Title: Isa Victory Hotel Boutique Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=9083087&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Isa Victory Hotel Boutique Travelers enjoy morning coffee on the charming terrace or take an invigorating dip in the spa tub at this stylish boutique hotel retreat ## Photo gallery for Isa Victory Hotel Boutique ![Rooftop terrace - Isa Victory Hotel Boutique (Armenia)](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/f04dbfa3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Isa Victory Hotel Boutique (Armenia)](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/a39ad739.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Room, 2 Double Beds | View from room - Isa Victory Hotel Boutique (Armenia)](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/eb95a448.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Isa Victory Hotel Boutique (Armenia)](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/0eb55c83.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor spa tub - Isa Victory Hotel Boutique (Armenia)](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/80f00faf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Isa Victory Hotel Boutique blends entertainment with relaxation in an upscale setting. Guests can unwind in the spa tub or enjoy the picturesque terrace. Enjoy free full breakfast, high-speed WiFi, dry cleaning/laundry services, and 24/7 front desk assistance. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Hot tub - Breakfast included - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £82 additional charges may apply 2 Apr - 3 Apr VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=9083087&PinnedHotelID=9083087&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=9083087&PinnedHotelID=9083087&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=9083087&PinnedHotelID=9083087&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=9083087&PinnedHotelID=9083087&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=9083087&PinnedHotelID=9083087&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=9083087&PinnedHotelID=9083087&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=9083087&PinnedHotelID=9083087&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=9083087&PinnedHotelID=9083087&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Double Room ![Standard Double Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/8ab264cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Full-sized fridge/freezer LED TV Separate bedroom Premium bedding - Mountain view - 172 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Double Room, 2 Double Beds ![Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/d0e8fd06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Full-sized fridge/freezer LED TV Premium bedding Egyptian cotton bed sheets - Mountain view - 280 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Double Room ![Superior Double Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/adbe41b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Full-sized fridge/freezer LED TV Premium bedding Egyptian cotton bed sheets - 323 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Room, 2 Double Beds ![Junior Room, 2 Double Beds | View from room](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/eb95a448.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, 2 Double Beds 9.0 Wonderful 2 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Full-sized fridge/freezer LED TV Separate bedroom - City view - 474 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Suite, 1 Queen Bed, Balcony ![Suite, 1 Queen Bed, Balcony | Egyptian cotton sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9090000/9083100/9083087/39d25f1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Queen Bed, Balcony 8.0 Very good 2 reviews ### Highlights Balcony Soundproofed Individually decorated Private indoor hot tub Air conditioning Connecting rooms available Free cots/infant beds Kitchen - City view - 474 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FArmenia-Hotels-Isa-Victory-Hotel-Boutique.h9083087.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FArmenia-Hotels-Isa-Victory-Hotel-Boutique.h9083087.Hotel-Information) ## About the area Located in Armenia, Isa Victory Hotel Boutique is in the entertainment district. Cocora Valley and Otún Quimbaya Flora and Fauna Sanctuary reflect the area's natural beauty and area attractions include Coffee Park and Metropolitan Cultural Convention Centre of Quindío. Quindio Botanical Garden and La Morelia Farm are also worth visiting. [Visit our Armenia travel guide](https://www.expedia.co.uk/Armenia.dx6140801) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C4.55938%2C-75.65516&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QEbmFFcmR5sAytiFXhwKOhmOyww=) Avenida Bolivar 21 Norte 47, Armenia, Quindio, 630004 ### What's nearby - ![Montenegro, Quindío / Colombia. July22, 2016 Parque Del Cafe. Parque del cafe tourist site, Quindío, Armenia, Colombia](https://images.trvl-media.com/place/6100436/07df20ed-9a41-470c-a040-10c28ad40f7b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Coffee Park 36 min drive \- 9.6 miles - Metropolitan Cultural Convention Centre of Quindío 8 min walk \- 0.5 miles - Parque De La Vida 16 min walk \- 0.9 miles - Parque de Los Fundadores 19 min walk \- 1.0 mile - Museo del Oro Quimbaya 7 min drive \- 1.4 miles ### Getting around - Armenia (AXM-El Eden) 35 min drive ### Restaurants - Hamburguesas El Corral 2 min walk - Frisby 2 min walk - Pan y Chocolate 1 min walk - Pizza Factory 1 min walk - Leños & Carbón 2 min walk ## About this property ### Isa Victory Hotel Boutique Upscale hotel in the entertainment district Consider a stay at Isa Victory Hotel Boutique and take advantage of free full breakfast, a terrace and a coffee shop/cafe. