Ratings based on 2,305 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Posted 28-Oct-2014
Pros: Excellency location!
Great stay. Lovely property! I would recommend this hotel in San Francisco!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Oct-2014
We enjoyed our stay at the Westin St. Francis at Union Square. Good location, good restaurants, shopping other sights. Hotel was nice, rooms clean and updated.
3 out of 5
by A verified traveller from East Bay, CA

OK.

Posted 21-Oct-2014
Pros: Staff and bedding.
Cons: I have never experienced a gas station toilet in a hotel of this caliber. The shower hardware looks like the install person said good enough.
Location: Good walking exercise to many pubs and restaurants.
Hotel staff were exceptional from check-in to check-out and parking. The coffee in the lobby I rate a D and would be an F if one of the 3 people wasn't doing her job as well as the jobs of the other 2 and maintained a smile.
3 out of 5
Recommended
for Couples
by A verified traveller from california

great location

Posted 14-Oct-2014
Pros: great location great gym bar and restaurant. food is a bit expensive and wifi is not free otherwise great hotel.. you should ask for a specific room
Cons: wifi should be free
at first I was upset at the front desk for not giving me a decent room only after I was assertive in my demand to change my room I was transferred to a better location which was available with no issue. Parking is expensive
2 out of 5
by A verified traveller

slappy work here and there, but good location.

Posted 09-Oct-2014
service on front desk, room service, was good. but room was not very clean. Found some hair in bath tub and in bed. Very lazy doorman. Location is great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Classic San Francisco hotel with great history.

Posted 06-Oct-2014
Pros: Very clean, quality rooms. Location is great if you need to be in the thick of Union Square or downtown. The restaurants and bar in the hotel are good
Cons: Pricing is high for the room, room service, and parking.
I think for the price of the hotel, the rooms could be kicked up a notch.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 29-Sep-2014
I had a great time. The service was excellent and everyone was very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel in the heart of SF

Posted 26-Sep-2014
Pros: Luxurious feeling throughout, and the bathrobes were divine..
Cons: More drawer space
Location: Union Square area close to all transportation, shopping and many of SF's attractions
Good location, nice view and spacious room. The staff was courteous and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from lakewood, ca

Perfect location in Union Square

Posted 23-Sep-2014
This hotel is an old one but beautifully kept and super comfy. The staff is very friendly and helpful. Super close to Bart and Trolley car. The only reason I didn't give 5 stars is because it was loud. There was either a generator or an a/c unit outside that we could hear all night... BUT it didn't keep us up, we were out late every night and as soon as we got back we were able to fall asleep. It was just noticeable while you were hanging out.. I absolutely love this hotel and will definitely stay here again!!
4 out of 5
Recommended
for Everyone
by A verified traveller from LA

Not much bang for your buck

Posted 23-Sep-2014
Good, over all, but why in this day and age do big hotel chains still charge for wi-fi in the room? It's like your parents charging you to use the kitchen when you visit!