Sun deck

Reviews of Grand Sunset Princess - All Inclusive

4.5 out of 5
Grand Sunset Princess - All Inclusive
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 916 out of 2028 reviews" "
Rating 8 - Good. 541 out of 2028 reviews" "
Rating 6 - Okay. 327 out of 2028 reviews" "
Rating 4 - Poor. 115 out of 2028 reviews" "
Rating 2 - Terrible. 129 out of 2028 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Aglae

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in May 2024

10/10 Excellent

Constantin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Thank you
Stayed 5 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear ConstantinWe are grateful for your visit to the Princess hotel. We are very happy that our facilities met the quality you deserve and that you enjoyed an unforgettable vacation.We hope to serve you soon in the future.Kind regards

8/10 Good

Carl H

Travelled with family
Liked: Amenities, property conditions & facilities
Our room was .4 miles away from the buffet and lobby with little to no transportation back and forth.
Stayed 4 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear Carl H.We are very grateful for your positive rating, we regret the situations that arose during your stay with us, your comment helps us improve our service, we will send this information to the corresponding department so that this situation does not arise again.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.

10/10 Excellent

Zak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and very friendly staff
Stayed 11 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear ZakWe love knowing that you experienced the magic of Princess. Thank you for sharing your positive review about our services provided as well as the mentions of our collaborators, making you feel welcome at all times.We would love to see you again!kind regards

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raquel at Fantasy pool/bar was absolutely amazing. She is so kind and a wonderful person overall. Truly a joy
Stayed 7 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear NicoleWe are happy that you got the great Princess experience from our collaborators, especially Raquel in the pool/bar area. We love being able to leave a mark on our guests. Beyond providing them with a complete stay, we are extremely pleased to be able to share enriching activities for our guests. We value your positive comment about our Princess resort.We wait for you soon!

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldnt come up with any reasons to give less than 5 stars to this hotel. Everything was excellent
Stayed 7 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear IgorAt Princess we love that you feel special at all times because brilliant guests like you deserve unforgettable vacations. We appreciate the extremely positive comments about our resort.We hope to see you soon on your next visit!

10/10 Excellent

Mahira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear MahiraWe are very grateful for her satisfactory rating. We would like to know more about your visit, which in turn will help us understand how we can further improve the service we offer. Again, we hope to see you soon!Kind regards

10/10 Excellent

Jana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the resort was so spacious, it never felt crowded. I have never seen so many pools at a resort. The only complaint I have is the food was not good at the buffet and most of the specialty restaurants. Steakhouse was decent. The food stands that serve lunch by the pools were good. Would come back.
Stayed 4 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear JanaWe are extremely grateful to know that your stay with us was extremely pleasant and satisfactory. This motivates us to continue developing as great hosts, which is why we stand out. Likewise, we appreciate your observations about our food in the buffet area, we will forward this information to the corresponding department to take action on the matter regarding this situation.Have a great day, we hope to see you soon on your next visit to the Riviera Maya.kind regards

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear AhmadWe are very grateful for her satisfactory rating. We would like to know more about your visit, which in turn will help us understand how we can further improve the service we offer. Again, we hope to see you soon!Kind regards

8/10 Good

Tammy

Liked: Amenities
I was not informed that I needed to insert my room card into a specific area once inside my room to activate all electrical outlets in the room. The shuttle around the property did not run very often. The bathroom in my room had cracked tiles in the shower.
Stayed 5 nights in May 2024
Response from Michelle on 20 May 2024
Dear guest, we are sorry that your stay with us was not entirely satisfactory. However, your comments give us the opportunity to make improvements. Likewise, we give ourselves the task of looking for new ways to prevent this from happening in the future to continue improving day by day.We hope to see you very soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Michelle on 20 May 2024
Hello dear JohonWe are very grateful for her satisfactory rating. We would like to know more about your visit, which in turn will help us understand how we can further improve the service we offer. Again, we hope to see you soon!Kind regards

10/10 Excellent

Karla, Topeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was beautiful. My recommendation would be to improve on the shuttle times, we ended up walking instead of waiting for the shuttle since it took so long. Also, you need to make the map of the hotel more available to make it easier to navigate.
Stayed 5 nights in May 2024
Response from Michelle on 20 May 2024
hello dear KarlaWe are very grateful for your positive rating, we regret the situations that arose during your stay with us, your comment helps us improve our service, we will send this information to the corresponding department so that this situation does not arise again.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.

