LCD TV

Reviews of Apollo Hotel Amsterdam, a Tribute Portfolio Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1001 reviews" "
Rating 8 - Good. 360 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for my son’s 21st birthday. The hotel is stunning, the staff were amazing even arranging balloons and desert in his room as a surprise for his birthday. The hotel was in walking distance of transport links to the central and situated in a quiet area. Would highly recommended. 😄
Stayed 2 nights in Mar 2024
Response from Leentje Blokland on 13 Mar 2024
Dear Connor,Thank you immensely for choosing our hotel to celebrate such a special occasion, your son's 21st birthday! We're thrilled to hear that you found our hotel stunning and that our staff could contribute to making his birthday memorable with the surprise balloons and dessert. It's wonderful to know that our convenient location and serene surroundings added to your experience. Your recommendation means the world to us! Should your travels bring you back to the area, we would be honored to host you again. Cheers to many more memorable celebrations ahead!Kind regards,Leentje Blokland- Front office supervisor

2/10 Terrible

Prakash

Liked: Cleanliness, property conditions & facilities
Been 22 days and my deposit not refunded
Stayed 4 nights in Feb 2024
Response from Leentje Blokland on 13 Mar 2024
Dear Prakash,We sincerely apologize for any inconvenience you've experienced regarding your deposit refund. Please rest assured that we take matters like these very seriously. Your satisfaction is of utmost importance to us and we are sorry for the inconvenience that this might have caused you.Kind regards,Leentje Blokland- Front office supervisor

10/10 Excellent

Immacolata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Leentje Blokland on 13 Feb 2024
Dear Immacolata,Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!Kind regards,Leentje BloklandFront office supervisor

4/10 Poor

akudo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a recommendation from a friend and on a 3 city tour between Paris, London, and Amsterdam, this was the worst hotel. I stayed with my mother in a room with double beds and it was canal facing, but the view was nothing special since I think we were on the 2nd floor. The paint was peeling in the bathroom and dropping onto things like the bath towels. Also the lighting in our room was very poor. It was one of those bathrooms where the shower blends into the toilet area and there is no separation - terrible design. It is apparently close to the artsy areas but not close to the center. The front desk staff always looked bothered when you approached. Would not recommend this property.
Response from olivier on 25 Dec 2023
Dear Akudo,Thank you for sharing your experience at our hotel. We regret to hear that your stay fell short of expectations. Please accept our sincere apologies for the issues you encountered. Your feedback regarding the room condition, lighting, and design is valuable to us, and we will address these areas diligently. We are committed to providing exceptional experiences for all our guests. We appreciate your insights and hope to have the opportunity to welcome you back for a significantly improved stay in the future.Warm regards,Olivier DonkersGuest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mandy on 19 Dec 2023
Dear anonymous, Thank you for your review! We're thrilled to hear that you enjoyed your stay at Apollo Hotel Amsterdam.Your feedback motivates us to continue providing exceptional service. We hope to welcome you back for another delightful stay in the heart of Amsterdam. And hopefully we can change this 8 into a 10!Warm regards, Mandy VatAssistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to stay in Amsterdam
The staff was amazing, we were able to check in early. The hotel is centrally licated and could walk to most of Amsterdam's attractions.
Stayed 7 nights in Nov 2023
Response from Mandy on 19 Dec 2023
Dear anonymous, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at Apollo Hotel Amsterdam. It's wonderful to know that you found our staff amazing and you were able to check in early! Your feedback motivates us to continue providing exceptional service. We hope to welcome you back for another delightful stay in the heart of Amsterdam.Warm regards, Mandy VatAssistant Front Office Manager

8/10 Good

Manuel

Stayed 1 night in Nov 2023
Response from Olivier on 20 Nov 2023
Dear Manuel,Thank you for taking the time to share your experience at the Apollo Hotel Amsterdam. We are thrilled to hear that you had an enjoyable stay with us. Your feedback is important, and we are glad to know that you found the overall experience to be positive. We will continue to strive for excellence and look forward to the opportunity to welcome you back for an even more remarkable stay.Warm regards,Olivier DonkersGuest Relations ManagerApollo Hotel Amsterdam, a Tribute Portfolio Hotel

