The entire staff was so accommodating. The front desk women were incredible! Most bilingual which so beneficial for me. Always eager to answer any question and always smiling!! The men at the door were superb! We enjoyed the delicious breakfast buffet each and everyday! The pool on the 5th floor had an incredible view. Also had a ping pong table that we took full advantage of...and the bar was nice! In the bar area on the 2nd floor a beautiful singer entertained us and had us dancing as well! She was sensational! My wife is from Cartagena but was my first trip! I cannot wait to come back to this hotel and Colombia!!
This is my 2nd stay at this hotel and overall it is good. Beds are comfortable and clean but the rooms need updating. Check in has been slow both times. Had a key issue but was resolved. Buffet breakfast is great and was included in my rate. The only real negative experience was on the day we were checking out. My nephew tried to redeem our complimentary beverage cards and the bartenders rudely told him no because we had checked out. I thought that was ridiculous. We are repeat customers, most of the staff recognized us and had welcomed us but then these bartenders treated us badly on our way out leaving our stay on a bad note. So they need to work a little on customer service in that respect.
The kids playroom is good and the activities at the pool were great for the younger kids. There also toucans and a deer walking around the grounds which is nice. The sloths in the trees are a little hard to find.
Possibly one of the best hotels I have stayed in throughout my years of traveling. The room, staff, and other accommodations were beyond expectations. Location was ideal for someone who wanted to relax away from the hustle of the city (proximity to Isla De Rosario), yet close enough if we wanted to venture into town. One con was the incessant nature of the locals (offering massages, food, merchandise) on what was considered the private beach to hotel members.
Hotel is located one block from the beach, in a very busy street. You can find restaurants, shops, supermarkets nearby, and even a brand new shopping mall just accross the Hotel.
Rooms are modern and clean, with free WI-FI, mini bar but no refrigerator. A liitle noisy sometimes from the busy traffic on San Martin Avenue.
I needed help to set up the AC, but once done, it worked perfectly.
Breakfast was included buffet style, with a good variety of food, juices and fruits, including scrambled eggs. Located on 3rd floor.
I received excellent customer service and personalized attention from all the staff, specially from the General Manager, who introduced herself and offered great advice about things to do in the city.
I travelled alone and felt safe. Good value at a very good rate.
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