Outdoor pool

Reviews of El Convento Boutique Hotel

4 out of 5
El Convento Boutique Hotel
2a Avenida Norte No. 11, Antigua Guatemala, Sacatepequez

Reviews

9.4

Exceptional

Rating 10 - Excellent. 439 out of 584 reviews" "
Rating 8 - Good. 95 out of 584 reviews" "
Rating 6 - Okay. 24 out of 584 reviews" "
Rating 4 - Poor. 14 out of 584 reviews" "
Rating 2 - Terrible. 12 out of 584 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent service. Relaxing rooftop.
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

4/10 Poor

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While we waited for our room to be ready we decided to relax by the pool. We asked for limes for our drinks, and they said they were out. We had to ask twice and it still took over an hour to get limes. We ran out of toilet paper and I requested more through whatsapp I asked twice. They NEVER brought more. I noticed the glass water bottle they provide in the room had lipstick on the rim (someone drank from the bottle before) so we did not drink it and waited for the next day to get a new one. after the room was cleaned and they put a new bottle, IT HAD THE SAME LIPSTICK ON IT. THey do not wash the glass water bottles provided in the rooms. Also, there is a large water tank in the hallway that you can get water from and it was almost empty when we left at 12pm to walk around. I told the front desk about it to please refill it because we did not have any water. when we got back to the hotel at 6 pm it still was empty. Any concerns I shared or needs we had were not attended too. We will not be staying here ever again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Werner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property and amazing service, will stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous week, room, breakfasts at El Convento! Expensive, but worth it. The only flaw in a perfect week was that they insisted we pay $20 for a chipped coffee cup that tipped off of a nightstand. After spending over 3 grand for a week, my wife negotiated $12 for the cup.
Stayed 7 nights in Feb 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to all of Antigua! Service was impeccable, the grounds beautiful and the room spectacular! Looking forward to staying here again next year
Stayed 2 nights in Feb 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an oasis in a noisy busy city. The gardens, group areas and restaurant are beautiful and well kept. The upper patio is especially wonderful. I do wish the pool was nicer. It is small and very cold and in a dark place in the garden.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Convento is quaint, quiet and simply wonderful! If you are thinking of staying here be sure and book early because there aren’t many rooms and it fills up fast! We had to move rooms mid-stay because they were didn’t have the same room available throughout our stay. The hotel is beautiful and has a lovely rooftop and many quiet sitting areas available to all guests.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with amazing service, views, and accommodations.
Stayed 3 nights in Feb 2024

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can come back to this place any day
Stayed 1 night in Feb 2024

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and grounds are stunningly beautiful and well-manicured. The breakfast in the morning, made to order, was definitely what you'd find in a 5-star hotel. Staff was super helpful and recommended places to eat and offered tours, massages and more. I lost a screw from my favorite sunglasses while there and one of the staff fixed them. It's located within walking distance of everything you'd want to see in downtown Antigua. I can't say enough.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
El Convento was undergoing some cosmetic work to the street-facing outside walls during our stay, so pulling up to the hotel for the first time was “unassuming”. Once inside, the experience was everything one could ask of a luxury boutique hotel. My favorite aspect was the blending of “old historic convent” with a very well appointed and functional hotel. Wood work, tile, common spaces, restaurant, pool, and upstairs patio are gorgeous. The staff is excellent and very helpful. Ariana at the reception desk great. And helped arrange transportation for us to go to Panajachel/Lake Atitlan for a couple days. If you need transportation, ask for Edgar Barrillas. He is excellent. During the 2 hour drive to Pana, he was a wealth of historical information on the region. He even picked us up after stay in Quetzaltenango and drove us back to Antigua. The property is stunningly beautiful, but the mark of an elite hotel is the staff. I would definitely recommend this boutique hotel for a stay in Antigua!
Stayed 2 nights in Jan 2024

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My room was not ready, they did not provide the key. I had to look for them and ask for my key.
Stayed 1 night in Jan 2024

