Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Sheraton Club des Pins Resort

5 out of 5
Sheraton Club des Pins Resort
Boite Postal 62 Club des Pins, Staoueli, Algiers

Reviews

7.4

Good

Rating 10 - Excellent. 50 out of 170 reviews" "
Rating 8 - Good. 57 out of 170 reviews" "
Rating 6 - Okay. 28 out of 170 reviews" "
Rating 4 - Poor. 16 out of 170 reviews" "
Rating 2 - Terrible. 19 out of 170 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abdelghani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

JOHN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a facelift.
Stayed 2 nights in Sep 2023

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing management team.

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased. Malek the general manager was a gem. Selma was quiet a lady. Made us feel at home.

2/10 Terrible

Kamal

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Took me 40 minutes for check in unfortunately
Stayed 2 nights in Aug 2023

6/10 Okay

Bruce

Travelled with partner
Liked: Amenities
It is now clear why this hotel receives such poor reviews. The check-in process took 28 minutes. We paid for sea view and they tried to put us in a garden view. During the checkout they tried to charge us for the room rate which we had pre-paid. The Fitness Center was EXCELLENT. Great massage! Many items on the menu in the bar and the restaurant were not available. Only one restaurant was open. This is a very nice 3-4 star hotel— but listed as a 5 star.
Stayed 1 night in Apr 2023

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious green areas and stunning sea view
I always go to Sheraton des pins when i come to Algiers, food is nice, hygiene level is high, staff are friendly.Internal swimming pool is amazing and sea beach is wide and big, clean and very satisfying. Rooms are big, clean, quiet and desk area is big to have work done.
Stayed 2 nights in Apr 2023

6/10 Okay

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not very good , I payed extra money when I checked in . The stuff very nice welcoming people, clean place & organized
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great beach, but don't book it with Hotels.com
Steps away from an amazing private beach. Check in staff were not helpful during our confusing and tense 45-minute(!) check in process during which the hotel wanted to charge me more than what was specified on my Hotels.com booking (over and above the state and city tax that I already expected to have to pay). Breakfast buffet was average and not worth the 2500 Dinar ($25 USD).
Stayed 1 night in Sep 2022

2/10 Terrible

ABDELMALEK

Disliked: Staff & service, property conditions & facilities
They ask me to by twice
Stayed 1 night in Sep 2022

2/10 Terrible

Daleen, Falls Church

Travelled with group
Disliked: Cleanliness, staff & service
My room was dirty no towels a/c wasn’t working properly. I paid for breakfast & happy hour. Arrived 30 mins before the end and they refused to serve me. Never again.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed!
Where do u start! Extremely disappointed! And frustrated me and my wife and our 8 month old baby and years old daughter had a terrible experience! Up on arrival Freida was welcoming and tried her best to help, however the check in was meant to be at 15:00 but we didn’t get a room till 17:30! We got to the room air conditioning don’t work! Only fan mode the room was boiling hot! The fridge didn’t work I tried calling reception from the room and guess what! The phone didn’t work!!! They replaced the fridge but all our baby food gone off as the new fridge needed a longer time to start cooling over 24hrs , the following day! The water cut out for few hours! And this kept happening 2 times a day every single day during our stay! The poor staff were responsive when we went down to speak to them but there is nothing that they can do not one single manger came out to speak to me and apologise or even explain this water cut ! I couldn’t shower or was our kids! Even worse electricity cut out while I was in the gym and everything went pitch black, it was very dangerous with all the weights around and other people using equipments, I had a very bad holiday I give credit to few individuals who were very helpful and polite 3 ladies from the fitness ouided, amara, khadija , and there was a man called gussied from the beach team who was amazing always helping with the pram and kids and setting things up for us , really nice person, apart from that I’m very disappointed with the Maintanence
Stayed 4 nights in Aug 2022

2/10 Terrible

dalila, saint paul

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning was Terrible , I had 2 rooms and my teenagers kids were unable to be in the room … temperature was around 38 to 40 Celsius in the room and each time we open the window mosquitoes were terrible !! The problem is the air conditioner was down about a month before I checked in and no one informed us prior to our arrival, I asked for a fan and no availability to it … this is not a 5 stars hotel , I should have my money back Was a bad experience to be there I’m very disappointed and it was very expensive for this kind of experience, I want Expedia to assist me to get me a reimbursement from them because it wasn’t ok My son left the place ahead of time and I have the proof of newspaper as well the videos of talking about it as was scandal I will send you the paper written from the hotel management every day of my stay putting under our rooms and no one wanted to resolve the problem
Stayed 3 nights in Jul 2022

10/10 Excellent

FAIZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

2/10 Terrible

Tarik, Larkspur

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Not much
Stayed 5 nights in Jul 2022

6/10 Okay

Kamel

Travelled with family and small children
Liked: Staff & service
Not want I would expect from 5*!
Stayed 3 nights in Jun 2022

