank you for sharing your wonderful experience at the Grecotel Pallas Athena! We're delighted to hear that you had a fantastic stay with us.It's fantastic to know that you found our facilities elegant, stylish, and impeccably maintained. We're also pleased that you enjoyed our breakfast with its wide variety of options, catering to all tastes, made by organic products from our own farm in Crete.Your kind words about our friendly and accommodating staff are greatly appreciated. We take pride in providing exceptional service to our guests, and it's rewarding to hear that we met your expectations.We can't wait to welcome you back the next time you're in Athens. Until then, safe travels, and thank you for choosing the Grecotel Pallas Athena!Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location as it is within walking distance to several historical sights. Our only complaint was the hand held shower couldn’t be put in the holder as the holder was broken. Service was excellent and the staff was very friendly and helpful.
Stayed 3 nights in Aug 2023
Response from Dionysia Dimitroula on 6 Sept 2023
Dear Jamie,Thank you for taking the time to share your feedback about your stay with us. We're delighted to hear that you found our hotel's location convenient for exploring historical sights in Athens.We apologize for the issue with the hand-held shower holder. Please know that your comment has been noted, and we will work to address this promptly to ensure a more comfortable experience for our future guests.On a positive note, we're thrilled that you had an excellent experience with our service and that our staff was friendly and helpful. Providing top-notch service is a priority for us, and your kind words are greatly appreciated.We hope to have the pleasure of welcoming you back in the future, and we'll ensure that your next stay is even more enjoyable. Thank you for choosing to stay at Grecotel Pallas Athena.Warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Aug 2023
Response from Dionysia Dimitroula on 5 Sept 2023
Thank you for your concise yet positive review! We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to having the pleasure of welcoming you back in the future. If you ever have any specific feedback or suggestions, please don't hesitate to share. Thanks for choosing Grecotel Pallas Athena for your stay!Warm Regards,Dionysia DimitroulaFront Office Manager

8/10 Good

Toula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again.
Stayed 1 night in Sep 2023
Response from Dionysia Dimitroula on 4 Sept 2023
Thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated, and we'd be thrilled to welcome you back for another stay in the future. If you have any specific suggestions or comments to make your next visit even more enjoyable, please don't hesitate to share. Your comfort and satisfaction are our top priorities. Thanks again for choosing to stay with us!Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dionysia Dimitroula on 4 Sept 2023
Thank you for taking the time to review your recent stay at "Grecotel Pallas Athena". Here in "Grecotel Pallas Athena" we daily try to deliver the highest of service and feedback like this motivates our team to treat our guests with great passion.We truthfully hope that you choose our unique hotel once again on your next visit to Athens!Warmest Regards,Dionysia DimitroulaFront Office Manger

8/10 Good

Riad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location if you are spending two to three days in Athens. Next to the hop on hop off bus stop and several choices of bars and restaurant
Stayed 2 nights in Aug 2023
Response from Dionysia Dimitroula on 2 Sept 2023
Thank you for sharing your feedback! We're delighted to hear that you found our hotel's location convenient for a short stay in Athens. Being close to the hop-on-hop-off bus stop and having a variety of bars and restaurants nearby is indeed a great advantage for exploring the city.If you plan to return for another visit or have any recommendations or specific feedback for us, please feel free to share. We're here to make your future stays even more enjoyable.Once again, thank you for choosing to stay with us. We look forward to welcoming you back when you return to Athens!Warm Regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

seema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 1 night in Aug 2023
Response from Dionysia Dimitrola on 31 Aug 2023
Thank you for taking the time to leave a review! We're delighted that you found our service excellent. Providing top-notch service is our priority, and we're thrilled to hear that we met your expectations. If you have any suggestions or specific highlights from your stay, feel free to share. We hope to have the pleasure of hosting you again for another exceptional experience.Warm Regards,Dionysia Dimitroula

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Our initial reaction upon arriving wasn't great as we were unfamiliar with the location, however the hotel was amazing. Once we got our bearings, we realised how close we were to everything. Extremely helpful staff, lovely room and great breakfast.
Stayed 4 nights in Aug 2023
Response from Dionysia Dimitroula on 31 Aug 2023
Dear Maria,We appreciate your feedback and are thrilled to know that your impression of the hotel improved over time. It's not uncommon to feel a bit disoriented in a new location, but we're glad you found our hotel to be amazing once you got acquainted with the area. Our team takes pride in providing helpful service, and we're pleased to hear that you enjoyed your room and breakfast. We hope the rest of your stay was just as enjoyable, and we'd be excited to welcome you back in the future.Warm Regards,Dionysia Dimitroula