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel. Just outside of city centre.
Very nice hotel. We were told our room was upgraded. We stayed on the first floor. It was a nice room, really clean and a nice bathroom and shower. The room was still quite small. Excellent service. We had food delivered one night which was allowed. We also used the concierge to store our bags before leaving. They offer a 5 euro voucher to use in 'The Living Room' café/restaurant, for every day you don't get your room serviced so you put a tag on your door for the day. You can't use this voucher on room service though, you have to be in the café/restaurant to use it. Its a 13 minute walk to the nearest tram into town. Good when it's dry, not so much when it's raining.
Stayed 4 nights in Oct 2023
Response from Olivier on 8 Nov 2023
Dear Zoe,Thank you for choosing Apollo Hotel Amsterdam. We're delighted to hear that you enjoyed your upgraded room and found it clean and well-maintained. Your feedback about the room size and the voucher system for 'The Living Room' is valuable, and we will certainly take it into consideration for future improvements. We appreciate your kind words about our service and staff. We hope to welcome you back for another pleasant stay, and we'll strive to make your experience even better.Warm regards,Olivier DonkersGuest Relations Manager

10/10 Excellent

Elisa, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Olivier on 8 Nov 2023
Dear Elisa,Thank you for taking the time to leave a review and for giving us a perfect rating! We're delighted to hear that you enjoyed your stay at Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,Olivier DonkersGuest Relations ManagerApollo Hotel Amsterdam

8/10 Good

Jonathan

Stayed 2 nights in Nov 2023
Response from Olivier on 8 Nov 2023
Dear Jonathan,Thank you for taking the time to leave a review. We appreciate your rating and are grateful for your feedback. If there's anything specific that we can address or improve upon to enhance your experience, please feel free to reach out to us. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Olivier DonkersGuest Relations ManagerApollo Hotel Amsterdam

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Olivier on 8 Nov 2023
Dear Daniel,Thank you for taking the time to leave a review and for giving us a perfect rating! We're delighted to hear that you enjoyed your stay at Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,Olivier DonkersGuest Relations ManagerApollo Hotel Amsterdam

10/10 Excellent

David

Stayed 5 nights in Oct 2023
Response from Mandy Vat - Assistant Front Office Manager on 31 Oct 2023
Dear David,Thank you for your fantastic review of your recent stay at Apollo Hotel Amsterdam. Our team takes pride in creating memorable stays for our guests, and we're glad to know that we succeeded with you.Should you have any future plans to visit Amsterdam, we would be more than happy to welcome you back to Apollo Hotel Amsterdam. Please feel free to reach out to us directly if there is anything we can assist you with.Thank you once again for your lovely feedback, and we hope to see you again soon.Warm regards. Mandy VatAssistant Front Office Manager

10/10 Excellent

Eric

Stayed 5 nights in Sep 2023
Response from Mandy - Front Desk on 25 Oct 2023
Dear Eric, On behalf of the entire hotel team, I want to thank you for sharing about your experience at Apollo Hotel Amsterdam!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am very happy to see that we scored a 10/10 on your experience. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Mandy Vat

6/10 Okay

Rory

Stayed 3 nights in Oct 2023
Response from Olivier on 20 Nov 2023
Dear Rory,Thank you for sharing your feedback following your stay at the Apollo Hotel Amsterdam. We're glad to hear that you chose to stay with us and appreciate the time you took to share your thoughts. Your feedback is valuable to us, and we will use it to make improvements where needed, ensuring a better experience for our guests in the future. If there are specific areas you feel we could enhance, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Warm regards,Olivier DonkersGuest Relations ManagerApollo Hotel Amsterdam, a Tribute Portfolio Hotel

