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Reviews of DoubleTree by Hilton Hotel Amsterdam - NDSM Wharf

4 out of 5
DoubleTree by Hilton Hotel Amsterdam - NDSM Wharf
NDSM-Plein 28, Amsterdam

Reviews

8.6

Excellent

Rating 10 - Excellent. 463 out of 936 reviews" "
Rating 8 - Good. 344 out of 936 reviews" "
Rating 6 - Okay. 82 out of 936 reviews" "
Rating 4 - Poor. 30 out of 936 reviews" "
Rating 2 - Terrible. 17 out of 936 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and friendly throughout which was fantastic to see! Room i was in 808 was immaculate as expected and breakfast was also good. Would definitely recommend!
Stayed 1 night in Apr 2024
Response from indy on 5 Apr 2024
Dear Chris,We're delighted to hear that you enjoyed your stay with us. Thank you for your kind words about our welcoming staff, immaculate room, and delicious breakfast.Your recommendation means a lot to us. We hope to have the pleasure of welcoming you back soon!Best regards,IndyDoubletree by Hilton

10/10 Excellent

Minoru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, perfect location. Away from all the hustle and bustle but just short free greet ride away.
Response from BEYS on 20 Jan 2024
Dear Minoru,Thank you for your kind review about your stay with us!We are happy to hear that you enjoyed the location.We are looking forward to seeing you again in the not too distant future!Kind regards,BenteFront Office Agent

10/10 Excellent

Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BEYS on 5 Jan 2024
Dear Lian,Thank you for your kind review!We are looking to welcoming you in the not too distant future.Kind regards,BenteFront Office Agent

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Overnight on business in the neighbourhood. Very comfortable room and and excellent breakfast.
Stayed 1 night in Dec 2023
Response from BEYS on 5 Jan 2024
Dear Phil,Thank you for your kind review.We are happy to hear that you enjoyed your time in Amsterdam and our hotel.We are looking forward to welcoming you in the not too distant future! Kind regards,BenteFront Office Agent

10/10 Excellent

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from BEYS on 5 Jan 2024
Dear Camille,Thank you for your kind review!We are looking to welcoming you in the not too distant future.Kind regards,BenteFront Office Agent

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel within easy reach to city sites
The room was a good size and rhe bathroom was roomy with quality towels (& facecloths...not commonly found in european hotels). One downside..the lighting was not great. Location was within a few minute walk to the ferry to the Centraal Station so most of the city sites were easily reached. Overall, a good stay
Stayed 4 nights in Oct 2023
Response from Luciana on 5 Nov 2023
Dear Joanne,Thank you for sharing your experience with us, I am glad to hear you enjoyed your stay and our service. We hope to welcome you back in the non distant future!With kind regards, LucianaFront Office AgentDouble Tree by Hilton NDSM Wharf

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent beside the ferry from central station... The room was spotless and very close to lift... The staff were excellent and friendly and obliging... Food was excellent.. Room was a little bit dark but I know that was going to be the case.
Stayed 4 nights in Oct 2023
Response from BEYS on 24 Nov 2023
Dear Peter,Thank you for your kind review. We are happy to hear that you enjoyed the location, the room, the food, and our service. We are looking forward to welcoming you in the not too distant future!Kind regards,BenteFront Office Agent

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced small jail cell
Stayed two nights before a cruise in the smallest hotel room I have ever been in,the area around the hotel looks like a homeless camp. The windows of the hotel have metal mesh covering them looks like a prison. The rooms have a queen bed with just enough room to get around it and a small bathroom. Housekeeping forgot to clean our room so after a long day of site seeing we came back to a dirty room and no clean towels. The restaurant is way over priced even for a hotel restaurant (32 euros for a cheese burger and fries) . Don’t waste your money on this place
Stayed 2 nights in Oct 2023

8/10 Good

JAMES S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hilton. It is very convenient to the railway station just a short ferry ride, which we also enjoyed. It is located in an apartment residential area with a lot of commuters on the ferry every morning and evening. The facility has a nice breakfast buffet that we enjoyed several times. The staff in the Dining room were superb. There are several nice restaurants within walking distance along with some carry out places. There is a fantastic amount of street art around the area which we thoroughly enjoyed but some might feel concerned about it. We were also happy with the more reasonable price of this hotel, versus some of the others down by the rail station.
Stayed 4 nights in Jul 2023
Response from Marloes | Front Office Agent on 26 Sept 2023
Dear James, thank you for your review. We are happy to hear that you enjoyed your stay so much. Your compliments about the hotel, the staff, and the ferry are very appreciated. We are looking forward to welcoming you back to the hotel. Kind regards,

