"Small hotel room but comfortable and good service"
I had stayed in this hotel 5 times. The hotel is well located and their services are good and keep improving through the years. Although the room is small but the bed was comfortable, everything needed was there. But I must point out that when I lied on the bed with my head lean against the wooden bench near the wall, I can see lots of dust. The fridge is not cold at all. Overall everything was good. I will pay 2 visits next year to this hotel again. Hopefully I can see more improvement on that. Will definitely recommend friends to stay there.
We left a cruise which arrived earlier than check in time - the staff checked us in and had us wait in the Lobby Restaurant, which has a wonderful view of the passing parade of Hong Kong Harbour until the first room became available, then came and took us to our room to which our luggage had already been delivered. This was probably the most hassle free early check in experience we had ever had. This theme of exceptional service continued for our entire visit. I could go on with many instances but will only give one further - on our first night we had a very good waiter in Café Kool Restaurant and when on our final night before heading to the airport we dropped in for a light snack he remembered that my wife had had soup on the first visit and made a recommendation of another soup without being asked.
Great hotel and is clean and very comfortable and location is very central to everything including shops and all public transport.
I would definitely recommend this hotel but dont go for the breakfast, too expensive for the price you are paying and choices of food is poor and pathetic
excellent customer service. nothing was too much trouble. only one black mark when I went to change foreign cash. I felt the staff reluctance to change for hk dollars and made all sorts of excuse.
For a hotel in one of the world financial centres, that was a shame.
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