10/10 Excellent

Steve

Stayed 4 nights in Oct 2023
Response from Olivier on 20 Nov 2023
Dear Steve,Thank you for sharing your wonderful experience at the Apollo Hotel Amsterdam. We are delighted to hear that you had a fantastic stay with us. Our team is dedicated to providing exceptional service, and we are thrilled that you found the staff to be friendly and helpful. It's great to know that you enjoyed the delicious breakfast and the breathtaking view of the canal. We appreciate your recommendation and look forward to welcoming you back for another memorable visit.Warm regards,Olivier DonkersGuest Relations ManagerApollo Hotel Amsterdam, a Tribute Portfolio Hotel

10/10 Excellent

Gennaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mandy - Front Desk on 25 Oct 2023
Dear Gennaro, On behalf of the entire hotel team, I want to thank you for sharing about your experience at Apollo Hotel Amsterdam!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Mandy Vat

10/10 Excellent

Riccardo

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great property. A little out of the way from central Amsterdam area but suited my needs.
Stayed 3 nights in Sep 2023
Response from Loes on 26 Sept 2023
Dear Riccardo,On behalf of the entire hotel team, we want to thank you for giving us this wonderful review! I am happy to hear that our hotel suited all of you needs and we hope to welcome you back soon.Warm regards,Loes AnsenFront Office ShiftleaderApollo Hotel Amsterdam, a Tribute Portfolio Hotel

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice!
Stayed 2 nights in Sep 2023
Response from Marco on 23 Sept 2023
Dear Madam Cynthia,Thank you for choosing the Apollo Amsterdam Hotel for your recent stay, and for taking the time to share your feedback. We are thrilled to see that you rated us a perfect 10/10 and that you had a great experience.Your kind words are truly appreciated, and we are delighted that you found your stay to be a great choice. Our goal is to provide our guests with exceptional service and memorable experiences, and we are delighted that we succeeded during your visit.If you have any specific comments or suggestions you'd like to share or if there's anything we can do to make your future stays even more enjoyable, please feel free to let us know. We are here to ensure that your next stay with us is just as fantastic.Once again, thank you for choosing the Apollo Amsterdam Hotel. We look forward to welcoming you back and continuing to provide you with great experiences.Warm regards,Marco SenatinFront Office Supervisor

6/10 Okay

mohamed

Liked: Cleanliness, staff & service, amenities
Apollo has been my favorite place in Amsterdam for the past 10 years or so. Recently, it has become very expensive, just like everything else, so I can't complain. When it comes to the price, it's always worth paying more to stay in a canal view room, but it's a bit of a lottery, as rooms with a very limited view of the canal are still considered canal view. Another issue is the city tax, which is charged during check-in, but sometimes they also ask for it during check-out, so make sure to get a receipt if you pay the tax during check-in. Also, check your credit card statement to see if you've received the security deposit back. If not, you may need to make a call. During my 5-night stay when it was very hot, the bedding was not changed, which is unusual for this hotel. The hotel doesn't have enough room service staff, so you might see one middle-aged lady responsible for cleaning an entire floor in just a few hours. Therefore, be kind to them and leave something nice or a tip in the room. There are some low-quality fittings and fixtures, so be sure to report them when you check-in. If you don't feel safe, don't hesitate to change rooms. Enough with the negatives, let me tell you why I always go back to Apollo. The smell... this hotel smells amazing. As they say, love enters through the nose. The shoe cleaner opposite the elevators is essential after walking all day. The ice machine is a nod to the good old days. The staff is very friendly and polite, and lastly, there's t
Stayed 5 nights in Jul 2023
Response from Loes - Front Office Shiftleader on 29 Aug 2023
Dear Mohamed,Thank you for choosing to stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and providing your honest feedback. I am happy to hear that Apollo has been your favorite place for the past 10 years. Your loyalty and satisfaction are our main priority.Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.I would like to give you some explanation about our taxes. In the Netherlands we have to charge our guests for two different taxes. One is the tourist tax, which goes directly to the government, and one is the city tax, which goes directly to the Local authority of Amsterdam. The tourist tax should be paid by checking in (when it's not done before arrival). The city tax has to be paid during check-out. Hopefully this will clarify it for you.Thank you for your positive comments about our staff members. I have shared your comments within our team. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Amsterdam.Warm regards,