10/10 Excellent

Mindi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, it was a great location, absolutely amazing spot. Great facilities & staff. The only minor issue we had was the limited air flow in the room. Being on the ground floor there was only 1 window with a very slim opening which didn’t allow much flow & air conditioning was far from the bed so it’s effectiveness was minimal in that area of the room. Other than that one issue, everything was fantastic, staff we very helpful, everything was clean & as expected of a Hilton standard.
Stayed 3 nights in Sep 2023
Response from BEYS on 24 Nov 2023
Dear Mindi,Thank you for your kind review. We are happy to hear that you enjoyed the location and our service.I am sorry to hear that we did not succeed your expectations regarding the air-conditioning. We are more than happy to accommodate you in the future to a higher floor room.If you have any further questions, please do not hesitate to contact us.Kind regards,BenteFront Office Agent

4/10 Poor

O

Liked: Cleanliness, property conditions & facilities, room comfort
No more Hilton Hotels for me
I was quite upset because they charged me 20 Euros for late check out. This is the first time I got charged this. When I asked the counter in the morning, I was not told of this charge. I have stayed in many hotels in my life, when I request for late check out, none have charged me. This is the only one. Probably the last time I will stay with Hilton
Stayed 1 night in Sep 2023
Response from Marloes | Front Office Agent on 21 Sept 2023
Dear Mr. I'm sorry to hear about your experience with the late check-out charge during your recent stay at our hotel. We truly value your feedback and apologize for any inconvenience you may have encountered.It's important for us to address your concerns and clarify that this late check-out charge is in line with Hilton's policy. While we aim to provide exceptional service to our guests, Hilton properties may have policies in place regarding late check-outs, which may include associated fees. However, we understand that clear communication is key, and it seems there may have been a lapse in conveying this policy to you.We appreciate your loyalty as a guest, and we hope you would consider giving us another chance to provide you with a more positive experience in the future. If you have any further questions or concerns, please feel free to reach out to us directly. Your comfort and satisfaction are our top priorities, and we look forward to the opportunity to host you again and exceed your expectations. Kind regards,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunate experience
Death in the family and we couldn't get the stay refunded.
Stayed 1 night in Sep 2023
Response from BEYS on 16 Sept 2023
Dear Anonymous,I am very sorry to hear about this. May I kindly ask to email us, so we can provide you with a better service. Kind regards,BenteFront Office Agent

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but NDSM is very out of the way feom Amsterdam centre. There is a ferry available but you need to time it correct otherwise you wait for it to arrive and then have the 15min sail. To quickly nip into Amsterdam for a look and some food already will take 1 hour for the travel. Last boat sail 11.30pm so your also on a curfew. Room has aircon but it does not fully turn off. Pressing the off button simply turn the temp off but not the fan and the window does not open. Ok for a business stay but if staying for leisure I would suggest booking in Amsterdam central.
Stayed 2 nights in Aug 2023
Response from Paul on 26 Aug 2023
Dear David,Thank you very much for your stay. I am reading that the ferry was not the most convenient public transport way for you, I would advise for the next time to plan the travel with the schedules we can offer you in the hotel or with the information you can get at the station. It would safe you a lot of time.Regarding, the airco in the rooms. Certainly, we cannot open our windows for the safety of our guests, that is why we need to refresh the air in the rooms periodically for the wellbeing of our guests. I am terribly sorry that we didn't explain this at the hotel. Apologies for this inconvenient.With kind regards,

10/10 Excellent

Yavuz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir wahren sehr zufrieden mit der Hotel sehr saubere Zimmer große Bad vor allem die Fenster von der Decke bis Boden Panorama Ausblick. Ich werde jedem empfehlen. Auch die personal sind sehr freundlich.
Stayed 2 nights in Aug 2023
Response from Marloes | Front Office Agent on 25 Aug 2023
Dear Yavuz, thank you for your review. I am happy to hear that you enjoyed your stay so much. We appreciate your compliments about the hotel and the friendly staff. We are looking forward to welcoming you back to the hotel. Kind regards,

