All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you, Karen, for taking the time to do a review. We are pleased to hear you enjoyed your stay. We are glad that our staff was great. We hope you will stay with us again.
Was in town for a convocation and graduation. They let us into our hotel early and were so welcoming. They had special treats set out on tables to honor graduates. Very welcoming place and very clean!
Erin
Stayed 1 night in May 2024
Response from Rhonda E on 16 May 2024
Thank you, Erin, for doing a review. It is our pleasure to let the graduates know that everyone even someone they don't know is proud of them. It is also just a little something we can do for other guests that were not specially here for graduation. Anything that we can do to show our guests that they are appreciated is a win in our book. Congrats to your graduate! We hope you will stay with us again when you are in town again.
Thank you, Chery., for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind words. We hope you will come back again.
We have stayed her before. Excellent every time we go! Highly recommend! No better place in Ames
Jeffrey
Stayed 2 nights in May 2024
Response from Rhonda E on 13 May 2024
Thank you, Jeffrey, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind words. We will see you next time.
This is my favorite hotel to stay in Ames. The rooms are very modern and the staff is friendly. One thing I didn’t like is I had asked for room service and I came in to unmade beds. I called about it and they had said you had to ask for ‘full service’. I didn’t know there was a difference and was disappointed to come into the unmade beds after a day out. (Fresh made beds is something I love about hotel rooms). So if you want your beds made- you have to ask for that. Otherwise they will only give you fresh towels and take your garbage. I will go back here as it is always clean and the beds are comfortable!
Sophia
Stayed 2 nights in May 2024
Response from Rhonda E on 13 May 2024
Thank you, Sophia, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. Next time you stay just ask for "Stay over service, " I have spoken with the housekeeping manager and now we will be making sure beds get made as long as there is nothing on the bed, but stay over service when we are super busy is by request only and if they have the time to do it with flipping rooms as well. We hope you will come back again.
Love this hotel, we stay here when visiting our daughter at school. It’s clean, rooms are updated and the breakfast is great!
Rene
Stayed 1 night in May 2024
Response from Rhonda E on 13 May 2024
Thank you, Rene, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind words. We hope you will come back again.
6/10 Okay
Anil
8 May 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom was sticky
Anil
Stayed 1 night in May 2024
Response from Rhonda E on 8 May 2024
Thank you, Anil, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We apologize for any inconvenience of a sticky floor. We are looking into it. We hope you will come back again.
remodeled property and clean and quiet. Staff was great
Steven
Stayed 1 night in May 2024
Response from Rhonda E on 7 May 2024
Thank you, Stevn, for taking the time to do a review and for your kind words. We are pleased to hear that you enjoyed your stay. We look forward to having you back.
With Expedia, I booked a room king bed on executive floor however, when I checked in, I was given a double queen room walked back down, exchange the room to be put a second time in the wrong room very dissatisfied with staff working and my experience
kristie
Stayed 1 night in May 2024
Response from Rhonda E on 7 May 2024
Thank you, Kristie, for taking the time to do a review. We apologize that you were put into the wrong room type. We have been having issues with the king features coming through as a double when booking through a third party, so I apologize for that inconvenience. We are working with Expedia on fixing this issue.
Thank you, Thomas, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back and see us again.
Thank you, Joseph, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. Glad to hear our staff was great. We hope you will come back and see us again soon.
I really wanted to love this hotel because the staff were amazing. However, the beds were absolutely awful. We did not get any sleep! Also, the pool and hot tub are in poor condition. Not impressed.
Brittany
Stayed 1 night in Apr 2024
Response from Rhonda E on 17 Apr 2024
Thank you Brittany, for taking the time to do a review. We are pleased to hear that the staff was amazing. We apologize for the beds and the pool/hot tub. We will look into that.
8/10 Good
Chris
16 Apr 2024
Chris
Stayed 1 night in Apr 2024
Response from Rhonda E on 6 May 2024
Thank you, Chris, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.
Beautiful property that has been recently renovated. The room was clean and very quiet. Parking was close to the facility and close to my room. The only thing that was not ideal was that the mattress was very firm and uncomfortable to sleep on.
Jennifer
Stayed 1 night in Apr 2024
Response from Rhonda E on 15 Apr 2024
Thank you, Jennifer, for taking the time to do a review. We are pleased to hear you enjoyed your stay. We hope that you will come back again.
