The staff was very friendly and helpful. The rooms were very comfortable and cozy. The only thing I wish was better was the pool because it wasn't how it looked in the pictures. It was a normal looking pool but one of the main reasons we chose this hotel was because of how the pool looked in the pictures. Other than that this hotel was perfect.
From the moment of my arrival, I was convinced that I made the right choice for my stay. The check-in process was very smooth. I was given an opportunity to upgrade and took advantage of the offer. Responses to my inquiries about dining, entertainment, shopping, getting around Charlotte, etc., were immediate, helpful and accurate. As I toured the area of the Ritz's location to visit other hotel chain that I most often frequent, I continued to be very happy having chosen the Ritz.
The staff was universally customer focused. Any request was met with an enthusiastic and efficient response. I observed other guests being assisted and came away feeling that my experienced was--as far as I could determine--in keeping with Ritz's approach to serving their guests. The consierge, Mark, especially went above and beyond--at one point--walking me to a restaurant near The Ritz Carlton to make sure I found my way there easily.
We stayed on a Saturday night in this very modern, quiet hotel in room 1117. Hotel staff very friendly and attentive. A hotel employee even greeted us by name in the hallway! We had a drink at the bar which was very nice. Bed was very comfortable. Loved the "grab and go" breakfast. While it's not free, it is very convenient and easy. They even have a cook to make cooked to order eggs which was great for my gluten free husband. The lobby is on the 5th floor which makes it a tiny bit difficult to find if you aren't expecting an elevator ride to your hotel but adds an extra layer of security. I highly recommend and would stay there again.
First of all, since I was a late arrival, the reception staff were pleasant and got me to my room very quickly. Secondly, the appearance of the hotel was exceptionally clean, as was the room itself. The amenities were simple but completely adequate. When travelling on business, one wants the essentials and they were all there - including a small refrigerator, which these days is almost a necessity. Suffice it to say, the whole experience was very pleasant and enjoyable after a days work.
Polybius from New York, NY
Located in the heart of Charlotte's uptown financial and entertainment district, the Courtyard by Marriott Charlotte City …More
This is a beautiful hotel within walking distance of a lot of Charlotte's sights. The staff was very accomandating. The doorman called us a cab which was having a problem getting to us and he called again on his own & informed us and apologized for in inconvenience which really wasn't his fault. The gym was top notch too
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