4/10 Poor

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great looking rooms. Poor sound insulation
Room walls are paper thin, could hear next rooms phone calls until 3.00 am!
Stayed 1 night in Aug 2023
Response from BEYS on 24 Aug 2023
Dear M,Thank you for taking the time to write a review about your recent stay with us.First and foremost, I would like to express our sincere gratitude for choosing to stay at our hotel. Your feedback is of paramount importance to us, as it helps us continually improve our services and provide the best possible experience to our valued guests.Your rating has a significant impact on our daily performance, and we are genuinely committed to understanding the specific factors that contributed to your assessment.I am sorry to hear that we did not succeed your expectations regarding the room. May I kindly ask if you have informed our night agent for this matter? In that case, we can act immediately.If you have any further questions, please do not hesitate to contact us. We are more than happy to be at your service.Thank you for your time and consideration. We look forward to hearing from you and hope to have the opportunity to restore your trust in our establishment in the future.Kind regards,BenteFront Office Agent

10/10 Excellent

Mark

Stayed 3 nights in Jun 2023
Response from Marloes | Front Office Agent on 3 Aug 2023
Thank you for your review. We are happy to hear that you enjoyed your stay so much with us. We are looking forward to welcoming you back to the hotel. Kind regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult
Stayed 1 night in Jul 2023
Response from Front Office Team on 11 Jul 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Filip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from MAGK on 22 Jun 2023
Dear Filip,Thank you for your time and feedback. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you again some time soon and we always remain at your disposal.Sincerely,MariaFront Office Agent

10/10 Excellent

SANDRA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Could be a bit noisy as there is big parking lot.
Stayed 2 nights in May 2023
Response from Marloes | Front Office Agent on 7 May 2023
Dear Sandra, thank you for your review. We are happy to hear that you enjoyed your stay so much with us and that you liked the location. We are looking forward to welcoming you back to the hotel. Kind regards,

10/10 Excellent

Ashley

Stayed 1 night in Apr 2023
Response from Marloes on 25 Apr 2023
Dear Ashley, thank you for your review. We are happy to hear that you enjoyed your stay so much with us. We are looking forward to welcoming you back to the hotel. Kind regards,

8/10 Good

Jody, Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel’s biggest asset is its location. The hotel is right next to the free ferry that takes you directly into Central Station. Therefore, within 15 minutes you’re in the center of Amsterdam with access to metro, tram, buses, and the train! Around the hotel is an artsy community. There is Straat, the museum of street art and graffiti next door, but otherwise very little at this location…mostly workers live in this area and commute.
Stayed 5 nights in Apr 2023
Response from MAMA on 23 Apr 2023
Dear Jody, Thank you for your review.It's great to hear that you enjoyed the location of the hotel and found the ferry services up to your liking. Being next to the free ferry that takes you directly into Central Station is definitely a big plus! It's also nice to hear about the arts community surrounding the hotel and the museum next door. While the area may not have a lot of tourist attractions, it's good to know that the hotel is situated in a quiet neighbourhood where workers live and commute. Thank you for sharing your thoughts on your experience at our property. Hope to see you soon here! Kind regards, Marcello

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean
Stayed 1 night in Apr 2023
Response from MAMA on 23 Apr 2023
Dear Tamara, Thank you very much for your feedback after your stay at our hotel. It was a pleasure welcoming you! We are grateful for your kind words and positive feedback. It is really appreciated. Hope to see you in a not distant future! Have a nice day! Kind regards, Marcello Front Office Supervisor

6/10 Okay

olga

Travelled with family
Liked: Amenities, property conditions & facilities
The cleaning was just making our bed and folding towels. The staff was nice, but not very helpful, the area is poorly lit by night and looks like a construction site. None of this would be a real problem had it not been for the price. That was the most expensive average hotel I've ever stayed at.
Stayed 4 nights in Apr 2023
Response from Mama on 10 Apr 2023
Dear Olga, Thank you for sharing your feedback with us regarding your recent stay at DoubleTree By Hilton Amsterdam NDSM Wharf. We apologize for any disappointment or inconvenience you may have experienced during your stay.We appreciate your feedback about the cleaning service and our staff assistance, and we will certainly take these into consideration as we work to improve our services. Not only that, but we understand that the area around the hotel can be different as the city center. NDSM is a new area that now is going to be converted to an artistic and touristic place. Sometimes it is a detail that our guests like or not, like in your case. We are very sorry to hear hat.Regarding the price of our hotel, we do understand that we may not be the most affordable option in the area. However, we believe that our rates are competitive given the level of service and amenities we provide. We would like to thank you for choosing to stay with us, and we hope that you will give us another chance in the future.Be well,Marcello Front Office Supervisor