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. Other perks include: - Free self-parking - A round-trip airport shuttle (surcharge), tour/ticket information and free newspapers - Smoke-free property, a 24-hour front desk and luggage storage Room features All guest rooms at Isa Victory Hotel Boutique offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and bathrobes. Other amenities include: - Egyptian cotton sheets and free cots/infant beds - Bathrooms with showers and free toiletries - 42-inch LED TVs with cable channels - Wardrobes/cupboards, full-sized fridge/freezers and coffee/tea makers ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/9000000/8310000/8309600/8309562/5dd1aa8f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mocawa Plaza Armenia Armenia - Pool - Hot tub - Breakfast included - Spa 9.2 Wonderful 922 reviews £93 additional charges may apply 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=8309562&PinnedHotelID=8309562&HadPinnedHotel=true®ionId=-1&adults=2) ![Snack bar](https://images.trvl-media.com/lodging/79000000/78120000/78117800/78117748/2b7ae71c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sexto by Icono Armenia - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 41 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=78117748&PinnedHotelID=78117748&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5230000/5227800/5227729/cd1ea7e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Campestre La Navarra Armenia - 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Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Area shuttle (surcharge) - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free full breakfast available daily 6:30 AM to 10:00 AM - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - 24-hour health club - Hot tub ### Family friendly - In-room cot - In-room full-sized refrigerator/freezer - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Business centre - Meeting room ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Egyptian cotton sheets - Free cot ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 42-inch LED TV with cable channels - IPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Full-sized refrigerator/freezer - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 20 per vehicle (return) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Isa Victory Hotel Boutique Armenia Isa Victory Hotel Boutique Isa Victory Boutique Armenia Isa Victory Boutique Isa Victory Boutique Armenia Isa Victory Hotel Boutique Hotel Isa Victory Hotel Boutique Armenia Isa Victory Hotel Boutique Hotel Armenia ## Frequently asked questions ### Is Isa Victory Hotel Boutique pet-friendly? ### How much does it cost to stay at Isa Victory Hotel Boutique? ### How much is parking at Isa Victory Hotel Boutique? ### What time is check-in at Isa Victory Hotel Boutique? ### What time is check-out at Isa Victory Hotel Boutique? ### Does Isa Victory Hotel Boutique provide a shuttle to the airport? ### Where is Isa Victory Hotel Boutique located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Isa Victory Hotel Boutique Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 119 8 - Good 56 6 - Okay 15 4 - Poor 8 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Nadia 20 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good hotel, great location, amazing staff. ##### Nadia Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Lusfidely 15 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place, good service, very central and very near mall and places to eat. I enjoyed my short stay ##### Lusfidely Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Benjamin 5 Jan 2026 Liked: Cleanliness, property conditions & facilities Overall the staff was very kind and helpful - special shoutout to Ivan who always made the day feel special. The location of the hotel has pros and cons: pros being the location itself, cons being the amount of noise around the property. One big complaint I have is the fact that our room’s shower door did not close properly resulting in our bathroom being flooded every time we showered. We raised this concern with the front desk but never got a resolution. ##### Benjamin Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Tony 1 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was really nice ##### Tony Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Diana 8 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed at this hotel for 14 days . The staff is super friendly and helpful. It’s right next to the shopping mall and many places to eat around . Never needed to go to far there’s everything in the area and super safe . Love how clean the hotel is and the option to get everything room services including some laundry . I will definitely return . The best underrated hotel in the area . ##### Diana Stayed 14 nights in Feb 2025 ### 10/10 Excellent #### Michael 3 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Classy boutique hotel in the north of