Arena Plaza Shopping Mall

The only thing that needed improvement was that chafing dishes should be used to ensure that scrambled eggs and sautee veggies are kept warm.

Lightning outside can be improved. Staff can be a little bit more welcoming. It’s a beautiful hotel in a dark street. The city can be more helpful if they put better street lights. The bathroom is impressive due to heated floors. The room is spacious. If you request they will give you slippers to wear on the room.

Everything in all honesty was really good. Staff really helpful, the lady(red hair wish we'd asked her name)at breakfast made our kids packed lunch which was a life saver 3 hours later. So a huge thanks to her. The biggest let down was the later check in process. We did speak to the front desk in the morning and the explanation was details weren't readily available through Expedia when booking on Expedia. I can't see this being the case because correspondence before arrival via email, Expedia and phone. That should be streamlined somehow or the process to have an opt in option. Having that sprung on us at 10pm with two tired children on the street outside wasn't ideal. But we can take the good with the bad. Within that late check in process there should be also and option to request drinks put in as all additions (water, snacks, beer etc.) we're locked in a fridge. It'd be a nice touch to be able to request and pay for those to be in the fridge in the room on arrival