10/10 Excellent

Pablo

Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The El Convento Boutique Hotel is an excellent property. We stayed for 5 nights in Jan 2024 and really enjoyed our stay. The service was great, the room was really nice and the hotel, facilities etc. are very well maintained. The location is awesome as everything is Antigua proper is within walking distance. My only gripe was that the breakfast (which is included) was not a good look and sadly the coffee served w/breakfast was bad which is unfortunate given the quality of coffee cafes all throughout Antigua. You might like it, we didn't but it doesn't deter from the fact that hotel, its staff and facilities are great. Would definitely stay again! Overall the hotel and Antigua was a great experience
Stayed 4 nights in Jan 2024

10/10 Excellent

Lady

Stayed 4 nights in Jan 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay, the staff was great.
Stayed 1 night in Jan 2024

2/10 Terrible

Alexandre

Stayed 1 night in Dec 2023

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Carolina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful bello!! Best shower after traveling and wonderful friendly staff. We couldn’t be happier with our stay. We felt safe and the architecture was stunning. What a beautiful experience, thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Stayed 4 nights in Sep 2023

4/10 Poor

Helen

Liked: Staff & service, property conditions & facilities, room comfort
LO BUENO, LO MALO, LO TERRIBLE
LO BUENO - Las instalaciones son hermosas. El personal es muy amable y servicial, en particular Ariana en Front Desk fue un encanto y estuvo atenta para asistirnos. LO MALO - La limpieza del área del jacuzzi de mi habitación no era óptima, la cama de sol estaba sucia y llena de hojas, igual que el jacuzzi, no invitaba a utilizarlo. / Artículos de tocador de cortesía - ninguno!!!!!!!! Para un hotel boutique como este, yo habría esperado que el baño incluyera un kit con rasuradora desechable, pasta de dientes y gorra de baño. Además dado que el jabón para bañarse es líquido, considero que debió ofrecérsenos una esponja. LO TERRIBLE - Nos hospedamos el sábado 2 de diciembre 2023 y había una boda en la terraza del hotel. El Convento NO tiene instalaciones adecuadas para tener boda y huéspedes al mismo tiempo. Debimos soportar la música y la algarabía de los asistentes a la boda hasta las 10pm de la noche. Queríamos relajarnos y no fue posible. // El precio de la habitación por una noche fue de US$452. Considero que la relación costo valor fue pérdida para mí. No volvería a repetir en el Convento, y de hacerlo, primero preguntaré si no hay eventos para esa fecha. Como recomendación al hotel, si van a admitir bodas, asegúrense que les reserven todas las habitaciones los mismos asistentes a la boda y no admitan huéspedes ajenos a la celebración. Nuestra estancia fue decepcionante.
Stayed 1 night in Nov 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Convento facilities and staff/service were the best we experienced in Antigua. Will certainly go back. Very unique space, great breakfast, amazing sleep.
Stayed 1 night in Nov 2023

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous retreat, with well-appointed rooms, a super comfortable bed, and a spacious bathroom. The staff is excellent, ready to assist at any moment and always friendly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, the staff and location are excellent
Stayed 1 night in Nov 2023

10/10 Excellent

PAOLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful
Stayed 4 nights in Nov 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and go out of their way to help
Stayed 1 night in Nov 2023

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Amazing
Response from Hotel Management on 15 Oct 2023
Dear Heather, We love to know that your stay was amazing, it was a great pleasure for us to be able to serve you. We hope to have the pleasure of having your valuable visit again! An excellent day!

10/10 Excellent

Isidoro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 2 nights in Oct 2023
Response from Hotel Management on 15 Oct 2023
We are grateful for the time you have taken to let us know about your experience with us, we love knowing that it was very nice stay. We hope to have the pleasure of serving you again in the next opportunity! Regards,

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Diego on 4 Oct 2023
Estimada Dolores, Nos encanta saber que su estadía fuera de 5/5 puntos! Agradecemos mucho el tiempo que ha tomado para hacernos llegar su experiencia!Esperamos vernos de nuevo pronto y poder seguir sirviéndole de la misma manera.Un excelente día!