Thank you, Jeffrey, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope that you will stay with us again.
Thank you, Tom,, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope that you will choose Gateway in the future.
Easy access to places we wanted to go. Restaurant in hotel was very nice.
Mary
Stayed 1 night in Apr 2024
Response from Rhonda E on 8 Apr 2024
Thank you, Mary, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We are thrilled to hear that you enjoyed our restaurant. We do have some amazing cooks. We hope that you will stay with us again.
10/10 Excellent
Tracey
7 Apr 2024
Tracey
Stayed 1 night in Apr 2024
Response from Rhonda E on 29 Apr 2024
Thank you, Tracey, for taking the time to do a review. We are pleased to hear that you enjoyed your stay, We hope that you will stay with us again.
Clean, spacious rooms for an affordable price! We will definitely be back!
Brittni
Stayed 1 night in Apr 2024
Response from Rhonda E on 8 Apr 2024
Thank you, Brittni, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope that you will stay with us again.
The updated rooms are good and clean. Beds are comfortable. The front desk staff are not friendly seemed not to want to be there.
Limited restaurant opening times super disappointing I chose this hotel because for the restaurant and didn’t eat there once in 3 days as the times we wanted too it wasn’t open. 😡
Melanie
Stayed 3 nights in Mar 2024
Response from Rhonda E on 2 Apr 2024
Thank you, Melanie, for taking the time to do a review. We apologize for the inconvenience of the restaurant not being open. We do have limited hours on Sunday and Mondays. We also apologize for the staff acting like they don't want to be here as this is unacceptable.
This was the 6th hotel I have stayed at in Ames. I come to see my son on campus several times a year. This was by far the best hotel I've stayed at.
Angie
Stayed 1 night in Mar 2024
Response from Rhonda E on 1 Apr 2024
Thank you, Angie, for taking the time to do a review. We thank you for your kind words. We are pleased to hear that you enjoyed your stay with us. We hope that you will come back and see us again. If you are here quite often, please go to the guestbook and sign up for rewards.
10/10 Excellent
kristie
30 Mar 2024
kristie
Stayed 1 night in Mar 2024
Response from Rhonda E on 22 Apr 2024
Thank you, Kristie, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.
Odd skunk like smell near the elevators. Large prom like event going on during our stay at the convention center, but parking was not reserved for those staying at the hotel - we were told to park on the street. While I found a spot in the lot on the other side of the property, I came out the next day to my rental car having been hit (twice) and scratched. Hotel said I parked at my own risk and there was nothing they could do.
Stefanie
Stayed 2 nights in Feb 2024
Response from Rhonda E on 27 Mar 2024
Thank you, Stefanie, for taking the time to do a review. We apologize for the inconvenience of parking, we did have a big banquet group in, and they had individual parking. Unfortunately, that is not something that we can control, and our parking is an open lot. We will work on having better parking. Unfortunately, you are parking at your own risk and need to take it to your insurance. Again, we do apologize for any inconveniences this caused.
6/10 Okay
Selle
25 Mar 2024
Disliked: Cleanliness, staff & service
Selle
Stayed 1 night in Mar 2024
Response from Rhonda E on 27 Mar 2024
Thank you, Selle, for taking the time to do a review. We are pleased to hear that you enjoyed your stay for the most part. If there was anything we could do to improve your stay, please let us know.
I stayed here for a business meeting and all was good. The rooms were clean and comfortable. The meeting rooms were nice and easily accessible. The staff were all very friendly and helpful. I have stayed here several times and it never disappoints. It is easy to get to Campus, Jack Trice, Hilton and downtown Ames. I will be staying here next time I’m overnight in Ames.
Tammy
Stayed 1 night in Mar 2024
Response from Rhonda E on 25 Mar 2024
Thank you, Tammy, for your kind words. We are glad you enjoyed your stay with us. It is always nice to have repeat guests and glad to hear you will be back.
Thank you, Tara, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope you come back and see us again.
6/10 Okay
Amber, Norwalk
10 Mar 2024
Amber
Stayed 2 nights in Mar 2024
Response from Rhonda E on 1 Apr 2024
Thank you, Karilyn, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We do apologize for anything that was not up to your standards. We hope you will come back and see us again.