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Reviews of Anderson Inn

2.5 out of 5
Anderson Inn
5810 South Scatterfield Road, Anderson, IN

Reviews

5.6
Rating 10 - Excellent. 38 out of 266 reviews" "
Rating 8 - Good. 52 out of 266 reviews" "
Rating 6 - Okay. 56 out of 266 reviews" "
Rating 4 - Poor. 46 out of 266 reviews" "
Rating 2 - Terrible. 74 out of 266 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

4.2/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place to stay for what they charge. Will be staying more in the future.
Stayed 2 nights in May 2024
Response from Management on 11 May 2024
Dear Guest,Thank you for the stay and the generous appreciation.Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you.Looking forward to welcoming you again.Thanks,Management

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing fancy. A place to sleep and shower, which is all we needed. Appropriate for price.
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Dear Guest,Thank you .We really appreciate that. We will work harder to make it better. Thank you

6/10 Okay

James

Disliked: Cleanliness
It’s an older hotel and it’s clean just fine details tape on top of toilet seat. Could see splatter on shower, etc. good for the price so. No complaints.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear James,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks,Management

8/10 Good

James G

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed. It’s not the Ritz Carlton but neither is the price. Basic affordable place to crash.
Stayed 2 nights in Apr 2024
Response from Paul on 10 Apr 2024
Thank you so much for your feedback. We’re really appreciated.

2/10 Terrible

Farid, Fishers

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a spot to spend a night on
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
Dear Farid, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 14 Dec 2023
Thanks

2/10 Terrible

Brian G

Disliked: Cleanliness, property conditions & facilities
No ‘lamps’ just 2 overhead lights. The heater blows the curtain open so that the room is on public view. The sink faucet sprays above the sink and soaks the top of the vanity. I just killed a cockroach - picture available upon request. Not sure I’ll stay the night……
Stayed 1 night in Nov 2023
Response from Management on 14 Dec 2023
Dear Brian, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice New shower stall
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Dear Brenda,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay Thanks,Management

4/10 Poor

Ron

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Management on 14 Dec 2023
Thanks

4/10 Poor

Talmara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was hair in the bed from others before us
Stayed 1 night in Oct 2023
Response from Paul on 16 Oct 2023
Dear Guest we’re apologies for the inconvenience. We will do our best to resolve this issue as soon as possible.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Checked out within 30 minutes of arrival. Saw one cockroach and knew I could not stay the night. The staff was understanding and did not question why I was leaving. I wish nothing but the best for the Anderson Inn.
Stayed 2 nights in Sep 2023
Response from Management on 11 Oct 2023
Dear Guest, I am distressed to see your comments.We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Thanks,Management

2/10 Terrible

Jeff

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for.
Stayed 2 nights in Sep 2023
Response from Management on 11 Oct 2023
Dear Jeff,Thank you so much for your feedback. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever!!!!!!
Waited in line with five others trying to check in for almost fifteen minutes while the guy running the place talked on the telephone. Then he finally came to the window told everyone he would be right back. Then he proceeded to come out lock the door and got in his car and left the premises!! Left all of us just standing there. I waited for another ten minutes in which time he did not return. So needless to say we had to find and pay for another hotel. Went back the next morning to get a refund and they refused saying we should have waited for the manager to return!! Horrible service! The place was also terrible looking, trash in the parking lot, old and worn down. Avoid this place at all costs!!
Stayed 1 night in Aug 2023
Response from Management on 11 Oct 2023
Dear Guest,I am distressed to see your comments.We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Thanks,Management

2/10 Terrible

Peggy

Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the price..... Very Basic..... Very Minimal Room and Motel
Stayed 1 night in Aug 2023

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities
the room is non-smoking and the cigarette litter is dirty. First and last time I'm in this place
Stayed 1 night in Jul 2023

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
.Scary dump
I made a reservation for three nights I ended up staying for about 30 minutes before getting another hotel across the street. Is that 30 minutes I was a cop it in the parking lot twice by Phil is pushing shopping carts full of garbage asking for money and when I got to my room I went up there five minutes before a prostitute knocked on the door and proposition me. The television has three channels… Three! They were CNN, the WNBA channel and finally a channel dedicated to self-help testimonials. I went across the street back to the Charleston in the next morning to ask for a refund which was promised on hotels.com where I made the reservation and was told they don’t give any refunds. I explain to them what happened the day before that I was uncomfortable staying there because one of the two locks on the door didn’t even work. The hotel clerk said call a cop if you don’t like it. That would give us -5 stars .
Stayed 3 nights in Jul 2023

10/10 Excellent

Danielle

Travelled with partner
It was a placeto lay out heads.
Stayed 1 night in Jul 2023
Response from Meet Patel on 19 Jul 2023
Thank you so much for your feedback.

10/10 Excellent

Cary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Paul on 19 Jul 2023
Thank you so much for your feedback. We’re really appreciated.