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Amenities
Very caring and accommodating staff. Lovely hotel and great breakfast and restaurant.
Stayed 2 nights in Aug 2023
Response from Dionysia Dimitroula on 31 Aug 2023
Dear Lisa,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience with our staff and enjoyed the amenities we offer. It's our goal to provide exceptional service and create a comfortable atmosphere for our guests. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm Regards,Dionysia Dimitroula

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. USB only in restaurant. Location okay.
Stayed 1 night in Aug 2023
Response from Dionysia Dimitroula on 27 Aug 2023
Dear Leslie,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our service to be very good. We appreciate your input regarding the USB availability in the restaurant. We're constantly working to enhance our amenities, and your comments will certainly be taken into consideration. If you have any further suggestions or thoughts about improving your experience, please feel free to let us know. We hope to welcome you back again soon!Warm Regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went above and beyond our expectations to be helpful. Rooms were spacious and the breakfast was truly delightful!! Would stay there again for sure!! Also, could walk to all major sites!!
Stayed 2 nights in Aug 2023
Response from Dionysia Dimitroula on 27 Aug 2023
Dear Jeff,Thank you so much for your fantastic review! We are absolutely thrilled to hear about your wonderful experience during your stay at Grecotel Pallas Athena.It warms our hearts to know that our staff exceeded your expectations and provided you with exceptional service. Going above and beyond for our guests is something we take pride in, and it's rewarding to see that it made a positive impact on your stay.We're delighted that you enjoyed the spacious rooms and that the breakfast was a delightful highlight of your stay. We believe that a comfortable stay and a delicious breakfast are essential components of a great experience, and we're pleased that we could contribute to your enjoyment.It's also wonderful to hear that our location was convenient for you to explore all the major sites. We strive to provide a central and accessible location to enhance our guests' overall experience.Thank you for considering staying with us again in the future. We would be absolutely thrilled to welcome you back and provide you with another exceptional stay. If you ever need anything or have further feedback, please don't hesitate to reach out.Safe travels and warm regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed our stay at this hotel: the rooms are clean and staff are amazingly helpful. It was a pleasant surprise for us to find out the two full bathrooms as part of our junior suite. The hotel has a great location, it is at a walkable distance to the Acropolis and 5 minutes walk to the subway, which takes you to many places at Athens. One of our stay's highlight is the excellent breakfast buffet: the food is great and the staff is super nice. I highly recommend this place and will definitely stay again for future trips.
Stayed 3 nights in Aug 2023
Response from Dionysia Dimitroula on 24 Aug 2023
Dear Xin, Thank you for taking the time to review your recent stay at "Grecotel Pallas Athena"! We are glad to read that you enjoyed our lavish breakfast ,which is mainly made by organic products from our own farm in Crete, the convenience of our location and of course the great hospitality, courtesy and professionalism of our team! Thank you again for trusting us for your stay and we are all looking forward to welcoming you again in our hotel on your next visit to Athens! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Kerstin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem hotel, perfect location , beautiful unique
The staff was incredibly welcoming and helpful. The breakfast buffet just topped off our amazing stay!
Stayed 1 night in Aug 2023
Response from Dionysia Dimitroula on 21 Aug 2023
Dear Kerstin, Thank you for taking the time to review your recent stay at "Grecotel Pallas Athena"! We are glad to read that you enjoyed our lavish breakfast, which is mainly made by organic products from our own farm in Crete and of course our great hospitality! Thank you again for trusting us for your stay in Athens and we are all looking forward to welcoming you again in our hotel on your next visit! Warm Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third stay and definetely not the last one. One of the best hotels in Athens, very clean, all the staff are welcoming and helpful, great breakfast buffet, 2 min walking distance to Omonia metro station. Highly recommended.
Stayed 4 nights in Aug 2023
Response from Dionysia Dimitroula on 21 Aug 2023
Dear Roy, Thank you for taking the time to review your recent stay at "Grecotel Pallas Athena"! We are glad to read that you enjoyed the cleanliness of our rooms, the convenience of our location,our lavish breakfast ,which is mainly made by organic products from our own farm in Crete and of course our great hospitality! Thank you again for trusting us for your stay and we are all looking forward to welcoming you again in our hotel on your next visit to Athens! Warm Regards, Dionysia Dimitroula Front Office Manager