6/10 Okay

Kaylee Brooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property is absolutely beautiful. The grounds are very well kept and there are adorable animals everywhere. Unfortunately, the food could use MUCH improvement. The waitresses and servers are very nice though and it’s no fault of theirs. The guy who made our reservations for the restaurants messed them all up. Luckily, the servers were nice enough to let us eat anyway. The entertainment at night is hit or miss. You’re pretty much on your own to figure out where everything is at on this GIANT resort. At other resorts, we were shown around and given info on where everything is. We ran into several other people that didn’t have a clue where to find things because you are told none of this upon check in. The gift shop on the resort is very nice and clean and for it to be on the resort, the prices are very decent and the souvenirs are good quality! We did have trouble at the front desk on exchanging our big bills for cash (we probably should’ve thought about this before leaving the states) but we went ahead and asked, they hassled us on every tear, rip, tiny little stain and wouldn’t take our money. Unfortunately that only hurts their crew who we were going to use the small bills to tip. The beach was beautiful, seaweed is to be expected pretty much everywhere but the water felt amazing and the view was gorgeous from our balcony. Our room was beautiful and clean. The housekeeping staff was amazing! Overall, I probably will not be back but still had a good time.
Stayed 5 nights in May 2024
Response from Michelle on 17 May 2024
Hello dear Kaylee BrookeThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you enjoyed our facilities and our activities at the hotel. We are extremely grateful and honored that you have chosen us for an unforgettable vacation for which we have characterized ourselves by developing ourselves as great hosts. Have a great day, we hope to see you soon on your next visit to the Riviera Maya.kind regards

10/10 Excellent

Yesenia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this resort and we always have an amazing time. We love seeing different animals on the property and the beautiful walkway.
Stayed 5 nights in May 2024
Response from Michelle on 17 May 2024
Hello dear YeseniaWe are very happy and grateful for your preference with us, at Princess we love to pamper you and make you feel welcome at all times, we love that you make us part of an extremely fun and unforgettable vacation for all our guests. We hope to continue seeing you soon and share more moments with the Princess family.Kind regards

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful It was the best vacation ever!!! We would like to come again
Stayed 10 nights in May 2024
Response from Michelle on 17 May 2024
Hello dear AngelaWe are grateful that our team has made you feel welcome at all times as well as giving you the attention you deserve. At Princess we love to provide excellent quality service and personalized attention. We appreciate your satisfactory comment and choosing us for an unforgettable vacation. We hope to see you soon!kind regards

6/10 Okay

angela, St Albert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
2nd time at this location, i felt things have gone down hill quite a bit, a lot of repairs have gone unnoticed , or they are just saving money and ignoring them, could def do with a big lick of paint at the least, I was very surprised that things looked like it was 3 star resort. The person who cleaned my room thought it was okay that he decided he would put a bag of nuts inside my toiletries bag?!. I did not think they could/should go inside personal items, had to keep asking for more coffee packs, supplied one only, yet 2 coffee cups. Concierge told us the Italian a la carte was closed for remodelling, yet the buffet servers told us, it was totally open and a table quaranteed if you bought a bottle.
Stayed 4 nights in May 2024
Response from Michelle on 17 May 2024
Hello dear KathleenOur commitment is to constantly work to improve the quality of our services. We understand your discontent in your second stay with us, we are sorry that your experience was not the best. However, your comments give us the opportunity to make improvements and, therefore, the opportunity to grow in the quality of services we offer. Likewise, we take the task of sending this information to the corresponding departments in order to provide a solution and look for new ways to prevent this from happening in the future.We hope to see you soon in the future!Kind regards

10/10 Excellent

Teresa Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Michelle on 17 May 2024
Hello dear TeresaWe are extremely grateful for such a satisfactory rating. We would have loved to know how your stay with us was, this would help us as feedback to know how we can continue improving the service we provide. Likewise, we hope to see you very soon!Kind regards