10/10 Excellent

Arie Siksak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on a canal, 10 minutes walk from the museums quatre.
Stayed 7 nights in Aug 2023
Response from Mandy on 20 Aug 2023
Dear Arie Siksak, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am happy to read that you enjoyed our location near the canals and the museum quarter. Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam. Warm regards, Mandy - Front Desk

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just had a wonderful weekend stay at Apollo Hotel and loved quieter area overlooking canal, yet 30 minute walk to everything we wanted to see. Very comfy beds, great breakfast and friendly staff.
Stayed 2 nights in Jul 2023
Response from Loes - Front Office Shiftleader on 30 Jul 2023
Dear Caroline,On behalf of the entire hotel team, we want to thank you for this wonderful review about your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. I am happy to read that you found our beds comfortable, the breakfast great and the staff friendly.Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Amsterdam.Warm regards,

4/10 Poor

mohammad

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unfriendly staff. Equipments in poor shape and nonfunctional. Too expensive for the service provided.
Stayed 6 nights in Jul 2023
Response from Mateo on 31 Jul 2023
Dear Mr.Mohammed,I hope this email finds you in good health and high spirits also with concierge services. On behalf of the entire team at Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to Amsterdam. We understand that you had many options when it came to accommodation, and we are truly honored that you decided to stay with us.We are absolutely thrilled to hear that your stay at our hotel was not only enjoyable, but also left a lasting impression. Creating memorable experiences for our guests is at the very heart of what we do, and it is incredibly rewarding to know that we were able to achieve this for you. Our team takes immense pride in providing exceptional service and ensuring that our guests have an unforgettable time.Your feedback is truly invaluable to us, as it allows us to continually improve and enhance the services we offer. We have shared your kind comments with our entire hotel team, who were overjoyed to hear about your positive experience. Your words of appreciation serve as a constant source of motivation for us to go above and beyond to exceed the expectations of our valued guests.As you plan your future travels, we sincerely hope that you will consider staying with us once again. It would be an absolute pleasure to welcome you back to Apollo Hotel, Amsterdam and create more wonderful memories together. Whether it is for business or leisure, we are committed to providing you with a truly exceptional experience.If you have any further comments, questions, or special requests, please do not hesitate to reach out to me directly at mateo.martinez@apollohotels.nl or by phone at 020 673 5922. Your satisfaction is of utmost importance to us, and I am here to assist you in any way I can.Once again, thank you for choosing Apollo Hotel Amsterdam. We are sincerely grateful for your patronage, and we eagerly look forward to the opportunity to serve you again in the near future.Warmest regards,Mateo MartinezGuest Relations ManagerApollo Amsterdammateo.martinez@apollohotels.nl

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Mandy on 1 Aug 2023
Dear Anonymous, On behalf of the entire hotel team, I want to thank you for sharing about your experience,I am sorry to hear that you have not experienced your stay as pleasant. If intersted please contact us directly to share more about your recent experience with us. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Warm regards, Mandy -Front Desk

10/10 Excellent

stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel. Very friendly people
Stayed 1 night in Jul 2023
Response from Duty Manager on 11 Jul 2023
Dear Stacy,Thank you for taking the time to share your valuable feedback with us! I am delighted to hear your positive feedback and I have shared it with my colleagues as a way of celebrating the memorable guest experiences we aim to deliver.We are looking forward to be able to welcome you back with us soon!Kind regards,Aranka Rozevink

8/10 Good

Antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a king size bed. Two twin beds pushed together is not a king size bed
Stayed 2 nights in Jun 2023
Response from Duty Manager on 11 Jul 2023
Dear Antonia,Thank you for taking time to share your valuable feedback with us!My apologies that we were not able to provide you with a bed that matched what you booked. This is definitely not the standard we would like to put forth for our most valued guests like yourself.If you find yourself visiting Amsterdam again, please give us another chance to give you the memorable experience you deserve!Warm regards,Aranka Rozevink

8/10 Good

Toni

Stayed 1 night in Jul 2023
Response from Mandy on 1 Aug 2023
Dear Toni, On behalf of the entire hotel team, I want to thank you for sharing about your experience,Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Warm regards, Mandy -Front Desk

