Search Hotels Near Light Factory, Charlotte

"Clean room and nice staff"

"Dope stay. Love the spot!!!!"

"Staff was extremely unfriendly. They did not tell me that valet parking was cheaper than self parking until two nights into the stay. Denied providing me water bottles- although clearly they were giving out to other guests. Denied changing my room as one of the electronic curtains were malfunctioning. Did not fix the curtain as well. Not staying there ever again."

"Staff was friendly. Bathroom needs to be updated and repainted. Beds very comfortable. Decent location. Nice pool & patio!"

"No nightstand on one side of the king bed, had to put my things on the floor, no cooktop as expected, brought my pans and cooking utensils, and food that needed to be cooked, but all I had was a microwave, the staff at the front desk was very polite, the rooftop bar wasn't open when we wanted to go, neither was the restaurant, valet person reaked of pot which is operated separately from the hotel but you have to use them since the hotel doesn't offer the service themselves, really didn't want them driving my rental car to who knows where, but had to, hotel lacks their own luggage carts apparently you have to borrow them from the valet, and there is no service to assist with taking luggage up to the rooms starting on the 14th floor, under that floor there is a different hotel, the block it's on is creepy, the story is the area was so unsafe that it's safe now with multiple sherrifs, police, armed private security forces on foot, patrol vehicles, and bikes about every 50 feet within the block, and it's convenient to walk to the nice areas a couple blocks away for food and entertainment, public art sculptures and parks, everything nearest to the hotel like a multi-story mall with a variety of shops and eateries is only open a few hours in the morning through early afternoon then they're all closed down at like 2pm, probably because it used to be a dangerous location, but now it seems OK just creepy when you and the police forces are the only people outside at the same time"

"If you're not familiar with the property and the maze of one-way streets in Charlotte it's a real bear to get into the place, especially after driving for 4 hours in the rain at night. The staff was very pleasant and the room was spacious and clean. The bed very comfortable although it was very difficult finding extra pillows. They advertise it they have a restaurant open 24/7 with the implication that there's room service but there is not. You can order from a limited item menu and then you have to go pick it up yourself. My husband went to pick up our order and returned and my dish was missing. After a couple of phone calls we were told that it had been in the refrigerator and we could come back down and get it. At that point we were exhausted and asked that it be taken off the bill. They assured that they would. Before check out in the morning I asked again if they would make sure it was taken off the bill and they said it was. In the final analysis it was not taken off the bill. While the staff was very pleasant and appeared to be cooperative they simply didn't follow through and that was very frustrating. The other frustration was reading that parking was available but not being told that it was $42 a night. We were not familiar with Charlotte standards. Both the hotel and Expedia should be clear about these extra charges in the description of the property. We feel misled and would not stay there again."

"Great service, ladies in breakfast time are amazing, they have the best attitude. Also to do the check in/out and Valet parking super friendly!!"

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"They had an evacuation but they failed to alert all the guests"