8/10 Good

Hisham, Mississauga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the Indoor swimming pool and the beach. You won't be able to watch important sports events as the hotel is not a subscriber to any of the channel package.
Stayed 3 nights in Oct 2021
Response from Sheraton Club des Pins on 10 Nov 2021
Thank you for your visit, we will share your comment to our colleagues See you soon

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

Nesrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Rahmouni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Amina Zerrouki on 30 Jan 2020
Thank you for your note and for your visit at Sheraton Club des Pins Kind regards

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
The best thing about this hotel is the private beach and a nice swimming pool.
Stayed 2 nights in Aug 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 4th
It was awesome The seafood restaurant was awesome
Stayed 1 night in Jul 2019
Response from hakim on 7 Jul 2019
Dear I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities on the ocean but far from the city core and the airport too expensive super staff and great food
Stayed 6 nights in Jun 2019
Response from hakim on 7 Jul 2019
Dear I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards.

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Fulya

Stayed 2 nights in Jan 2019

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to La Rambla
Great property good location.
Stayed 1 night in Nov 2018
Response from hakim on 6 Nov 2018
Dear I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards.

2/10 Terrible

Verified traveller

Stayed 6 nights in Jun 2018

2/10 Terrible

NRicci, Montreal

Liked: Staff & service, property conditions & facilities, room comfort
Sketchy directors
This hotel needs to have a local general manager who is able to understand the mentality. I've been well served by Rym and Hicham the reception managers. However, I would never return to this sketchy hotel full of thieves. Someone stole my diamond/emeraude 18 Karat Gold ring. An antic ring that I will never find on the market. My heart was broken and still is. Upon my complaint, I received a message from the general manager stating that they reviewed the camera recordings and the door key reader and that the 3 persons of the housekeeping said they did not see or take any object from the room. End of the investigations. I am highly disapointed and I can't accept to be treated as a liar. My complaint will for sure continue to SPG company.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and multi facility hotel
Stuff are friendly There are 5 restaurants to chose from My junior suite has a garden, swimming pool and Sea view perfect to watch the sunset Private beach with sun decks Love to return
Stayed 2 nights in Jun 2018
Response from hakim on 2 Jul 2018
Dear I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards.

8/10 Good

Hubertus

Liked: Cleanliness, staff & service, room comfort
All in one convenience with 8th floor lounge staff excellent
Response from Hakim Aouadi on 6 May 2018
Dear I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
The best and only hotel for business travel in Algiers. Great service with helpful staff who speak Arabic, French and English. Great food service and an awesome gym with heated pool. WiFi worked everywhere in the hotel and good speeds.
Stayed 6 nights in Feb 2018
Response from Hakim Aouadi on 18 Feb 2018
Dear I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards,

8/10 Good

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ecellent stay
Very good hotel and location.
Stayed 5 nights in Aug 2017
Dear I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasantly surprised lovely staff friendly
very pleasantly surprised, lovely staff, very warm and friendly. Great hotel super facilities will go back there again
Stayed 8 nights in Jul 2017
Response from Hakim Aouadi on 27 Jan 2018
Dear I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards,

10/10 Excellent

Khaled , Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Algerian sunrise at Sheraton Club des Pins Resort
One of the most beautiful hotels worldwide located in the Mediterranean.
Stayed 2 nights in Aug 2017
Response from Hakim Aouadi on 13 Aug 2017
Dear Khaled, I thank you for your kind review and for giving us a good rating following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you expected. I hope we will welcome you back for your next stay in Algiers. Best Regards,

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Efstathios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best and safest hotel in town
Well located, nice and safe hotel, probably the best in Algiers

6/10 Okay

Verified traveller

Liked: Room comfort
Nice hotel , but far from everything. Not close to the city also far from the airport about an hour by car if you are lucky with the traffic

6/10 Okay

yes

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad hotel
Hotel staff not good and building very old. For this hotel everthing expencive but in algeria not can find easy hotel

2/10 Terrible

Shaheen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel staff.

8/10 Good

BINU, libya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had nice time

8/10 Good

BINU, dubai

Liked: Cleanliness, property conditions & facilities, room comfort
was ok ,but had to take extra room for 2 childrens

6/10 Okay

MAN KIN

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

6/10 Okay

pawel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Swimming pool and beach
Tidy room and swimming pool are definitly positives. Really bad service.

6/10 Okay

Mahmoud, Riad

Liked: Staff & service, room comfort
Very help helpful staff specially Louisa, Hiba, Hichem, Chahrazed and Malik

10/10 Excellent

youcef, oubraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Perfect setting. Close to the beach and city. Quiet area and countryside landscaping

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hotel, Excellent staff, will come back again and again !

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

Alexander, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Club des Pines, Alger
The hotel is good and, yet, it is being massively renovated to be even better. Located at a cozy and quite sea bay, outside of the city, which is important for safety while you are in Algeria. Clean rooms, polite (though a little bit lazy) staff. I would recommend it for both business and leisure.