GOOD: When we entered the room my kids initial reaction was WOW. The room were clean and well presented with modern fittings a fixtures. The kids absolutely loved the smell of the soap that was provided. We booked 2 family rooms as a family of 9 and the hotel accommodated our request to have the rooms next to one another. Each had a kitchenette so if we wanted to cook our own meals we could have. The beds were comfortable and house keeping ensured the room was cleaned and well presented when we returned from being out. The location was perfect as we have a lot of family in the northern suburbs and it was close to the location of the funeral we were attending. Plenty of car parking was available The pool area was nice and big, the guy cleaning the pool was also very friendly.
BAD: The only thing that had been neglected cleaning wise were the blinds. When we pulled them down at night you could see dirty finger marks, assume the previous guests had a toddler who had eaten something sticky and used the blinds as a napkin. There was also a dirty dinner tray in the corridor that probably had been left there a bit too long.
WOULD WE STAY AGAIN? Definitely, we are looking to go to Melbourne again next year and will definitely consider Rydges Bell City for that stay also.
The staff are very pleasant and ready to assist in all matters affecting the stay. While dining in their restaurant, one of the staff ladies kindly brought me a glass of water, without even being requested to do so, as I experienced an annoying cough. I thought this was a very thoughtful and caring act!
I was provided with caring and supportive assistance to print out my boarding pass for further travel by a very pleasant, helpful administrative staff member. They even assisted me with travel to the Melbourne airport, providing me with efficient limousine service for an early flight to Adelaide. I was totally impressed with the friendly,pleasant service and lovely, relaxing environment with a pool for recreation that this hotel provided.
The professionalism of the staff, both administrative and support staff provided is to be recommended to all people.
The management were so lovely at the Bell Motor Inn and went out of their way to assist with information that we were asking about. The complimentary breakfast was also a surprise. It was basic, but a nice gesture. The rooms were very clean, comfortable and value for money. The room was a great size for our baby's portacot and for us to put the spare bed on the floor for our toddler.
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