2/10 Terrible

Robert Todd, San Ramon

Travelled with group
Disliked: Staff & service
Food is mediocre at best. French restaurant is good. Staff stole $100 out of our room. Walk-in closet was infested with mosquitoes. BD Experience is the worst reputable excursion company I’ve ever dealt with (they are on the property - book ahead with your travel apps) Run away. Fighting them for a refund through my credit card company that was clearly their fault. Beach is full of seaweed May-July. Bit rocky.
Stayed 5 nights in May 2024
Response from Dani Santizo on 16 May 2024
Hello dear Robert, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely, hotel moyen

10/10 Excellent

Alan, Tunbrisdge Wells

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a two week stay. We'd give the Princess Sunset 6 stars if we could. The room, public areas, dining options, food quality, grounds, pools, beach and general facilities were all top class. Service was also great - we had one or two very minor issues (in room coffee maker not working for example) and they were fixed almost immediately and there was a call to check that whatever it was had been taken care of and that we were happy. Liked it so much we have already booked the same two weeks for next year.
Stayed 14 nights in Apr 2024
Response from Michelle on 15 May 2024
Hello dear Alan, we are very happy that your experience at Princess has been wonderful. Your comment is extremely valuable to us as it gives us a broad vision of the service we offer as well as the experiences our guests live within the complex, because at Princess our guests are the most important thing. We look forward to seeing you soon on your next visit to continue providing an unforgettable vacation for you and those you love most!Kind regards

8/10 Good

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good overall. Linens were not clean. Staff was not the most helpful.
Stayed 7 nights in Mar 2024
Response from Michelle on 15 May 2024
Hello dear Paulthank you very much for taking the time to share your experience on your recent visit to our hotel. We deeply regret that we have not met all of your expectations during your visit, we greatly appreciate your comment, where we will take more emphasis and care to continue improving our service, our guests are the most important thing to us and we love that they experience the magic of Princess.We hope to see you in the future!Kind regards

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has lots of animals and multiple times, they snatched food off of tables and out of people's hands. It is a beautiful property, staff were kind, and food options were decent.
Stayed 3 nights in Mar 2024
Response from Michelle on 14 May 2024
Hello dear Veronica, we are happy that you have experienced the magic PrincessWe are honored to have made your vacation unique and magical, as well as our staff and facilities will provide you with the greatest comfort and satisfaction since we love that our guests feel at home, we also appreciate your time for leaving us a satisfactorily positive comment. We hope to see you soon on your next visit!Kind regards

10/10 Excellent

Edward Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Everyone was super friendly and nice.
Stayed 6 nights in May 2024
Response from Dani Santizo on 14 May 2024
Hello dear Edward, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return in Princess

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very large but well maintained and staff is always cleaning something somewhere. There is always something to do with a variety of activities during the day and options for entertainment (shows, sports bar, night club) in the evening. The staff was fantastic and always helpful and to the duo in the Sports Bar who made our delicious lattes & cappucinos; thank you ! We as a larger group (13) really enjoyed ourselves and our stay. The only negative comment we had is the resort needed more help for the "swim-up" bars. Having only (1) bartender for a large pool of people created very long wait times for a drink; though koodos to the bartenders as they got it done (Thank you Humberto). Have stayed at multiple resorts around Cancun and this was definitely a positive experience for us all.
Stayed 5 nights in May 2024
Response from Michelle on 13 May 2024
Hello dear Anthony, we are glad for your generous positive rating.We are honored to be part of unforgettable moments during your visit to the Mayan Riviera, and we are also grateful that our entertainment team has provided you with authentic and unmatched fun. We are delighted to have met your standards in service and food with our sports bar collaborators and our facilities! Thank you for choosing Princess for an unforgettable vacation, we hope to see you soon!Kind regards

6/10 Okay

Cathy

Liked: Cleanliness
Stayed 5 nights in May 2024
Response from Dani Santizo on 14 May 2024
Hello dear Cathy. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Michelle on 13 May 2024
Hello dear Roger, thank you very much for your excellent rating. We would have loved for you to share with us what your experience was like living the magic at the Princess hotel. Remember that your opinion is important to us so that we provide you with better experiences every day. We appreciate your trust in your stay and we hope to welcome you again in the future.Kind regards.