Armenia. Friendly service. Great room. Lovely views of the mountains. ##### Michael Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Sonia 3 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel to be literally in the middle of the city,great staff service, clean, quiet, amicable friendly ##### Sonia Stayed 1 night in May 2024 ### 10/10 Excellent #### Jorge 13 Feb 2026 Liked: Cleanliness, property conditions & facilities Amazing coffee and service great room ##### Jorge Stayed 1 night in Feb 2026 ### 10/10 Excellent #### Carmen 12 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Everything was excellent ##### Carmen Stayed 1 night in Jan 2026 ### 10/10 Excellent #### JEANNETH 17 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente ##### JEANNETH Stayed 4 nights in Oct 2025 ### 8/10 Good #### Daren 19 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel , well located ##### Daren Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Yitzhak 12 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff and a hospitable location to stay. ##### Yitzhak ### 10/10 Excellent #### John 28 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel, ideal position and friendly staff ##### John Stayed 1 night in Sep 2017 ### 6/10 Okay #### Gabriel G 20 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There was a lot of noise in the hotel ##### Gabriel G Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Yesenia 12 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything was wonderful. Great breakfast, staff and fcilities ##### Yesenia ### 10/10 Excellent #### Ryan 31 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is very clean and located in an excellent part of town. The staff was very friendly and everything went smooth. I will return to Isa Victory the next time I need an hotel in Armenia. ##### Ryan Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Lucy 28 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service ##### Lucy Stayed 6 nights in Jul 2022 ### 6/10 Okay #### Juan 26 Aug 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities 5th time in that hotel…ac in rooms 304 and 302 don’t work. ##### Juan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Luis Alberto 17 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Excellent ##### Luis Alberto Stayed 1 night in Sep 2017 ### 8/10 Good #### Adriana 4 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent attention ##### Adriana ### 8/10 Good #### Verified traveller 16 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Service at frontdesk great, but food in restaurant not good. Chicken was raw, the other plate came cold... ##### Verified traveller Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Jared 17 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Isa Victory was a great experience for us!!!! I stayed 2 nights with my new wife and we loved the place. It is right next to a mall so we had easy access to anything we needed and we got lucky and was able to park in the main parking lot on site but there are only a few parking spots there so we loved our spot and did not ever have to make the short walk from their other parking lot. The staff who took care of the complimentary breakfast were awesome and we loved the breakfast both days!! We enjoyed the sauna one night and really enjoyed using that and the next night we used the roof top hot tub but that was just ok, it took 4 hours to heat up and the jets were not massage power but just barely pushed the water power but it was still a great atmosphere to relax on the roof and talk in the nice warm water! Overall, we both enjoyed the room and location and the staff were great! ##### Jared Stayed 2 nights in Aug 2022 ### 4/10 Poor #### Monica 24 Oct 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### taxes I have to paid for the taxes and we are American citizens, in Colombia the American citizens don't have to paid hotel taxes, they don't have iron in to the room ##### Monica Stayed 3 nights in Oct 2017 ### 8/10 Good #### Mathias Anna 3 Sept 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Good hotel in city area At check-in they did not recognize our reservation from cheaptickets.com, according to the manager the hotel did not work with cheaptickets. Because we had a confirmed prepaid reservation I called with cheaprickets in the US. After 40 minutes on the phone with cheaptickets the hotel found the reservation...... Both bad service from the hotel Staff as well as from cheaptickets, the 40 minutes International call is probably more expensive than the reservation itself. When we returned that evening the hotel put an apology note in our room with two deserts. ##### Mathias Anna Stayed 2 nights in Aug 2017 ### 2/10 Terrible #### William 11 Jun 2020 #### I was lied to I specifically stopped walked into the hotel three days before I booked a nonrefundable and I asked them specifically is your Jacuzzi going to be open or is it closed because of the coronavirus they said when you check in it will be open by then I said OK and I booked it the only reason I booked the hotel was because I wanted to relax for four days in a Jacuzzi then I check in and they tell me know it’s not open and they have never had planned to have it open I said why did one of your employees three days ago and I asked told me yes it will be open completely lying to me not very nice not reputable ##### William Stayed 4 nights in Jun 2020 ---