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Nick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Upon check in the attendant was nice however on his cell phone video chatting with a woman. He gave me the card said oh yea your room is 208. Upon entering the room I noticed multiple cigarette burns on the comforter as well as a large oily looking stain. There were no free plugs in the actual room itself to charge our phones so we had to sacrifice the refrigerator plug. Bathroom was clean but clearly rusted and painted over. Upon pulling back the blankets I’d found that the bed was covered with 2 flat sheets (no fitted sheet) the box frame on the bed now visible had multiple stains on it. Overall not a very pleasant feeling. Given the hour we’d gotten in and having driven 16 hours we’d sacrificed trying to find another place but wouldn’t recommend going there to anyone!!
Stayed 1 night in Jun 2023

8/10 Good

David

Business traveller
Liked: Cleanliness
Room was close to everything. Needs to be updated extremely bad. Bed was comfy,but covers and sheets were filthy. Thankfully I bought my own.
Stayed 1 night in Jun 2023

2/10 Terrible

Lelah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay far away from this hotel DO NOT STAY HERE
My stay was absolutely horrible when we walked in to our first room the sheets and bed was completely filthy and there was burn marks on the sheets and comforters and I checked the bathroom the vent was hanging off the wall and there was roaches in the shower so me and my husband went down to complain and the man behind the counter came and looked at the room so he gave us another room and then got mad at us for checking the sheets and the new room had some yellow stain on the sheets we did stay but would not recommend this hotel to anyone also the pictures do not look nothing like the room
Random red stain on the comforter
Big yellow stain on the sheet
Vent hanging off the wall
Burn marks in the blanket
Stayed 1 night in May 2023

2/10 Terrible

Nadisha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

4/10 Poor

Michael

Stayed 2 nights in May 2023

4/10 Poor

Circus

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Floors were dirty, room smelled like smoke. Burn holes in blankets on bed. Tv remote didnt work. Very noisy. No extra blankets or pillows. Lack of hangars, broken chair under desk.
Stayed 1 night in Apr 2023

2/10 Terrible

Molly

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Paul

Disliked: Staff & service
Stayed 1 night in Apr 2023

4/10 Poor

Michael

room is dated. not real bad for cleanliness. cigarette burn in blanket.
Stayed 1 night in Mar 2023

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap but surprisingly clean
Stayed 1 night in Feb 2023

8/10 Good

Dorland

Stayed 1 night in Feb 2023

2/10 Terrible

Kalah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Erica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely terrible. Stayed for 20minutes and had to leave. The room did not look like the picture provided upon booking, there was a terrible smell upon entry as well as in check in. Once in the room the bed had stains on the sheets and mattress, the walls were all chipped and banged up, the bathroom had old rust spots and the carpet was all ripped up. When turned the heat on smelled like something had died in it. The noise level, you could hear all conversations in adjacent rooms, doors slamming and the traffic was terrible. Packed our things and left, never again! Travellers beware…NOT HOW ROOM IS ADVERTISED.
Stayed 1 night in Jan 2023

2/10 Terrible

Eric

6/10 Okay

Adrien

Stayed 1 night in Nov 2022

6/10 Okay

Dustie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked how close it was to everything like shopping and food. I hated that we kept smelling cigarette smoke.
Stayed 1 night in Oct 2022

2/10 Terrible

Barbara

Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the property matches the pictures. My room had a smell of old mold. It also had roaches. I could not sleep in the bed because the sheets had spots on them and the bedspread was full of cigarette holes. The shower looked filthy at the bottom and the drain had hair in it along with roaches' will not rent a room here again.
Stayed 1 night in Oct 2022

6/10 Okay

Rhiannon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
no ice machine working.
Stayed 1 night in Sep 2022

4/10 Poor

Gordon

Disliked: Amenities, property conditions & facilities
Everything was very run down.
Stayed 1 night in Sep 2022

4/10 Poor

james, Elgin

Disliked: Amenities, property conditions & facilities
Crackhead motel
Stayed 1 night in Sep 2022

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd worse motel I never stayed at. So bad I had to leave immediately. I wouldn’t recommend staying here.
Stayed 1 night in Aug 2022

4/10 Poor

Shea

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
It was fine but the toilet didn't flush at all (even when we tried to do it manually from the tank.) And when we were preparing to check out, they were knocking on the door a few minutes early asking us to get out, and it made it very hectic to try to leave.
Stayed 1 night in Aug 2022

2/10 Terrible

Rachael D

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Don

Stayed 1 night in Jul 2022

4/10 Poor

Terry

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Had to find a place in a pinch as my usuals were booked. The TV and Wifi were fine; the AC unit required some coaxing and looked like a descendant of WW 2. The furnishings were of General Pershing vintage and Sherwin Williams had not visited the room in a couple of decades. The pool was inoperative; they clearly state that you have 5 minutes to cancel the room after checking in. The place probably serves a purpose for those in need; it is located close to Hoosier Park and other attractions.
Stayed 1 night in Jul 2022

4/10 Poor

Hector, Lebanon

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jul 2022

6/10 Okay

Laquisha

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
DON’T stay unless you are about to be homeless
Stayed 3 nights in Jun 2022

6/10 Okay

Lisa

Stayed 2 nights in Jun 2022

4/10 Poor

Robert

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

JC

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible experience. This place is nasty.
Stayed 2 nights in Jun 2022

6/10 Okay

Gary

Stayed 2 nights in Jun 2022