10/10 Excellent

Anja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable, the breakfast was very delicious and a big variation. Staff very friendly, rooms clean. Area is interesting, but not that urban. However you have a ferry which can bring you quick to the central station. All in all I was very positively surprised.
Stayed 2 nights in Mar 2023
Response from Marloes on 18 Mar 2023
Dear Anja, thank you for your review. We are happy to hear that you enjoyed your stay so much! We appreciate your compliments about the staff and the breakfast. We are looking forward to welcoming you back to the hotel. Kind regards,

10/10 Excellent

Michael

Stayed 2 nights in Mar 2023
Response from Marloes on 13 Mar 2023
Dear Michael, thank you for your review. We are happy to hear that you enjoyed your stay so much with us. We are looking forward to welcoming you back to the hotel. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed for one night only, when we arrived we were greeted by a lovely man who gave us warm cookies! & then explained everything to us, like where to park & free ferry service across the street into the centre of Amsterdam, rooms were beautiful & clean
Stayed 1 night in Feb 2023
Response from Mama on 20 Feb 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you found the hotel personnel and room comfortable, and that you enjoyed the explanations given about the area and the hotel's location. It's also great to hear that you received a warm welcome cookie from our friendly staff and appreciated our welcome.We take all feedback seriously and will certainly use your comments to continue improving our guest experience. Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. Be Well,Marcello DoubleTree by Hilton NDSM Wharf

10/10 Excellent

Heather

Stayed 1 night in Dec 2022
Response from joy on 6 Jan 2023
Dear Heather,Thank you for taking a moment to share your experience. We are happy that you had a good stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, everybody was very friendly and Simone was so helpful
Stayed 8 nights in Nov 2022
Response from BEYS on 7 Dec 2022
Dear James,Thank you for your kind review. We are happy to hear that you enjoyed your stay at our hotel and enjoyed our service, especially from Simone. We are looking forward to welcoming you in the not too distant future!Kind regards,BenteFront Office Agent

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Burak, istanbul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Not bad
Stayed 1 night in Jul 2022
Response from DoubleTreebyHilton Team on 3 Nov 2022
Thank you for your review! Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel
I spent time researching hotels in Amsterdam and finally booked this one. Location is great. 10 min ferry ride to Amsterdam central station - It’s FREE! The ferry is roughly every 20 mins. The location is quiet and very close to a grocery shop, STRAAT museum and several restaurants. The room was clean (a few marks on the carpet but that was all) and spacious with great views. We were in a twin room which was situated at the back looking over the NDSM warf. We could still see the river from the side window. Breakfast was a continental buffet - very nice and choose of hot and cold food. The restaurant at night was good. We had room service once which was very speedy. Staff friendly.
Restaurant
View from room at night
Sea bass
Stayed 6 nights in Oct 2022
Response from Marloes | Front Office Agent on 22 Oct 2022
Thank you for taking the time to fill in our guest survey. I am glad to hear that you enjoyed your stay so much with us. Your compliments about the staff, the breakfast, the room and the location greatly appreciated. We are looking forward to welcoming you back to the hotel. Kind regards,

8/10 Good

Ruth

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Marloes on 15 Oct 2022
Thank you for your review. Your feedback is highly appreciated. We are looking forward to welcoming you back to the hotel. Kind regards,

8/10 Good

Helen

Stayed 3 nights in Sep 2022
Response from Maria on 8 Oct 2022
Dear Helen,Thank you for your valuable time and feedback!We hope that you enjoyed your stay with us, and we look forward to welcoming you some time soon. Until then we always remain at your disposal for any further information or assistance.Sincerely,The Front Office Team

8/10 Good

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Like all hotels in Amsterdam, prices are over the top.
Stayed 1 night in Sep 2022
Response from Maria on 8 Oct 2022
Dear Lucas,Thank you for your valuable time and feedback!We hope that you enjoyed your stay with us, and we look forward to welcoming you some time soon. Until then we always remain at your disposal for any further information or assistance.Sincerely,The Front Office Team

