Search Hotels Near Aeon Mall Itami, Kobe

"Excellent stay. Will return."

"The room had enough space to open two big luggage. When you go to the onsen, the staff came often to make sure that it’s clean. Nice staff and there was convenience store in 1 min!"

"N/A"

"At night time, after 9pm, they provide free soba for guest that's staying. The hotel is a nice place with public bath and daily new towels even without us asking. The laundry is a bit of a hassle but if you time it, it's great service. The laundry wash comes with detergent and fabric softener. "

"Extremly nice hotel and staff."

"Got a big room for a good price. We were thinking that maybe it was too good to be true and we were right. The listing mentioned that there was wifi but we couldn’t even connect to it during the entire stay. We were not able to bring it up to staff because there was never any physical staff present. There was no clear way to communicate with online staff either. The listing also mentioned there was a washer and dryer. However, the dryer only has an air dry function with absolutely no heat. This meant that clothes would still be wet after the cycle. You’d have to hang it in the shower room and turn on the ventilation which would work only on thinner clothes. On a positive note, the room was really spacious and offered many beddings and storage spaces. It was also a 2-4 minute walk from the train station. It would have been a great experience if it weren’t for the cons."

"Staff was good. Room was clean. There was a smelling of cigarette in the room but it was better after I opening the window. "

"Clean room, amazing staff and great AC!! So close to the train station as well."

"Everything is super - good at the Hewitt hotel. Thank you for your service."