I liked the gym. Location is good but noisy due to traffic in two major avenues at street level. Good food in the restaurants. I liked it, it is my first time in 14 years that I have beengoing to HKG. Definitely I will go back if price is right.
excellent customer service. nothing was too much trouble. only one black mark when I went to change foreign cash. I felt the staff reluctance to change for hk dollars and made all sorts of excuse.
For a hotel in one of the world financial centres, that was a shame.
This is my first time in Hong Kong , I found this hotel through a website with great reviews .. I decided that I would celebrate my 37th birthday here in Hong Kong with my partner & my parents & my sister .. so I booked this hotel (2 rooms : superior gold & superior deluxe gold on 22nd floor) since early September to make sure that I had somewhere to stay (somewhere nice for me & my family !) during the trip ... and I just got back to Australia few days ago .. overall , this hotel gave me one of the best experience .. hotel staffs were nice & very helpful (the girl at check-in/out counter named Jeane (if I'm not wrong that's her name I think) was very helpful) .. good food up top at Ava restaurant .. great view .. and best location !! .. I will stay at this hotel again when I go back to Hong Kong , that's for sure ! :)
Arrived at the Hotel after a South Eastern Asian Cruise. Flew in from Singapore. There was some serious construction going on near the hotel so the grandeur of our arrival was somewhat diminished. However on turning into the hotel the view was magificent. The hotel looked very garnd and imposing. Our cab door was opened by a beturbaned Head Porter and we were ushered into reception.
The receptionist took our ID and tut tutted saying we should not be at reception here but on the 19th floor and she left her desk and led us to the 19th floor. Unbeknownst to me my wife had booked us in a "Club Level" room because she had read that all Club Level rooms had a view of the harbor. It turned out that Club Level had a full time Concierge and a Club Room Lounge where there was Free booze and snacks fro 5pm until 8pm each evening and free breakfast in the morning. We worked out that this facility saved us in excess of $60.00 per day and could have saved considerably more if we had consumed more wine. The staff were 100% friendly and helpful. The rooftop infinity pool was absolutely stunning. This was one of the most pleasurable hotel stays in my considerable experience. I reccomend it to all. It is not a budget hotel but wort every penny.
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