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern, nice
NDSM is still not the most central location in Amsterdam, but if you need to stay there, this hotel is the best. great breakfast, nice lunch / dinner options. clean, modern, super nice staff. If you want to go to the city, the FREE ferry to Central is right there, every 15 minutes rush hour, 30 minutes otherwise. (even some night). Did not like the free marked around the hotel over the weekend, they are almost fully boxing us in.
Stayed 1 night in Sep 2022
Response from Maria on 18 Sept 2022
Dear John,Thank you for your valuable time and feedback! We will communicate it to the rest o our team! We are also sorry to hear of the inconvenience caused to because of the grand flea market next to our hotel. We sincerely hope that you enjoyed your stay with us in spite of tnat, and we look forward to welcoming you again some time soon. Until then, we always remain at your disposal for any further information or assistance.Sincerely,The Front Office Team

4/10 Poor

Sajun

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at this property 3x prior but its gotten worse and worse! The internet was terrible for some reason! So slow and not worth staying here alone for that! We also had unused clean glasses in the room but staff demanded they change them and ended up changing them for dirty ones! Towels werent cleaned or replaced and by the end of our stay we had 1 small face towel! We also had left a room key in the power slot while we went out for dinner and when we came back someone took the room key and we werent allowed a second room key for the 2 of us! This meant we couldnt charge computers or devices while we left to property to explore! Overall its too bad because we like this area and had good experiences with this hotel but after the 4 nights we recently stayed it just isnt worth going back!
Stayed 4 nights in Aug 2022
Response from Maria on 10 Sept 2022
Dear Sajun,Thank you for your valuable time and feedback!We hope that you enjoyed at least some parts of your stay. In DoubleTree NDSM Wharf we take your input seriously and as such we always try to communicate it to the rest of our team.Reading your feedback, we feel very sorry for the inconveniences caused to you, yet we would like to kindly inform you about the following:1. After consulting our H/K colleagues we can assure you that all rooms are cleaned daily and towels as well as toiletries are frequently replaced on the same basis.2. I can personally guarantee that all members of the front office are more than willing to make duplicate keys for our guests.3. Regarding your remark about the wi-fi signal, we would like to apologize for the inconvenience and to kindly ask for your understanding due to user traffic. In any case, we hope that we can make up to your expectations next time you decide to visit us.Until then, please feel free to contact us for any further information or assistance. We will be more than happy to help.Sincerely,The Front Office Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Maria on 9 Sept 2022
Dear Anonymous,Thank you for your valuable time and feedback!We hope that you enjoyed your stay with us, and we look forward to welcoming you some time soon. Until then we always remain at your disposal for any further information or assistance.Sincerely,The Front Office Team

6/10 Okay

Ashley

Stayed 1 night in Aug 2022
Response from Maria on 28 Aug 2022
Dear Ashley,Thank you for your valuable time and feedback! We are very happy to hear that you enjoyed your time with us! We appreciate and value your input, and as such we will communicate it to the rest of our team, and we commit to do our best to meet your standards next time you visit us. We always remain at your disposal for any further information or assistance, and we are looking forward to welcoming you again some time soon! Sincerely,

8/10 Good

Tamim

Stayed 1 night in Aug 2022
Response from Maria on 27 Aug 2022
Dear Tamim,Thank you for your valuable time and feedback!We are very happy to hear that you enjoyed your stay with us. We would also like to apologize for the inconvenience caused to you because of our restaurant's current working hours. Furthermore, we will certainly communicate your feedback to the rest of our team.We look forward to welcoming you again some time soon! Until then, please feel free to contact us for any further information or assistance.We always remain at your disposal.Sincerely,The Front Office Team

8/10 Good

Dmitry, Potomac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and accessibility Didn’t like: dusty room
Stayed 1 night in Aug 2022
Response from Maria on 20 Aug 2022
Dear Dmitry,Thank you for your valuable time and feedback! We are very happy to hear that you enjoyed your time with us! We appreciate and value your input, and as such we commit to do our best to meet your standards next time you visit us. We always remain at your disposal for any further information or assistance and we are looking forward to welcoming you again some time soon! Sincerely,