10/10 Excellent

Celina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Dor

Stayed 1 night in Sep 2023
Response from Diego on 4 Oct 2023
Estamos agradecidos por el tiempo que ha tomado para hacernos llegar su experiencia con nosotros, nos encanta saber que fuera de 5/5 puntos.Esperamos tener de nuevo el gusto de servirle en una próxima oportunidad!Saludos,

10/10 Excellent

Jose

Stayed 2 nights in Sep 2023
Response from Diego on 4 Oct 2023
Estimado Jose, Estamos muy agradecidos por el tiempo que ha tomado para hacernos llegar su experiencia. Nos encanta saber que su estadía con nosotros fuera placentera. Esperamos poder tener de nuevo el gusto de contar con su valiosa visita

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Sep 2023
Response from Diego on 13 Sept 2023
Dear Rhonda, We love knowing that you were able to enjoy everything in your recent stay with us.We hope to have the pleasure of having your visit again, it will be a pleasure for us to serve you again!An excellent day!

10/10 Excellent

Luis

Stayed 2 nights in Aug 2023
Response from Diego on 13 Sept 2023
Estimado Luis, Agradecemos mucho el tiempo que ha tomado para hacernos llegar su experiencia, nos encanta saber que fue de 10 puntos!Esperamos seguir contando con su valiosa visita en un futuro proximo!Un excelente día!

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stayed at El Convento. The hotel is beautiful, breakfast was included and it was delish. Personal is very friendly.
Stayed 2 nights in Aug 2023
Response from Diego on 4 Oct 2023
Dear Gabriella, We are very grateful for your comments. We love knowing that you were able to enjoy your stay, especially our delicious breakfast and the service of our staff.We hope to have the pleasure of having your valuable visit again.An excellent day!

10/10 Excellent

Katrina

Travelled with partner
Best hotel in Antigua
Stayed 1 night in Aug 2023
Response from Diego on 27 Aug 2023
Dear Katrina,We are delighted to know that you were able to enjoy your stay with us.For us it will always be a pleasure to serve you.We are grateful for the time you have taken to send us your comments, they are very important to us!We hope to see you again soon!

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Aug 2023
Response from Diego on 27 Aug 2023
Dear Amaury, We are delighted to know that you were able to enjoy your stay with us.For us it will always be a pleasure to serve you.We are grateful for the time you have taken to send us your comments, they are very important to us!We hope to see you again soon!

10/10 Excellent

Jaime, Guatemala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 2 nights in Aug 2023
Response from Diego on 16 Aug 2023
Dear Jaime, We are very grateful for the recommendation.We hope to have the pleasure of having your visit again.Have a nice day!

8/10 Good

Andrea, Guatemala

Liked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Diego on 13 Sept 2023
Estimada Andrea, Agradecemos mucho el tiempo que ha tomado para hacernos llegar su experiencia. Agradecemos mucho el tiempo que ha tomado para hacerla llegar. Un excelente día!Esperamos seguir contando con su valiosa visita en un futuro proximo!Un excelente día!

8/10 Good

Tomilya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the breakfast was great. My only complaint was the mosquitoes in the room, which we just attributed to visiting Guatemala during the rainy season. But overall, the hotel and staff were all amazing
Stayed 3 nights in Jul 2023
Response from Diego on 1 Aug 2023
Dear Tomilya,We are very happy to know that we had the pleasure of having your valuable visit!We are delighted to know that you were able to enjoy our facilities, especially our delicious breakfast. We have taken note of your comments and have forwarded them to our staff in charge.We hope to have the pleasure of having your valuable visit again!

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindisimo el hotel, delicioso el desayuno, comoda la cama y el baño, muy amable los meseros
Stayed 1 night in Jul 2023
Response from Diego on 11 Jul 2023
Estimada Ana, Nos encanta saber que pudo gozar de nuestras instalaciones, en especial de nuestro delicioso desayuno, la cama en su habitación y el servicio de nuestro equipo de meseros!Esperamos poder contar de nuevo con su valiosa visita! Un excelente día!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito y agradabke el personal 10/10
Stayed 1 night in Jun 2023
Response from Diego on 11 Jul 2023
Estimado William, Agradecemos mucho el tiempo que ha tomado para hacernos llegar su recien experiencia con nosotros!Nos encanta saber que pudo gozar de nuestras instalaciones y el servicio del equipo fuera de 10 puntos!Esperamos contar con su valiosa visita de nuevo pronto!