"Nice hotel, poor check out service & room could be"
Check in was great and fast. Later in the night the air conditioner was making an awful sound (hard to sleep after that due to the room was hot if you turned off the unit), and the room needs to be vacuumed better. Then to top it off the morning staff (woman) was rude and didn't care or even try to make things better due to some problems with the room. She did not smile, make eye contact and was rude about telling her that the room had some issues.
The hotel staff were all very nice and helpful. There were minor cleanliness issues with the room. The odd thing was that they would take my used towels each day, and not replace them. I had to ask staff to get me some towels and wash cloths to use. The pool was small and completely unshaded, while being a very comfortable temperature so it was enjoyable to use. The road the hotel is on (the East side of I 25) is a one way road, so coming from Paseo del Norte one must go around the shopping center to the East, South on San Pedro, then West down San Francisco Blvd., and into the back parking lot. it would have been helpful to know that before hunting for the hotel. The breakfast was pretty good (the salsa was New Mexican style hot ;-) ! ). Also, the soaps and hair products were great quality.
Stayed here 2 nights during trip to move my daughter to Albuquerque for a new job. Busy and tiring time! All 3 of us needed to stay until her apartment was ready; we selected this hotel to have the flexibility of the suite (1 separate bedroom with 2 beds, plus pull out couch in living room; thus options for sleeping and TV watching by any night owl without disturbing the others.) We were also glad to have the kitchenette to not be forced into eating out every meal.
The hotel seemed very new; our room and the beds were great. And we were really glad we had chosen the suite type hotel, it was very comfortable and helped us not get on each other's nerves during this busy time. Food options for the included breakfast were good (in addition to lots of continental type options, it included hot eggs and sausage - a must for me.). Location right off 25 was very convenient for everything we needed to do, even though not right near her apartment and even though on the map it looks "far up north". (Albuquerque is actually fairly compact; it did not take us more than 15 min to get anywhere we needed to go.)
Last item - we didn't need this for our trip, but we noticed it and were impressed: toward the center of each floor, there were storage rooms that folks doing extended stays could get, and keep excess stuff in them, still easily accessible but not underfoot all the time in their room or suite. Great idea!.
Overall, really nice place.
This area hosts the world’s largest hot-air balloon festival. Each fall, more than 700 balloons take off from Balloon Fiesta Park, also home to the Anderson-Abruzzo Albuquerque International Balloon Museum. Other nearby attractions are the Petroglyph National Monument’s 20,000 rock-art images and the Sandia Peak Tramway, a 15-minute tram ride from the base to the 10,378-foot summit of Sandia Peak.
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