4/10 Poor

Willem

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great location, bad housekeeping
We were thoroughly disappointed by the housekeeping. No clean sheets during our 5 nights stay, hardly any attempt to vacuum. No extra towels when we asked. My husband worked in the hotelroom for 2 days but he left when housekeeping came and asked for certain things and were then not left. The fact that we were in no way compensated by the hotel management was beyond comprehension. A 'sorry about that' at check out and 'we will discuss with housekeeping' was all. And we paid up to 300 euros per night. The positives of the hotel however are plentiful. Great location. Amsterdam South is wonderfully quiet and has a great vibe. Breakfast was great as is the Harbour club restaurant. The rooms spacious, light (we had a view of the canal) and cool during the heat. Too bad we got so disappointed by the service, otherwise we would have booked again in the future.
Stayed 5 nights in May 2023
Response from mateo martinez on 27 Jun 2023
Dear Mr.Willem,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam.Sincerely,Mateo MartinezGuest Relations ManagerApollo Amsterdammateo.martinez@gmail.com

10/10 Excellent

Sami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel overlooking the canals!
Stayed 1 night in Jun 2023
Response from mateo martinez on 27 Jun 2023
Dear Mrs.Sami,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam.Sincerely,Mateo MartinezGuest Relations ManagerApollo Amsterdammateo.martinez@gmail.com

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service
Nice stay …
Stayed 3 nights in Jun 2023
Response from mateo martinez on 27 Jun 2023
Dear Mr.Peter,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam.Sincerely,Mateo MartinezGuest Relations ManagerApollo Amsterdammateo.martinez@gmail.com

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from mateo martinez on 27 Jun 2023
Dear Mr. Jhon,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam.Sincerely,Mateo MartinezGuest Relations ManagerApollo Amsterdammateo.martinez@gmail.com

10/10 Excellent

sue

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from mateo martinez on 27 Jun 2023
Dear Mrs.Sue,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam.Sincerely,Mateo MartinezGuest Relations ManagerApollo Amsterdammateo.martinez@gmail.com

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Loes - Front Office Shiftleader on 28 May 2023
Dear valued guest,On behalf of the entire hotel team, I would like to thank you for rating us a ten out of a ten! Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Amsterdam.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great plce to sit and watch canal traffic in late afteroon
Stayed 5 nights in May 2023
Response from Loes - Front Office Shiftleader on 28 May 2023
Dear James,Thank you for writing a review about your stay at our hotel. If interested, please let us know how we can make you 4 a 5-star review next time!Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Amsterdam.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Window seat on the canal, large room, 30 min walk to anything
Stayed 2 nights in May 2023
Response from Loes - Front Office Shiftleader on 28 May 2023
Dear Eric,Thank you for giving us this wonderful 5-star review! We are delighted to have been your chosen hotel during your recent stay in Amsterdam. It was truly a pleasure to serve you.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in nice section of city.
Stayed 2 nights in May 2023
Response from Mandy on 15 May 2023
Dear Linda, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam. Warm regards,

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay at the Apollo.
Everything was lovely. Staff was great. Highly recommend
Stayed 2 nights in Apr 2023
Response from Loes on 6 May 2023
Dear Debbie,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. I am happy to read that you liked our staff service.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam.Warm regards,Loes AnsenFront Office ShiftleaderApollo Hotel Amsterdam, a Tribute Portfolio Hotel

6/10 Okay

Penelope Jane

Travelled with partner
Disliked: Cleanliness, staff & service
reception staff were disinterested,no ability to get any food at all after 10pm, room wasn't dusted or hoovered during a 5 night stay, yet towels were changed everyday which is not very eco- friendly
Stayed 5 nights in Apr 2023
Response from Joy - Front Office Manager on 28 Apr 2023
Dear Mrs. Penelope,First of all thank you for choosing to stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. My sincere apologies for falling short to meet your expectations. Unfortunately our kitchen closes at 10PM, therefore we advise our guest external restaurants or delivery services. Thank you for mentioning the quality of the stayover service, we have shared this with out housekeeping team. Hopefully we can receive you soon again as our guest, whenever your travels bring you back to Amsterdam. Warm regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Mandy - Front Office Supervisor on 15 May 2023
Dear Melissa,On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Mandy - Front Office Supervisor