10/10 Excellent

Gavin, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property and found it to be well kept, with beautiful scenery and friendly staff
Stayed 7 nights in Mar 2024
Response from Michelle on 13 May 2024
Hello dear Gavin, we are glad for your generous positive rating.We thank you for highlighting the cleanliness and comfort of our facilities. We take the cleanliness and maintenance of our space very seriously to ensure that our clients feel comfortable and safe, experiencing the magic in our Princess hotel with trained staff and highly selected details to make your stay unmatched on our Mayan Rivera.kind regards

2/10 Terrible

David, South Jordan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware!! Do Not Book Here!! I recently stayed at this hotel and from the moment I entered the property I knew we made a mistake/ie grounds were unkept/trash/staff was unkept. 1- we had to be shown 3 rooms as A) First room was being used by staff to change after hanging out at the pool and then quitting. B) was hassled by front desk when we requested new room. We were given new room, but not same accommodation C) Given new room that was adequate and they also upgraded our wrist bands But folks that’s just within the first 2-3 hours of being carted back and forth to an adequate room. 2-The hotel grounds are unkept and the pools have literally filth from the surrounding trees that some pools are not more clean than the ocean. Swim in dirty water? No thanks! 3-Carts to get around are far and few in-between. As in they have 1…. 1 bus going around the entire resort. Wear your walking shoes baby! 4-the staff is rude. Some are flat out jerks. If you ask for anything don’t expect anything in response or return if it’s not that persons job… they will literally walk on by yah. 5-management is terrible at communication and dealing with issues. If you have an issue you will be asked to email them and they will follow Up. People - please beware when I tell you that in a real time of need we were left with zero help, zero care, zero follow up. We ended up leaving the resort early and we were refunded the days we left on the table. That is how bad this place is!
Stayed 9 nights in May 2024
Response from Michelle on 15 May 2024
Hello dear David,Thank you very much for taking the time to share your experience on your recent visit to our hotel. We deeply regret that we have not met all of your expectations during your visit, as well as the inconveniences that occurred during your stay. We greatly appreciate your comment, where we will take more emphasis and care to continue improving our service in our complex in general as well as in the of our collaborators, so that our guests experience the magic of Princess. We hope to see you in the future!Kind regards

10/10 Excellent

Nivine

We had a great time! The landscaping is stunning. Lots of food options and all are delicious. The pools, beach, entertainment, and activities are all great. The rooms are comfortable and clean. Our family had a wonderful vacation :)
Stayed 6 nights in Apr 2024
Response from Michelle on 13 May 2024
637 / 5.000Hello dear Nivine, we are happy about your generous positive rating.Our facilities and natural details are carefully selected to create a totally unique environment so that you have a wonderful vacation with those you love most, likewise in our restaurants you will always find the freshest and highest quality ingredients in all our dishes. We are delighted to hear that you found our staff friendly and helpful.We are delighted that we met your standards and that your vacation with Princess was wonderful! We are excited to see you soon!kind regards

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely we recommend this resort, we’ll be back.
Stayed 7 nights in May 2024
Response from Michelle on 13 May 2024
Hello dear Valentine, we appreciate your preference Princess."We are happy to know that you enjoyed our facilities creating unique experiences. We also appreciate the time taken to write us a positive review. We hope to see you again in the future with the ones you love most!"kind regards

10/10 Excellent

lubomir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience with this resort, clean and beautiful, stuff was every friendly. Highly recommended!
Stayed 7 nights in May 2024
Response from Michelle on 13 May 2024
Hello dear Lubomir, thank you for living the great Princess experience.We are delighted to have met your expectations. Thank you for your positive review! We are happy that you enjoyed our facilities and your vacation on the Mayan Riviera was magical. We look forward to seeing you on your next visit!

