Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom Reading

Pleasant hotel close to centre and train station.

Posted 13-Nov-2014
Pros: Location and price. Comfort.
Cons: Hotel is in mid refresh of public areas & rooms, so do look for later reviews. Looks clean & fresh. Any work in progress did not affect us.
Location: Railway museum (free) is a must (allow a full day), plus Castle Museum, & the Minster. Visit Barnitts store for an amazing range of household goods.
Had a good 3 night stay in early Nov 2014. Hotel is about 300 mtrs outside the city walls, about 600 mtrs from main railway station, and about 850 mtrs from Ouse Bridge, so well positioned for City Centre. We had a clean comfortable room, & the heating was appreciated as temperatures dropped. Reception staff friendly and efficient at checkin/out, we arrived a bit before 1400 - our room was ready, and appreciated the 1200 checkout on a cold day. Room serviced each day to good standard. Didn't take the hotel breakfast as cheaper alternatives nearby, but would be a good option for a rainy morning. Unless you have heavy luggage you can easily walk to/from station, no need for taxi. Much of inner City Centre is pedestrian only during day. If visiting by car there are several Park & Ride services on the outskirts. Lots of shopping, pubs, restaurants, tea shops.
1 out of 5
by A verified travellerfrom Southampton

Not what I was expecting for the price we paid !!

Posted 06-Nov-2014
Pros: Its central & close to Shambles
Cons: its going through a refit but this should of been mentioned on the Expedia site.
The room was way too small for 2 people- should be sold as a single room.There wasn't even enough room to change. The bathroom door was rotten & there was mould around the bedroom window. The only good thing about the room, is that the window could open.
1 out of 5
by A verified traveller


Posted 03-Nov-2014
Pros: Free parking
Cons: all of the guest rooms and the associated corridors / stairs / landings - all very poor
Unfortunately, we were very disappointed with our stay at the Ibis hotel, York. Although the location is quite good the quality of the interior of the rooms and the landings / passage ways was dreadful.... Large cracks could be seen in the walls around literally all of the door architraves of the hotel room doors. The room that we checked into was very outdated and was dirty - even the white walls were mucky. The quality of the bedding was extremely basic too. We decided that the room was so bad that we would ask at reception if there were any better rooms. The woman on the desk was very helpful and showed us another room which was slightly better (better, newer bedding) but it still wasn't up to much. In short the hotel is clearly being 'done up' but at slow pace and staying 'fully available' though out this work period. If we had known about the condition of the rooms we would've booked to have stopped else where. I feel very annoyed with Ibis for not making it clear that the age old interior is being slowly renewed and guested have to put up with a low standard of hotel in the meantime! And i can see why people are being misled... The downstairs reception area has been renovated and is quite smart, so on the face of it all is well. To sum up, the hotel was very poor and we were so disappointed (having really looked forward to going away there) that we are planning to write to Ibis to complain
2 out of 5
by A verified traveller

Good location but disappointing

Posted 31-Oct-2014
Parking is first come first serve, with about 20 spaces probably all used up by staff. Doors slamming throughout the night including a 3am argument in the corridor. Not a comfortable stay.
3 out of 5
for Everyone
by A verified travellerfrom o

Good location

Posted 27-Oct-2014
Decent hotel in a good location. Car parking space limited, quite dated decor, cracks in walls etc. Comfortable bed however quite big walls. Hotel bar prices too high for a budget hotel.
4 out of 5
for Everyone
by A verified travellerfrom Nottinghamshire

Good value for money

Posted 14-Oct-2014
Pros: Economical for those with a limited budget. Friendly and polite staff throughout.
Cons: New carpets, or better still laminate/hard floors would be easier to keep clean. Lick of paint.
Location: Location is quite good. Took us around. 20 minutes to reach the city centre. Taxi charged £4.50. Plenty of pubs and restaurants enroute.
Booked before I'd read customer reviews, and was concerned by some of the negative comments. My fears proved to be groundless. Managed to park round the back - spaces are limited. Reception area and lounge/dining areas looked promising. Bedrooms were in need of new carpets but overall my room was clean (except the stained carpets) and comfortable. Good nights sleep, lovely shower. Staff very friendly. Would certaInly stay again.
4 out of 5
for Everyone
by A verified travellerfrom Lincolnshire

Helpful staff

Posted 10-Oct-2014
Pros: Close to centre, staff
Nothing was too much trouble for bar staff Mike and Receptionist Leanne
1 out of 5
by A verified travellerfrom The Netherlands

Not worth the price!

Posted 06-Oct-2014
Pros: Helpful receptionist.
Cons: Cleanliness, updated decor.
Arriving far too early for our check-in, we were greeted at the reception by a very cheerful and helpful receptionist. We were staying in the city for one night to attend a friend's wedding and had a number of errands to run whilst there. Not being familiar with the city, the receptionist (my apologies I did not get her name, but she was local) happily and efficiently gave us the details of a local barbar, drycleaners and spa. Wonderful! Unfortunately, I can say nothing else good about this hotel. Tired decor, carpets stained beyond comfort, the smell of the room as we entered was unbearable; we opened the window straight away! We booked this hotel over a number of others, because we would arrive by car and there was parking available. Very much the pity then that there is really woefully inadequate parking for even a small handle of guests to use. The result being that we had to park down the road. There are far better hotels to choose from than this and for not dissimilar pricing. Choose one of those instead!
4 out of 5
for Everyone
by A verified travellerfrom Sydney, Australia

basic accommodation at good rate

Posted 25-Sep-2014
Pros: The late opening bar provided hot drinks and a warm welcome. This somewhat compensated for the tiny room. The bed was very good.
Cons: Small room but with basic facilities.
Location: The hotel is on the outskirts of town, o short drive from the railway and a short walk into the old town.
Cheerful and clean with helpful staff. Central location. We were able to check in early and the room was spotless, if very small. The luggage was not easy as there was a lift but long corridors with stairs.
4 out of 5
for Everyone
by A verified traveller

Trip in York

Posted 18-Sep-2014
Good hotel.. good price.. good comfort.. brilliant staff & service! Recommended :-)