10/10 Excellent

Arvind

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the property and staff were all very friendly and accommodating. Rooms were well kept and felt modern and had great views of the canals. Was definitely a very pleasant stay.
Stayed 3 nights in Apr 2023
Response from Mateo on 17 Apr 2023
Dear Arvind,On behalf of the entire hotel team,We want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback. Particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam!Sincerely,Mateo MartinezGuest Relations ManagerApollo Hotel Amsterdam, a Tribute Portfolio Hotelduty.apolloamsterdam@apollohotels.nl31 623918869

2/10 Terrible

richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Mateo on 17 Apr 2023
Dear Richard,On behalf of the entire hotel team,We want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback. Particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam!Sincerely,Mateo MartinezGuest Relations ManagerApollo Hotel Amsterdam, a Tribute Portfolio Hotelduty.apolloamsterdam@apollohotels.nl31 623918869

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Mar 2023
Response from Mandy on 20 Mar 2023
Dear sir/madam, Thank you for choosing to stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Amsterdam.Warm regards, Mandy - Front Office

10/10 Excellent

mohamed

Stayed 5 nights in Feb 2023
Response from Mateo on 17 Apr 2023
Dear Mohamed,On behalf of the entire hotel team,We want to thank you for sharing your most memorable experiences with us during your recent stay at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. It is always encouraging to hear positive feedback. Particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel, and we hope you choose to create more memories here whenever your travels bring you back to Amsterdam!Sincerely,Mateo MartinezGuest Relations ManagerApollo Hotel Amsterdam, a Tribute Portfolio Hotelduty.apolloamsterdam@apollohotels.nl31 623918869

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly. Loved the foyer and bar\restaurant area - warm, welcoming and felt very Christmassy. Also great to wake up to the various rowing teams on the canal. 15 mins walk to Museum area. 20 mins to the Olympic stadium
Response from Loes on 11 Dec 2022
Dear Mr. Clarke,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Warm regards,

8/10 Good

Aminaz

Stayed 3 nights in Nov 2022
Response from Loes on 11 Dec 2022
Dear Mr. Mitha,Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Amsterdam.Warm regards,

8/10 Good

José Miguel

Business traveller
Liked: Cleanliness, staff & service
The heating did not work well, the room was cold
Stayed 3 nights in Nov 2022
Response from Duty Manager Trainee on 26 Nov 2022
Dear Jose Miguel,Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. We are sorry to hear about the heating in the room. We hope you enjoyed your stay with us!Kind regards,Melina van 't Hof Duty Manager Trainee

10/10 Excellent

Jeremy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great experience!
Stayed 2 nights in Nov 2022
Response from Duty Manager Trainee on 26 Nov 2022
Dear Jeremy,Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. We are delighted to hear about your experience with us!! Kind regards,Melina van 't Hof Duty Manager Trainee

8/10 Good

David

Stayed 3 nights in Nov 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Karla Sunjic - Duty Manager on 14 Nov 2022
Dear guest,Thank you for taking your time to rate your experience in the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and I kindly ask you to contact us directly with a more detailed review so we can understand better what can be improved in future. Kind regards,Karla Sunjic - Duty Manager

6/10 Okay

Mohammed

Disliked: Property conditions & facilities, room comfort
Should be less than 4 star Two at best
Stayed 2 nights in Oct 2022
Response from Duty Manager Trainee on 21 Oct 2022
Dear Mohammed,Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel and proving us your honest feedback. We are constantly trying to improve our guest service and your feedback can help us with that.Kind regards,Melina van 't HofDuty Manager Trainee

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Duty Manager Trainee on 21 Oct 2022
Dear guest,Thank you for staying at the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. We are delighted with your experience with us!Kind regards,Melina van 't HofDuty Manager Trainee