Search Hotels Near ImaginOn: The Joe and Joan Martin Center, Charlotte

"The room itself was nice and comfortable. I had a great city view. The breakfast didn’t have alot of options. I was so confused with the hotel. You have to park next door in a parking garage. Use two different elevators before getting to your room. Validate your parking ticket every time you come back. You have to use your key card to use the elevator. Make sure to keep up with your parking ticket because it’s 45 dollars if you lose it. "

"If you're not familiar with the property and the maze of one-way streets in Charlotte it's a real bear to get into the place, especially after driving for 4 hours in the rain at night. The staff was very pleasant and the room was spacious and clean. The bed very comfortable although it was very difficult finding extra pillows. They advertise it they have a restaurant open 24/7 with the implication that there's room service but there is not. You can order from a limited item menu and then you have to go pick it up yourself. My husband went to pick up our order and returned and my dish was missing. After a couple of phone calls we were told that it had been in the refrigerator and we could come back down and get it. At that point we were exhausted and asked that it be taken off the bill. They assured that they would. Before check out in the morning I asked again if they would make sure it was taken off the bill and they said it was. In the final analysis it was not taken off the bill. While the staff was very pleasant and appeared to be cooperative they simply didn't follow through and that was very frustrating. The other frustration was reading that parking was available but not being told that it was $42 a night. We were not familiar with Charlotte standards. Both the hotel and Expedia should be clear about these extra charges in the description of the property. We feel misled and would not stay there again."

"Great service, ladies in breakfast time are amazing, they have the best attitude. Also to do the check in/out and Valet parking super friendly!!"

"."

"friendly staff and clean room "

"I stayed here on business and couldn’t have been happier! Easy, walkable location, clean, and very friendly staff."

"They had an evacuation but they failed to alert all the guests"

"Hotel Service was excellent "

"Decent, but shouldn’t be as expensive as it is"