“Great location”

This is a great hotel.

“Come back again”

I like this hotel

“Mixed impressions”

Mixed thoughts on this hotel. Great location, comfortable beds (we were in the new wing), nice small (not heated) rooftop pool and pleasant lounging area which was a welcome break from the hustle of Avignon, during the July Festival. Very helfpul staff, who spoke good English. Good breakfast. BUT the other reviews are correct about the hotel. If you want quaint you won't get it in the new wing. We didn't mind as we knew before arrival and didn't spend much time in the room. The new rooms are functional and have good AC but the shower/ bath is poor - shower isnt wall mounted and have to hold it by hand. The water pressure wasn't great. The biggest disappointment was that we pre-booked dinner at the hotel, in order to eat in the authentic cloitre area which is shown on all of their website/ advertising. When we turned up that evening, we were told this simply wasn't an option and we had to eat in the garden. Given that this is at the back of the cloitre, and faces onto the pre-fabricated metal wall of the new wing, and has metal chairs, this wasn't the case. The food was good, but we wouldn't have eaten here if we had known. Overall, we would definitely stay here again though for the location and calm rooftop area alone. But be warned, and if you want a room in the main hotel, ensure that's what you are getting when you book.

“Bedbug Infestation Warning”

Having stayed several times before I was happy to be back and in the old, far nicer, part of the hotel. After a late arrival and even later Avignon Festival shows I fell into bed at 2am - and woke around 5. First indication was blood on the sheets - which it became quickly clear was the sign of a major bedbug infestation in the bed. It was completely disgusting - I killed probably a dozen bedbugs, many fully grown (in other words they'd been around for some time). This was bad enough (and a week later I have over 100 bites all over me as an unwanted souvenir) - but the response of the hotel was the real problem. No regret, no apology, no remorse - not even any surprise - utter indifference. After 25 years of traveling for work this is the most disgusting experience I've ever had in a hotel (and on check-out the hotel even tried to make me pay the laundry bill for the pyjamas I gave them to have cleaned). So while bedbugs may be unavoidable, bad service is not - and none of this bore any resemblance whatsoever to a four star hotel experience - I have received far better service in generic chain 2/3 star hotels in the US. Beware. This place is truly awful.

“The Jeckel and Hide Motel”

In a few words. Don't stay here unless you are guaranteed a room in the NEW SECTION The old rooms are only suitable for retired Monks, they have minimal bathing facilities in bad repair. Barely two feet of hanging rail, three clothes shelves, no drawers. and A/C system that only circulates room temperature air. And I suspect has been that way for the last twenty years.On arrival we asked to be relocated near our friends in the new wing but was told that it was IMPOSSIBLE. throughout our nine day stay. Our room ,124, was overlooked by room 128's bathroom window so we had to keep the shutters closed., making the room a dungeon, two bedside lights and a small table lamp (120 watts total) produced only a glimmer of light. No available electrical outlets .No drawers. No way to get a morning coffee without dressing and going to the dining room and purchasing full breakfast. Limited room service. Good points , location, some parking (often full), good on site restaurant., Nice public spaces. Many nice English speaking staff, but many who said "It's impossible" way too many times .Forget the ambiance of the old rooms (not that our's had any) and stay in a new room or find somewhere else.

“Great location”

Great location - close to the `old city'. Friendly staff. Only comment is that the rooms in the `modern' section did not have direct access ie. you needed to carry your bags up or down several stairs to enter the room. Could be a challenge if you had heavy bags or had mobility issues.

“A stunning historical building and a gracious and comfortable hotel complex”

We very much enjoyed our stay and marveled at the beauty of the cloister and garden every morning over breakfast and relished our quiet and comfortable room.

“Highly recommended”

Good trip on Eurostar and great hotel. Wonderfulplace to visit.

“Cool and civilised”

Beautiful old building within the city walls, has a calm and cool atmosphere, wonderful food, large car park and is very close to the museums, galleries and train station. Makes a very easy visit and the town has good public transport. Hotel is set around a large internal courtyard with huge plane trees, it has a roof top swimming pool and terrace garden separately to the large courtyard. Immaculately clean.