10/10 Excellent

Vasilena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Michelle on 13 May 2024
Hello dear Vasilena, we appreciate your generous positive rating.We would have loved for you to share with us what your experience was like at our Princess hotel. Remember that your opinion is important to us so we can continue creating unparalleled experiences for all our guests. We appreciate your trust in us for your stay and we hope to welcome you again in the future.Kind regards.

10/10 Excellent

Carisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was lovely. Staff was amazing, food was great and property was beautiful! I have seen a couple people complain about dinner reservations, if you use the app you can book all your dinners in one night, we had no issues and ate at a restaurant every night. Would absolutely stay here again!
Stayed 8 nights in May 2024
Response from Michelle on 13 May 2024
Hello dear Clarisa, thank you for experiencing the magic of Princess.We are honored to be able to be part of unforgettable moments during your visit to the Mayan Riviera. We are also grateful that our reservation service helped your visit to our restaurants, allowing you to enjoy our wide variety of food and drinks that we have for you and those who love you the most. want.Thank you very much for your review! We are always proud to receive this type of feedback from our customers. We look forward to seeing you happily on your next visit.Kind regards.

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly resort. Staff went above and beyond.
Stayed 5 nights in May 2024
Response from Michelle on 13 May 2024
Hello dear Bertha, thank you for living our unique experience at Princess Family friendly resort.We make sure to hire only the best and most qualified to give you the best experience. "We would love to see you again soon. ¡Thank you for choosing Princess!Kind regards.

10/10 Excellent

Chad Leon, Fort McMurray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean and very well taken care of. The staff was courteous and very accommodating.
Stayed 6 nights in Apr 2024
Response from Dani Santizo on 10 May 2024
Hello dear Chad Leon, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have taken to offer us your affectionate words, thank you for your recognition of the efforts of our team, who strive to make your stay the best possible experience. Thank you for your good wishes, for sharing them in this message. I hope you are back for Princess soon.Kind regards.

10/10 Excellent

Marc G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024
Response from Dani Santizo on 10 May 2024
Hello dear Marc G, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the shuttle service throughout the property, the buffet choices, the privacy of the bathroom. I disliked the initial smell to the room, and the room furniture and decore is dated.
Stayed 4 nights in May 2024
Response from Dani Santizo on 10 May 2024
Hello dear Michael, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Caitlyn C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach Venue is outrageous the prices they want to charge is astronomically insane. I don't care how reach you are paying 250.00 for eggs is ridiculous. Especially when you can get them for free in your all inclusive at the buffet.
Stayed 9 nights in Apr 2024
Response from Dani Santizo on 10 May 2024
Hello dear Caitlyn, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Dani Santizo on 10 May 2024
Hello dear Mohammad, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Dani Santizo on 10 May 2024
Hello dear Sabina, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Lourdes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I travel with my family we enjoyed staying there. People were nice, friendly and helpful, beautiful place, I enjoyed the entertainment and you get to meet people from different from different countries, food was really good. You had your choice of restaurants, friendly people and we had a great time. I would recommend this to a friends and family. I would definitely come back again loved it ☀️😎
Stayed 5 nights in May 2024
Response from Dani Santizo on 10 May 2024
Hello dear Lourdes, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return to Princess.Sincerely.

8/10 Good

Alexandria

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. It is a lot walking. The staff was not the friendliest and they are bad with directions to where you need to be. The 1st night I became very frustrated with trying to get around. The food is not good i would give it a 5. The drinks I would rate a 6. The rooms are beautiful.
Stayed 3 nights in May 2024
Response from Dani Santizo on 10 May 2024
Hello dear Alexandria, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Weldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Dani Santizo on 10 May 2024
Hello dear Weldon, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Lorena Maria

Travelled with partner
Liked: Cleanliness, staff & service
No transportation inside the resort. You have to walk everywhere inside
Stayed 4 nights in May 2024
Response from Betsa on 8 May 2024
Dear Lorena Thanks for your feedback. We're sorry for any confusion about our transportation options. While we do offer transportation within the resort, we apologize if it wasn't clearly communicated or readily available during your stay. We'll work to improve signage and information about our internal transport. We appreciate your comments and hope to see you again for a more seamless experience. Best regards

2/10 Terrible

Ricardo

Stayed 4 nights in Apr 2024
Response from Dani Santizo on 10 May 2024
Hola estimado Ricardo. Nos hubiera encantado que compartieras con nosotros cómo fue tu experiencia en el hotel. Recuerda que tu opinión es importante para nosotros. Agradecemos su confianza en nosotros para su estadía y esperamos darle la bienvenida nuevamente en el futuro. Atentamente.

