Ratings based on 2,540 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Western North Carolina

Pre Christmas Stay

Posted 18-Dec-2014
Pros: location
Cons: average value for the premium price
Expected more value for the price and location. Got a much nicer room at a competitive hotel in Napa for half the price.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2014
Staff was very helpful and friendly. Great location - nice room.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 11-Dec-2014
Not bad..................................................................................................................................................
5 out of 5
Recommended
for Everyone
by A verified traveller

Holiday Shopping in San Francisco

Posted 09-Dec-2014
We loved this hotel. The staff was friendly and we had a wonderful time shopping. Everything is at your front door. Iceskating, the Christmas tree at Union Square, it was all fabulous!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 東京

ユニオンスクエアに隣接した歴史あるホテル

Posted 07-Dec-2014
外見、ロビー、レストランなど施設はとても豪華。クリスマスツリーやデコレーションも至る所にありサンフランシスコを代表するホテルとして、申し分ない。部屋はその豪華さと比較すると、機能的と言うレベル。用があって電話しても数分出ない、スリッパやローブは頼まないと付いてなかった。
4 out of 5
Recommended
for Everyone
by A verified traveller

Over priced parking

Posted 05-Dec-2014
Do not park you're car here! Was charged 110$ for two days. Makes no sense!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Beautiful & central location

Posted 03-Dec-2014
The standard of the service, room and location were ideal and we enjoyed our stay. The only let down was no free wifi however they did offer free flight checkin, boarding pass printing & ticketmaster online access in the lobby.
3 out of 5
Recommended
for Everyone
by A verified traveller

CHECKED IN TOO LATE

Posted 02-Dec-2014
Pros: Location
Cons: Customer service at check in
Location: It's Union Square SF, what's not to do?
Checked in for a 2 night stay at 12 noon. Was told the room was not ready but we will call you when it is. At 4:40pm we went back to check in, NO PHONE CALL. Was given a lower floor room and told we had been assigned a higher floor room but they are all taken now. Well I guess when they say they will call you, they don't mean it.
5 out of 5
Recommended
for Everyone
by A verified traveller

No Mistakes

Posted 26-Nov-2014
I travel a lot. Stayed in many Westins. They're all great- But, this one made no mistakes during my stay. I was inpressed.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Danville, CA

Perfect

Posted 26-Nov-2014
Just there one night, great location, will return, love the lobby and room