6/10 Okay

GEWELL

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The hotel bed was lop-sided and the springs were broken. There were people yelling outside the streets in the middle of the night for two nights in a row! We arrived tired on the morning of check-in but were brushed away from eating any breakfast because we officially didn't have the hotel room until 2 PM. And we were not allowed to eat until the next day. It was an inconvenience staying here. Nonetheless, the burger alone with 5 pieces of fries were 22 Euros!
Stayed 2 nights in Jul 2023
Response from Dionysia Dimitroula on 9 Aug 2023
Greetings Gewell, On behalf of everyone in "Grecotel Pallas Athena", we thank you sincerely for taking the time to review your recent stay with us. We are sad to hear that we didn't meet your expections. We would like to inform you though, as in most hotels, that breakfast is not included on the day of the arrival. Nevertheless, breakfast is available at an additional cost. As for the check in time, please rest assured that we always give priority to guests arriving early, given the fact that the room is available. Last but not least we warmly welcome every feedback we get from our guests and we will review your comments with our team in order to improve our product and services. We sincerely hope these incidents did not aggravate your overall opinion about our hotel and services as we daily strive to perform at our best. We hope to have the chance to host you again in "Grecotel Pallas Athena" to see all the improvements made based on your valuable words. Warmest Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Joanne

Stayed 3 nights in Jul 2023
Response from Dionysia Dimitroula on 27 Aug 2023
Thank you for taking the time to review your recent stay at "Grecotel Pallas Athena". Here in "Grecotel Pallas Athena" we daily try to deliver the highest of service and feedback like this motivates our team to treat our guests with great passion.We truthfully hope that you choose our unique hotel once again on your next visit to Athens!Warmest Regards,Dionysia DimitroulaFront Office Manger

10/10 Excellent

Simone

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dionysia Dimitroula on 31 Jul 2023
Thank you for taking the time to review your recent stay at "Grecotel Pallas Athena". Here in "Grecotel Pallas Athena" we daily try to deliver the highest of service and feedback like this motivates our team to treat our guests with great passion.We truthfully hope that you choose our unique hotel once again on your next visit to Athens!Warmest Regards,Dionysia DimitroulaFront Office Manger

2/10 Terrible

Maryann

False advertising! and they refused to refund.
I booked this hotel based on the images shown and the reviews and especially the pictures of the room type I selected, the lobby etc. I went to check in and my room was horrendous. Nothing like ANY of the images pictured. Bed was disgusting and headboard was old and tattered. The hotel is much older and the furniture in the lobby and rooms was filthy. The hotel refused to refund my money for the 3 night stay despite escalations. I explained it was false advertising and they were adamant. DO NOT STAY HERE.
Stayed 3 nights in Jul 2023
Response from Dionysia Dimitroula on 31 Jul 2023
Greetings Maryann,Thank you for taking the time to write to us.We were very sad to hear that we didn't meet your expectations. We warmly welcome every feedback we get from our guests in an effort to further improve our services. Rest assured that all necessary actions will be taken regarding the issues mentioned, as we are taking these matters with utmost priority. We truly hope that you would give us the opportunity to welcome you again in our Hotel to see all the improvements made based on your valuable words. Warmest Regards,Dionysia DimitroulaFront Office Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun wall art on every floor
Beautiful breakfast area
Stayed 3 nights in Jul 2023
Response from Dionysia Dimitroula on 27 Jul 2023
Thank you for rating your recent stay at "Grecotel Pallas Athena". We are happy to know that your overall experience was a positive one, as we strive daily to deliver exceptional service and unforgettable memories. The Team of "Grecotel Pallas Athena" is looking forward to welcoming you again in our property. Warmest Regards, Dionysia Dimitroula Front Office Manager

10/10 Excellent

Gloria

Stayed 7 nights in Jul 2023
Response from Dionysia Dimitroula on 18 Aug 2023
Thank you for taking the time to review your recent stay at "Grecotel Pallas Athena". Here in "Grecotel Pallas Athena" we daily try to deliver the highest of service and feedback like this motivates our team to treat our guests with great passion.We truthfully hope that you choose our unique hotel once again on your next visit to Athens!Warmest Regards,Dionysia DimitroulaFront Office Manger

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As it was my second time visiting them, they always impress me more than the last time. It was fabulous
Stayed 1 night in Jul 2023
Response from Dionysia Dimitroula on 27 Jul 2023
Dear Samir, I can not thank you enough for taking the time to write to us such an amazing review!! Here in "Grecotel Pallas Athena" we try our absolute best to deliver extraordinary service at all times. Allow me to thank you again for choosing our unique hotel for your stay in Athens and we are looking forward to seeing you again. Warmest Regards, Dionysia Dimitroula Front Office Manager

8/10 Good

ran

Stayed 3 nights in Jul 2023
Response from Dionysia Dimitroula on 27 Jul 2023
Thank you for rating your recent stay at "Grecotel Pallas Athena". We are glad that your overall experience was a positive one and we hope that you will give us the opportunity to welcome you back on your next visit to Athens!Warm Regards,Dionysia DimitroulaFront Office Manager