10/10 Excellent

Trinah

Travelled with partner
Liked: Amenities
Amazing food, service, and stay, just wish there would have been more activities.
Stayed 5 nights in May 2024
Response from Betsa on 8 May 2024
Dear TrinahWe're thrilled that you enjoyed our food, service, and overall stay. It's great to hear that you had a wonderful experience. We understand your point about having more activities, and we'll work on adding new options to make your future visits even more enjoyable. We appreciate your suggestion! We look forward to have you back with us very soon!

10/10 Excellent

Rachel Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Betsa on 8 May 2024
Dear RachelThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

8/10 Good

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We absolutely loved the resort and all the staff. Only thing that was disappointing was the food. Momma Mia and Miso Teppanyaki was amazing but the other la carte restaurants weren't that good. Buffett food was not good either, really disappointed with that. Taco and burger stands saved us when it came to lunch food, definitely recommend trying them out.
Stayed 10 nights in Apr 2024
Response from Betsa on 7 May 2024
Dear Nathaniel Thank you for your review! We're glad to hear that you loved the resort and found our staff to be amazing. It’s great that you enjoyed our Momma Mia and Miso Teppanyaki restaurants, as well as the taco and burger stands.We're sorry to hear that the other à la carte restaurants and buffet didn't meet your expectations. We appreciate your feedback and will work to improve our dining offerings to ensure a better experience for all our guests.We hope to welcome you back soon and make your next visit even more enjoyable. Thanks again for choosing Princess!Regards

6/10 Okay

William

Travelled with partner
Liked: Staff & service
Every thing was ok , food wasn’t so great . Also very hard to get into a restaurant.
Stayed 4 nights in May 2024
Response from Betsa on 7 May 2024
Dear WilliamThank you for sharing your feedback. We're sorry to hear that your dining experience wasn't up to your expectations. We're very sorry for any inconvenience you experienced.We'll work on improving our restaurant availability and food quality to ensure that all our guests have a better experience in the future. We appreciate your feedback.Thank you for staying with us, and we hope you'll consider giving us another chance. If you do, we'll do our best to make sure your next visit is much better.Best regards

10/10 Excellent

Wayne Fitzgerald

Liked: Cleanliness, staff & service, property conditions & facilities
Dining was great a lot to choose from. Staff is very friendly!! Had a wait to get the room but in was there early. They game me.my wrist band an off to lunch. No compliant!!
Stayed 4 nights in May 2024
Response from Betsa on 6 May 2024
Dear WayneThank you for your review! We're glad you enjoyed our dining options and found our staff to be friendly. Thanks for choosing us, and we look forward to welcoming you back soon!

8/10 Good

elyse

Liked: Cleanliness, staff & service, property conditions & facilities
I have been to Mexico many times and have been to many resorts. This is by far one of the best. The food is great but could offer a few more healthier options. Lots of fried foods. All in all an amazing stay. My only criticism was when I put the do not clean/disturb sign a staff would still do it. It was one guy in particular that also came in on his own terms to leave us a “gift”. He was clearly trying to hit on us and it was not warranted. He came in 2 times unannounced. Let me be clear, we did not feel unsafe just a bit annoyed. Other then that,everything is perfect
Stayed 10 nights in Apr 2024
Response from Betsa on 6 May 2024
Dear ElyseThank you for your review. We're thrilled to hear that you enjoyed your stay with us and found the food to be great. We'll definitely take your feedback into consideration.We sincerely apologize for the inconvenience caused by the staff in your room, we assure you that we'll address this issue immediately to ensure it doesn't happen again. Thank you again for choosing us, and we look forward to welcoming you back soon.