Ratings based on 671 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
73% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller from England

Simple hotel, located very close to Union Square

Posted 21-Jul-2014
Pros: Easy to access SF, polite accommodating staff,
Cons: Hotel could do with updating but then that would push the price up.
Location: On Mason and Geary. The restaurant next door which we didn;t try must have great reviews because there was a constant queue of people waiting.
2 night stay in SF. Good price for central hotel, which is reflected in general decor. However, they do provide free wifi and were very accommodating over us leaving our luggage for a few hours after checking out.
2 out of 5
by A verified traveller

Boutique equals expensive yet cheap!

Posted 15-Jul-2014
Pros: It was centrally located to Union Square.
Cons: Too many things to name, but customer service would be a great first step. It could have made up for a lot of the missing amenities.
Location: It was a great location, just across the street from the Curran theater and two blocks from Union Square.
I checked in and requested a lower floor since I have claustrophobia and don't use elevators. This is a simple ADA request. The clerk told me that the room assignments had already been determined so they couldn't be changed. There was so little room between the end of my bed and the bureau, I stubbed my toe trying to get to the desk. There were no amenities (shampoo, conditioner, wash cloth) and the television was from the last decade. The carpet looked filthy and I seriously worried that I was going to bring home bed bugs or other critters. This was a very expensive stay, almost as much as the more modern hotels, which were booked up because of the Avon Walk.
3 out of 5
for Everyone
by A verified traveller from Austin, Texas

San Francisco July 2014

Posted 11-Jul-2014
Pros: location
Cons: Well, that noise problem wasn't exactly the fault of the hotel.
Location: located near Geary and Mason.
I stayed at the Union Square Plaza Hotel on Geary (really close to Union Square). I got a room with a private bath (none of that sharing stuff for me). Anyway, the room itself was smallish and basic. It has a big tv concealed in a cabinet. The bed was o.k. The closet had a little surprise inside: a padded rolling chair. I thought that was a bit quirky, but it didn't bother me. The bathroom was separate from the sink/vanity. That sink was reallly small. I could barely fit my shoulders in front of the vanity. Very little space for toiletries. I stayed on the 6th floor, so I used the elevator a lot. The lobby area/front desk was sort of cramped right at the entrance. The front desk person had to deal with them not getting my reservation thru Expedia....but I did get in a bit early...so I could watch one of the World Cup games. You don't get an AC unit because all you have to do is open the window to get cool air. The highs were in the mid 60's. The location is good. The Curran Theatre is right across the street for you musical theatre fans. There's a 24 hour restaurant called the Pinecrest Diner. There's a Walgreen's a block away to the south. I had a hard time sleeping because of some business six floors down from my room on the 6th floor. Between 1:30 a.m.-- 3:30 a.m., there was such a ruckus (noise) of bottles, dishes clanging against each other. Even with the window closed, you could hear that noise. I was not amused. This happened on 2 days.
3 out of 5
by A verified traveller

Too much noise

Posted 09-Jul-2014
This is an old hotel, so the conditions are ok at best. The biggest problem is the noise you can hear from the street throughout the night. So this place is for deep sleepers only! However, if you are looking for a cheap place to keep your stuff while you enjoy the town, then this will do. The location is excellent!
3 out of 5
for Everyone
by Jayne

Nice hotel, good price for the location

Posted 02-May-2014
Pros: Location and value
Cons: coffee in the room
Location: Union square - shopping, great restaurants, cable cars, you name it.
Its close to Union Square - so walkable to everything. Friendly staff, clean room, no real amenities like coffee or bottled water - but it was a good price, good location, and safe. Its a basic hotel and I would stay here again.
1 out of 5
by Dave from NZ

Crap 'Mystery Deal'

Posted 01-May-2014
Pros: Location was good. 4-5 blocks from the downtown shopping center and public transport hub
Cons: Everything. This place should be demolished
Just a few blocks away from Union Square mall shopping & train station. Hotel rooms are very small and claustrophobic, television set is so outdated, showers were luke-warm, musty-smelling rooms, windows that couldn't open. Felt like we travelled back to the 1970's. If I had my time again I would definitely pay more than the $80 USD for a better room in another hotel. We definitely didnt win on any of Expedias 'mystery deals'.
3 out of 5
by kate from Kansas City, Missouri

Just good location

Posted 30-Mar-2014
Pros: Location
Cons: Facilities
Location: Restaurants nearby are all good.
This hotel is located very close to Union Squre and walkable distance to Chinatown. We walked to Fishman Warf from the hotel but it took nearly one hour and hard so I recommend to take a bus to go to Fisherman Warf and nearby pier. The facilities in the hotel are worn. The rooms are noisy. The bed was not comfortable and the television had only several channels and did not show well.
3 out of 5
for Students
by A verified traveller

good enough

Posted 24-Mar-2014
my friends and i were staying in SF for spring break. i didn't care much about room comfort, as long as the price and location were good enough since we were not planning on staying in the hotel a lot. windows were dirty, shower was tiny, bathroom door wouldn't fully close, bedroom door wouldn't lock. it was still a good experience, as the staff was very helpful and like i said i didn't care about the comfort. if you do, however, this might not be for you. extremely convenient location, just across the street from a great diner, one block from union square, and couple of blocks from market/powell st where we took all our buses/subway rides since we couldn't rent a car.
2 out of 5
for Everyone
by alex from Missouri

Tiny room with a wall of another building for you.

Posted 23-Mar-2014
If you're looking for a place to keep your stuff, it's a great room for one person. If you're looking for something better, go someplace else. I was disappointed in what I had. But it was my fault for not doing enough research. No food, the help wasn't exactly super friendly. And I felt the hotel needed an overhaul.
1 out of 5
by Laura from Irvine, S. California

Terrible conditions of rooms and facilities

Posted 18-Mar-2014
Pros: Only location is a good thing, but it is better to stay on the street for a night than to stay in such terrible hote again
Location: From my window at night I have seen three prostitutes and many homeless . They were very loud, I was not able to sleep unless they are tired and left
In my room the door of the cabinet was broken, no shampoo, and soap in the bathroom, no remote controller for TV , one of lamps has no "on-off" - it is broken, bad smell from overused and over cleaned carpets - and the receptionist does not know how to handle these problems. It looks like the hotel in "under water", and looks like it close to bankruptcy. Probably is better to shut down this hotel, and never allow its owner to run any business again. When you get in, you see immediately that plastic on the desk of the receptionist is broken - no money to repair? or the owner does not care? Taking shower, I have noticed that there is no shampoo, I called to receptionist - the telephone does not work. Well do you feel my situation? How it possible to offer such a "disable" hotel to customers? Two receptionists are nice people, they are not responsible for bad management and bad ownerships... I came to hotel with my Expedia # of confirmation - they said that they cannot find my booking in their computer. In 4 hours I came again - they finally found it! Simply, I would like Expedia return my money back, I am a disappointed customer after this hotel. Expedia is a great organization, I use Expedia faithfully during last 10 years with a great appreciation. I would like Expedia management to consider my complain seriously, because the Expedia may be does not know what kind of hotel they offer to us to book.