6/10 Okay

Luz Marina

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Jul 2022
Response from Maria on 19 Aug 2022
Dear Luz Marina,Thank you for your valuable time and feedback. We are sorry to hear that you did not fully enjoy your stay with us. We appreciate and value your input and as such we will try to do our best to meet your standards next time you visit us. We always remain at your disposal for any further information or assistance.Sincerely,

2/10 Terrible

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Louder than hell and meaner too!
The loudest night of my life - room windows and wall reverberated throughout the night from incredibly loud outdoor concert nearby. When I went down to front desk at complain at 12 midnight the desk attendent was smiling during a call with other guests who were complaining about the music. He laughed when I told him I shared the concerns. His response was that people could make as much noise as they wanted until 4am - actual Amsterdam law is 11pm. He provided ear plugs only after I insisted on them, and the ear plugs were not sufficient to drown out the cacophony from outside. In addition, the hotel did not supply queen sized beds that were contracted.
Stayed 1 night in Jun 2022

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a place to stay on a busy Friday night.
Stayed 1 night in Jun 2022
Response from Maria on 19 Jun 2022
Dear Christy, Greetings from sunny Amsterdam NDSM Wharf! Thank you for your valuable time and feedback. It is always our pleasure to welcome you to our beautiful hotel! We are very happy to hear that you enjoyed your stay with us. Please feel free to contact us for any further information or assistance. We will be more than happy to assist you. Sincerely, The Front Desk

6/10 Okay

LANCE

Liked: Cleanliness
Stayed 9 nights in May 2022

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons séjourné 3 nuits, il est très facile de se rendre au centre-ville avec le ferry. Un hôtel idéal l’ouîmes de la foule et en même temps près de centre. Nicole du Québec Canada mai 2022
Stayed 3 nights in May 2022
Response from Maria on 17 Jun 2022
Dear Nicole, Greetings from sunny Amsterdam NDSM Wharf! Thank you for your time and valuable feedback! We are very please to hear that you enjoyed your stay with us. We look forward to welcoming you again some time soon, and we always remain at your disposal for any further information or assistance. Kind regards, The Front Desk

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean with great views of Amsterdam.
Stayed 2 nights in May 2022
Response from SILU on 15 May 2022
Dear Richard, Thank you very much for taking the time to write a review about your recent stay at DoubleTree by Hilton Amsterdam NDSM wharf! We are very happy to hear that you found the hotel modern and that you enjoyed the nice view of the river! We look forward to welcoming you back in the nearest future! Best regards, Simone Front Office Agent

10/10 Excellent

vivian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had some problems with downloading Covid test results before flight check in to return home. The front desk staff was so helpful making phone calls for us. She made multiple calls requesting test certificates emailed to us till we received it. The property is centrally located, a 7 minute free ferry ride to Amsterdam centraal.
Stayed 6 nights in Apr 2022
Response from Maria Gkili on 8 May 2022
Dear Vivian, Greetings from sunny Amsterdam NDSM Wharf! Thank you for your time and valuable feedback. We are very happy to hear that you enjoyed your visit at our hotel. We really appreciate your kind words, and we hope to see you again sometime soon. It is always our pleasure to provide you with the best possible service! Feel free to contact us any time for any further information or assistance. We will be more than happy to assist you. Sincerely, The Front Desk

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2022
Response from Maria Gkili on 1 Apr 2022
Dear Anne, Greetings from Amsterdam NDSM Wharf! Thank you for choosing and providing us with valuable feedback. We are very happy to hear that you enjoyed your stay with us. We certainly hope to welcome you again some time soon. Please feel free to contact us for any further information or assistance. Sincerely, Maria Gkili Front Office Agent

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and welcoming
Stayed 1 night in Mar 2022
Response from Maria Gkili on 1 Apr 2022
Dear Donna, Greetings from Amsterdam NDSM Wharf! Thank you for choosing us and devoting time to provide us with valuable feedback! We are very happy to hear that you enjoyed your stay with us and we hope to welcome again soon. Please feel free to contact us for any further information or assistance. Sincerely, Maria Gkili Front Office Agent

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2022
Response from Bente on 6 Mar 2022
Dear mr. Wayne, Thank you for your wonderful review! We are happy to hear that you had a lovely stay in our hotel. We are looking forward to welcome you back in the not to distant future. Kind regards, Bente Front Office Agent