We loved staying here! We stayed here for a week and sometimes were happy to stay in because of the lovely views of the city and facilities of the room - it had everything you needed! The staff are mostly friendly and willing to help.
When we arrived at the hotel we were amazed at how tall and modern Soul surfers was. We were greeted in a friendly manner by hotel staff and asked if we could have a higher room, as our room was on level 6. This wasn't possible without a $2000 sur charge. Level 6 however was perfect, the view was stunning! The pool area is also very amazing, along with a well equipped gym.
When we arrived, we had checked in at 1pm, the room was clean. The view was spectacular, we were staying on the 18th floor. Staff were very friendly, although the complimentary samples weren't re-stocked everyday, we had left a letter and the next day they re-stocked it (it wasn't a big deal i just needed the shower cap at that time instead of wetting my hair). We got to use the pools and spa on our last day (as we were extremely busy checking out the gold coast and its theme parks) but the pool and spa are ahhhhh-mazing, its a definite thing to try whilst your staying at the hotel. We didn't get a chance to try the restaurant downstairs, but we did hear good ratings. I will definitely consider staying here again :) thank you for your wonderful service :)
I spent two weeks here in October with my daughter, I wanted someone safe, clean and close to surfers, This place was perfect. Pool and BBQ area was great and we enjoyed many days relaxing by the pool. Apartment was very clean and comfortable with a dishwasher, washing machine and dryer. Overall this place was excellent and I will return.
Stayed on the 9th floor. Was very quiet during the week however the noise level rose on the weekend. This was not a problem for us but if we had have been staying on a lower floor this may have been an issue. This hotel is situated on a busy street with lots of nightclubs. I read in a previous review about the pool being in the shade all day. This was true however there is another pool on the other side of the building and there is also an indoor pool.
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