Aranmula Holidays from £587

Everything was great

Loved the property, staff and service.

It was off season and there was some annual maintenance going on - it has to happen sometime - but the hotel manager and staff had made every effort to minimize this and to more than compensate. If you wanted a fully equipped gym you might have been disappointed but if you wanted to stay in a simply beautiful property - and we were delighted in all respects from room, food, amenities, activities, and location this place is it. But what makes this property special is quite the most genuinely charming and hardworking and professional staff I have encountered in my 45 years of international travel this is the place. From room and catering to garden and security the staff are very well trained, clearly Taj brand appreciative based on conversations I had with them, motivated and make this property as nice as it is. We stayed at 2 other 5 star properties on this trip and this was our clear favourite and made it an exceptional memory.

I would expect the pool to be cleaned up before the stay and courtesy call to check on daily until guests leave for additional cleaning. I would also expect housekeeping staff to supply water which they didn’t on day 2 of the stay. Definitely lots of room for improvement for this resort.